메뉴 건너뛰기




Volumn 18, Issue 5, 2012, Pages 371-380

Patient experiences with public hospital care: First benchmark survey in Hong Kong

Author keywords

Patient acceptance of health care; Patient satisfaction; Primary health care; Quality of health care

Indexed keywords

ADULT; ARTICLE; CROSS-SECTIONAL STUDY; FEMALE; FOOD QUALITY; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HEALTH SURVEY; HONG KONG; HONG KONG INPATIENT EXPERIENCE QUESTIONNAIRE; HOSPITAL ADMISSION; HOSPITAL CARE; HOSPITAL DISCHARGE; HOSPITAL PATIENT; HUMAN; INFECTION CONTROL; MALE; PATIENT CARE; PATIENT SATISFACTION; PUBLIC HOSPITAL; QUESTIONNAIRE; VALIDATION PROCESS;

EID: 84870929630     PISSN: 10242708     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (39)

References (35)
  • 1
    • 0020930093 scopus 로고
    • Patient satisfaction in primary health care: A literature review and analysis
    • Pascoe GC. Patient satisfaction in primary health care: a literature review and analysis. Eval Program Plann 1983;6:185-210.
    • (1983) Eval Program Plann , vol.6 , pp. 185-210
    • Pascoe, G.C.1
  • 2
    • 29344433276 scopus 로고    scopus 로고
    • Communication about symptoms in primary care: Impact on patient outcomes
    • Jackson JL. Communication about symptoms in primary care: impact on patient outcomes. J Altern Complement Med 2005;11 Suppl 1:S51-6.
    • (2005) J Altern Complement Med , vol.11 , Issue.1 SUPPL.
    • Jackson, J.L.1
  • 3
    • 0020067673 scopus 로고
    • Toward a theory of patient satisfaction
    • Linder-Pelz SU. Toward a theory of patient satisfaction. Soc Sci Med 1982;16:577-82.
    • (1982) Soc Sci Med , vol.16 , pp. 577-582
    • Linder-Pelz, S.U.1
  • 4
    • 0016537017 scopus 로고
    • Patients' satisfaction and reported acceptance of advice in general practice
    • Kincey J, Bradshaw P, Ley P. Patients' satisfaction and reported acceptance of advice in general practice. J R Coll Gen Pract 1975;25:558-66.
    • (1975) J R Coll Gen Pract , vol.25 , pp. 558-566
    • Kincey, J.1    Bradshaw, P.2    Ley, P.3
  • 9
    • 0027255770 scopus 로고
    • Satisfaction with care reported by psychiatric inpatients. Relationship to diagnosis and medical treatment
    • Kelstrup A, Lund K, Lauritsen B, Bech P. Satisfaction with care reported by psychiatric inpatients. Relationship to diagnosis and medical treatment. Acta Psychiatr Scand 1993;87:374-9.
    • (1993) Acta Psychiatr Scand , vol.87 , pp. 374-379
    • Kelstrup, A.1    Lund, K.2    Lauritsen, B.3    Bech, P.4
  • 10
    • 0021227059 scopus 로고
    • Quality assessment in health
    • Maxwell RJ. Quality assessment in health. Br Med J (Clin Res Ed) 1984;288:1470-2.
    • (1984) Br Med J (Clin Res Ed) , vol.288 , pp. 1470-1472
    • Maxwell, R.J.1
  • 11
    • 0031015515 scopus 로고    scopus 로고
    • Comparison of out of hours care provided by patients' own general practitioners and commercial deputising services: A randomised controlled trial. I: The process of care
    • Cragg DK, McKinley RK, Roland MO, et al. Comparison of out of hours care provided by patients' own general practitioners and commercial deputising services: a randomised controlled trial. I: The process of care. BMJ 1997;314:187-9.
    • (1997) BMJ , vol.314 , pp. 187-189
    • Cragg, D.K.1    McKinley, R.K.2    Roland, M.O.3
  • 12
    • 0031023199 scopus 로고    scopus 로고
    • Comparison of out of hours care provided by patients' own general practitioners and commercial deputising services: A randomised controlled trial. II: The outcome of care
    • McKinley RK, Cragg DK, Hastings AM, et al. Comparison of out of hours care provided by patients' own general practitioners and commercial deputising services: a randomised controlled trial. II: The outcome of care. BMJ 1997;314:190-3.
    • (1997) BMJ , vol.314 , pp. 190-193
    • McKinley, R.K.1    Cragg, D.K.2    Hastings, A.M.3
  • 13
    • 79957639395 scopus 로고    scopus 로고
    • Patient survey: inpatient services, website, Accessed Jan
    • Patient survey: inpatient services. UK Care Quality Commission website: http://www.cqc.org.uk/aboutcqc/howwedoit/involvingpeoplewhouseservices/patientsurveys/inpatientservices.cfm. Accessed Jan 2009.
    • (2009) UK Care Quality Commission
  • 14
    • 84870910921 scopus 로고    scopus 로고
    • Patient satisfaction survey 2010 final report. Hospital Authority website, Accessed Jan
    • Patient satisfaction survey 2010 final report. Hospital Authority website: http://www.ha.org.hk/ho/pred/pss%20report%20for%20web.pdf. Accessed Jan 2009.
    • (2009)
  • 15
    • 34247101532 scopus 로고    scopus 로고
    • Positive association between gastro-oesophageal reflux disease and irritable bowel syndrome in a Chinese population
    • Cheung TK, Lam KF, Hu WH, et al. Positive association between gastro-oesophageal reflux disease and irritable bowel syndrome in a Chinese population. Aliment Pharmacol Ther 2007;25:1099-104.
    • (2007) Aliment Pharmacol Ther , vol.25 , pp. 1099-1104
    • Cheung, T.K.1    Lam, K.F.2    Hu, W.H.3
  • 16
    • 33947369387 scopus 로고    scopus 로고
    • Prevalence of pain in a community population
    • Chung JW, Wong TK. Prevalence of pain in a community population. Pain Med 2007;8:235-42.
    • (2007) Pain Med , vol.8 , pp. 235-242
    • Chung, J.W.1    Wong, T.K.2
  • 17
    • 33846006948 scopus 로고    scopus 로고
    • Twelve-month prevalence, correlates, and treatment preference of adults with DSM-IV major depressive episode in Hong Kong
    • Lee S, Tsang A, Kwok K. Twelve-month prevalence, correlates, and treatment preference of adults with DSM-IV major depressive episode in Hong Kong. J Affect Disord 2007;98:129-36.
    • (2007) J Affect Disord , vol.98 , pp. 129-136
    • Lee, S.1    Tsang, A.2    Kwok, K.3
  • 18
    • 10344256359 scopus 로고    scopus 로고
    • HIV related behaviours and attitudes among Chinese men who have sex with men in Hong Kong: A population based study
    • Lau JT, Kim JH, Lau M, Tsui HY. HIV related behaviours and attitudes among Chinese men who have sex with men in Hong Kong: a population based study. Sex Transm Infect 2004;80:459-65.
    • (2004) Sex Transm Infect , vol.80 , pp. 459-465
    • Lau, J.T.1    Kim, J.H.2    Lau, M.3    Tsui, H.Y.4
  • 21
    • 84870925312 scopus 로고    scopus 로고
    • US Department of Health and Human Services, Washington, DC: US Department of Health and Human Services
    • US Department of Health and Human Services. Healthy People 2010: Conference Edition. Washington, DC: US Department of Health and Human Services; 2000.
    • (2000) Healthy People 2010: Conference Edition
  • 22
    • 0037174772 scopus 로고    scopus 로고
    • Healthcare Infection Control Practices Advisory Committee; HICPAC/SHEA/APIC/IDSA Hand Hygiene Task Force. Guideline for Hand Hygiene in Health-Care Settings. Recommendations of the Healthcare Infection Control Practices Advisory Committee and the HICPAC/ SHEA/APIC/IDSA Hand Hygiene Task Force. Society for Healthcare Epidemiology of America/Association for Professionals in Infection Control/Infectious Diseases Society of America
    • Boyce JM, Pittet D; Healthcare Infection Control Practices Advisory Committee; HICPAC/SHEA/APIC/IDSA Hand Hygiene Task Force. Guideline for Hand Hygiene in Health-Care Settings. Recommendations of the Healthcare Infection Control Practices Advisory Committee and the HICPAC/ SHEA/APIC/IDSA Hand Hygiene Task Force. Society for Healthcare Epidemiology of America/Association for Professionals in Infection Control/Infectious Diseases Society of America. MMWR Recomm Rep 2002;51:1-45, quiz CE1-4.
    • (2002) MMWR Recomm Rep , vol.51 , pp. 1-45
    • Boyce, J.M.1    Pittet, D.2
  • 23
    • 40449141326 scopus 로고    scopus 로고
    • Coordinating care-a perilous journey through the health care system
    • Bodenheimer T. Coordinating care-a perilous journey through the health care system. N Engl J Med 2008;358:1064-71.
    • (2008) N Engl J Med , vol.358 , pp. 1064-1071
    • Bodenheimer, T.1
  • 24
    • 0029066463 scopus 로고
    • Incidence of adverse drug events and potential adverse drug events. Implications for prevention. ADE Prevention Study Group
    • Bates DW, Cullen DJ, Laird N, et al. Incidence of adverse drug events and potential adverse drug events. Implications for prevention. ADE Prevention Study Group. JAMA 1995;274:29-34.
    • (1995) JAMA , vol.274 , pp. 29-34
    • Bates, D.W.1    Cullen, D.J.2    Laird, N.3
  • 25
    • 55249119765 scopus 로고    scopus 로고
    • Patients' perception of hospital care in the United States
    • Jha AK, Orav EJ, Zheng J, Epstein AM. Patients' perception of hospital care in the United States. N Engl J Med 2008;359:1921-31.
    • (2008) N Engl J Med , vol.359 , pp. 1921-1931
    • Jha, A.K.1    Orav, E.J.2    Zheng, J.3    Epstein, A.M.4
  • 26
    • 0033018476 scopus 로고    scopus 로고
    • Decision-making in the physician-patient encounter: Revisiting the shared treatment decision-making model
    • Charles C, Gafni A, Whelan T. Decision-making in the physician-patient encounter: revisiting the shared treatment decision-making model. Soc Sci Med 1999;49:651-61.
    • (1999) Soc Sci Med , vol.49 , pp. 651-661
    • Charles, C.1    Gafni, A.2    Whelan, T.3
  • 27
    • 0030034463 scopus 로고    scopus 로고
    • Patient-centered medicine. A professional evolution
    • Laine C, Davidoff F. Patient-centered medicine. A professional evolution. JAMA 1996;275:152-6.
    • (1996) JAMA , vol.275 , pp. 152-156
    • Laine, C.1    Davidoff, F.2
  • 28
    • 31344481755 scopus 로고    scopus 로고
    • Patients' preference for involvement in medical decision making: A narrative review
    • Say R, Murtagh M, Thomson R. Patients' preference for involvement in medical decision making: a narrative review. Patient Educ Couns 2006;60:102-14.
    • (2006) Patient Educ Couns , vol.60 , pp. 102-114
    • Say, R.1    Murtagh, M.2    Thomson, R.3
  • 29
    • 0031801675 scopus 로고    scopus 로고
    • Patient participation in decision-making
    • Guadagnoli E, Ward P. Patient participation in decision-making. Soc Sci Med 1998;47:329-39.
    • (1998) Soc Sci Med , vol.47 , pp. 329-339
    • Guadagnoli, E.1    Ward, P.2
  • 30
    • 23644446633 scopus 로고    scopus 로고
    • Promoting informed choice: Transforming health care to dispense knowledge for decision making
    • Woolf SH, Chan EC, Harris R, et al. Promoting informed choice: transforming health care to dispense knowledge for decision making. Ann Intern Med 2005;143:293-300.
    • (2005) Ann Intern Med , vol.143 , pp. 293-300
    • Woolf, S.H.1    Chan, E.C.2    Harris, R.3
  • 32
    • 0036436064 scopus 로고    scopus 로고
    • Impoverished diabetic patients whose doctors facilitate their participation in medical decision making are more satisfied with their care
    • Golin C, DiMatteo MR, Duan N, Leake B, Gelberg L. Impoverished diabetic patients whose doctors facilitate their participation in medical decision making are more satisfied with their care. J Gen Intern Med 2002;17:857-66.
    • (2002) J Gen Intern Med , vol.17 , pp. 857-866
    • Golin, C.1    Dimatteo, M.R.2    Duan, N.3    Leake, B.4    Gelberg, L.5
  • 33
    • 33646795334 scopus 로고    scopus 로고
    • Primary care patients' involvement in decision-making is associated with improvement in depression
    • Clever SL, Ford DE, Rubenstein LV, et al. Primary care patients' involvement in decision-making is associated with improvement in depression. Med Care 2006;44:398-405.
    • (2006) Med Care , vol.44 , pp. 398-405
    • Clever, S.L.1    Ford, D.E.2    Rubenstein, L.V.3
  • 34
    • 31344469866 scopus 로고    scopus 로고
    • Do patients benefit from participating in medical decision making? Longitudinal follow-up of women with breast cancer
    • Hack TF, Degner LF, Watson P, Sinha L. Do patients benefit from participating in medical decision making? Longitudinal follow-up of women with breast cancer. Psychooncology 2006;15:9-19.
    • (2006) Psychooncology , vol.15 , pp. 9-19
    • Hack, T.F.1    Degner, L.F.2    Watson, P.3    Sinha, L.4
  • 35
    • 51649123670 scopus 로고    scopus 로고
    • Patient assessments of the most important medical decision during a hospitalization
    • Perneger TV, Charvet-Bérard A, Perrier A. Patient assessments of the most important medical decision during a hospitalization. J Gen Intern Med 2008;23:1659-65.
    • (2008) J Gen Intern Med , vol.23 , pp. 1659-1665
    • Perneger, T.V.1    Charvet-Bérard, A.2    Perrier, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.