ERP'S best practices and change: An organizational memory mismatch approach

Proceedings of the 13th European Conference on Information Systems, Information Systems in a Rapidly Changing Economy, ECIS 2005

Volumn , Issue , 2005, Pages

  Van Stijn, Eveline ^a   Wensley, Anthony ^b  

^a UNIVERSITY OF TWENTE   (Netherlands)

^b UNIVERSITY OF TORONTO   (Canada)

Author keywords

Change; ERP best practices; Organizational memory mismatches; Organizational routines

Indexed keywords

BUSINESS PROCESS; CHANGE; ENTERPRISE RESOURCE PLANNING SYSTEMS; ERP SYSTEM; INTRIGUING QUESTIONS; MANAGING CHANGES; ORGANIZATIONAL CHANGE; ORGANIZATIONAL MEMORY; ORGANIZATIONAL ROUTINES;

INFORMATION SYSTEMS;

ENTERPRISE RESOURCE PLANNING;

EID: 84871007907     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (36)

1. Amoako-Gyampah, K., and Salam, A. F. 2004. An extension of the technology acceptance model in an ERP implementation environment. Information & Management, 41, 731-745.
2. Bearda, J. W., and Sumner, M. 2004. Seeking strategic advantage in the post-net era: viewing ERP systems from the resource-based perspective. Journal of Strategic Information Systems, 13(2), 129-150.
3. Becker, M. C. 2004. Organizational routines: a review of the literature. Industrial and Corporate Change, 13(4), 643-677.
4. Beretta, S. 2002. Unleashing the integration potential of ERP systems: the role of process-based performance measurement systems. Business Process Management Journal, 8(3), 254-277.
5. Boudreau, M. C., and Robey, D. 2005. Enacting integrated information technology: a human agency perspective. Organization Science, 16(1), 3-18.
6. Cohen, M. D., and Bacdayan, P. 1994. Organizational routines are stored as procedural memory: evidence from a laboratory study. Organization Science, 5(4), 554-568.
7. Corbett, J. M. 2000. On being an elephant in the age of oblivion: computer-based information systems and organisational memory. Information Technology & People, 13(4), 282-297.
8. Davenport, T. H., Harris, J. G., and Cantrell, S. 2004. Enterprise systems and ongoing process change. Business Process Management Journal, 10(1), 16-26.
9. Feldman, M. S., and Pentland, B. T. 2003. Reconceptualizing Organizational Routines as a Source of Flexibility and Change. Administrative Science Quarterly, 48, 94-118.
10. Giddens, A. 1984. The constitution of society. University of California Press, Berkeley [etc.].
11. Gosain, S. 2004. Enterprise Information Systems as Objects and Carriers of Institutional Forces: The New Iron Cage? Journal of the Association for Information Systems, 5(4), 151-182.
12. Holsapple, C. W., and Sena, M. P. 2005. ERP plans and decision-support benefits. Decision Support Systems, 38, 575-590.
13. Jones, M. C., Cline, M., and Ryan, S. 2004. Exploring knowledge sharing in ERP implementation: an organizational culture framework. Decision Support Systems, article in press.
14. Kallinikos, J. 2004. Deconstruction Information Packages: Organizational and Behavioural Implications of ERP systems. Information Technology & People, 17(1), 8-30.
15. Kraemmerand, P., Moller, C., and Boer, H. 2003. ERP implementation: an integrated process of radical change and continuous learning. Production Planning & Control, 14(4), 338-348.
16. Kumar, K., and Van Hillegersberg, J. 2000. ERP experiences and evolution. Communications of the ACM, 43(4), 23-26.
17. Kumar, V., Maheshwari, B., and Kumar, U. 2003. An investigation of critical management issues in implementation: empirical evidence from Canadian organizations. Technovation, 23, 793-807.
18. Latour, B. 1986. The powers of association. In J. Law (Ed.), Power, Action and Belief. Routledge and Kegan Paul, London, 264-280.
19. Lee, Z., and Lee, J. 2000. An ERP implementation case study from a knowledge transfer perspective. Journal of Information Technology, 15(4), 281-288.
20. Markus, M. L., and Tanis, C. 2000. The enterprise system experience-from adoption to success. In R. W. Zmud, & M. F. Price (Eds.), Framing the domains of IT management: projecting the future through the past. Pinnaflex Educational Resources, Cincinatti (OH), 173-207.
21. Moorman, C., and Miner, A. S. 1998. Organizational improvisation and organizational memory. Academy of Management Review, 23(4), 698-723.
22. Orlikowski, W. J. 2000. Using technology and constituting structures: A practice lens for studying technology in organizations. Organization Science, 11(4), 404-428.
23. Orlikowski, W. J. 2002. Knowing in practice: Enacting a collective capability in distributed organizing. Organization Science, 13(3), 249-273.
24. Pinch, T. J., and Bijker, W. 1987. The social construction of facts and artifacts: or how the sociology of science and the sociology of technology might benefit each other. In W. Bijker, T. P. Hughes, & T. J. Pinch (Eds.), The social construction of technological systems. MIT Press, Cambridge, Ma., 17-50.
25. Robey, D., Ross, J. W., and Boudreau, M. C. 2002. Learning to Implement Enterprise Systems: an Exploratory Study of the Dialectics of Change. Journal of Management Information Systems, 19(1), 17-46.
26. Soh, C., and Sia, S. K. 2004. An institutional perspective on sources of ERP package-organisation misalignments. Journal of Strategic Information Systems, 13, 375-397.
27. Soh, C., Sia, S. K., Boh, W. F., and Tang, M. 2003. Misalignments in ERP implementation: a dialectic perspective. International Journal of Human-Computer Interaction, 16(1), 81-100.
28. Somers, T. M., and Nelson, K. G. 2004. A Taxonomy of Players and Activities across the ERP Project Life Cycle. Information & Management, 41, 257-278.
29. Stein, E. 1995. Organizational memory: review of concepts and recommendations for management. International Journal of Information Management, 15(1), 17-32.
30. Swan, J., Newell, S., and Robertson, M. 2000. The diffusion, design and social shaping of production management information systems in Europe. Information Technology & People, 13(1), 27-45.
31. Umble, E. J., Haft, R. R., and Umble, M. M. 2003. Enterprise resource planning; implementation procedures and critical success factors. European Journal of Operational Research, 146, 241-257.
32. Vaast, E., and Walsham, G. 2005. Representations and actions: the transformation of work practices with IT use. Information and Organization, 15, 65-89.
33. Van Stijn, E. 2002. Beyond ERP systems as a hype: Understanding ERP systems as Distinct Technological, Organizational and Cognitive Phenomena. In F. F. H. Nah (Ed.), Enterprise Resource Planning Solutions and Management. IRM Press, Hershey, 243-254.
34. Van Stijn, E., and Wensley, A. K. P. 2001. Organizational Memory and the Completeness of Process Modeling in ERP Systems: Some Concerns, Methods and Directions for Future Research. Business Process Management Journal, 7(3), 181-194.
35. Wagner, E. L., and Newell, S. 2005. 'Best' for whom? the tension between 'best practice' ERP packages and diverse epistemic cultures in a university context. Journal of Strategic Information Systems, article in press, 1-24.
36. Walsh, J. P., and Ungson, G. R. 1991. Organizational memory. Academy of Management Review, 16, 57-91.