메뉴 건너뛰기




Volumn 125, Issue 1366, 2012, Pages 51-63

Hospital quality-of-care performance measurement and reporting: What New Zealand can learn from the United States and United Kingdom

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; DISEASE REGISTRY; EMERGENCY WARD; HEALTH CARE; HEALTH CARE DELIVERY; HEALTH CARE INDUSTRY; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HEALTH SERVICE; HOSPITAL CARE; HUMAN; LENGTH OF STAY; MORTALITY; NATIONAL HEALTH SERVICE; NEW ZEALAND; PATIENT SAFETY; PATIENT SATISFACTION; PUBLIC HEALTH; PUBLIC HOSPITAL; TOTAL QUALITY MANAGEMENT; UNITED KINGDOM; UNITED STATES;

EID: 84870602900     PISSN: 00288446     EISSN: 11758716     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (8)

References (46)
  • 1
    • 0021227059 scopus 로고
    • Quality assessment in health
    • May 12
    • Maxwell RJ. Quality assessment in health. BMJ. 1984 May 12;288:1470-1472.
    • (1984) BMJ , vol.288 , pp. 1470-1472
    • Maxwell, R.J.1
  • 2
    • 0028400269 scopus 로고
    • A brief history of health care quality assessment and improvement in the United States
    • March
    • Luce JM, Bindman AB, Lee PR. A brief history of health care quality assessment and improvement in the United States. West J Med. 1994 March;160(3):263-268.
    • (1994) West J Med , vol.160 , Issue.3 , pp. 263-268
    • Luce, J.M.1    Bindman, A.B.2    Lee, P.R.3
  • 4
    • 4744364089 scopus 로고    scopus 로고
    • Copenhagen, WHO Regional Office for Europe (Health Evidence Network report, accessed 29 August 2011
    • Shaw C (2003) How can hospital performance be measured and monitored? Copenhagen, WHO Regional Office for Europe (Health Evidence Network report; http://www.euro.who.int/document/e82975.pdf (accessed 29 August 2011).
    • (2003) How Can Hospital Performance Be Measured and Monitored?
    • Shaw, C.1
  • 5
    • 0036247951 scopus 로고    scopus 로고
    • Using performance indicators to improve health care quality in the public sector: A review of the literature
    • May
    • Freeman T. Using performance indicators to improve health care quality in the public sector: a review of the literature. Health Serv Manage Res. 2002 May;15(2):126-137.
    • (2002) Health Serv Manage Res , vol.15 , Issue.2 , pp. 126-137
    • Freeman, T.1
  • 6
    • 84870576965 scopus 로고    scopus 로고
    • Agency for Healthcare Research and Quality, accessed 14 Dec 2011
    • Agency for Healthcare Research and Quality. What is the Agency for Healthcare Research and Quality (AHRQ)? https://info.ahrq.gov/app/answers/detail/a_id/2 (accessed 14 Dec 2011).
    • What is The Agency For Healthcare Research and Quality (AHRQ)?
  • 7
    • 84870601054 scopus 로고    scopus 로고
    • National Quality Forum, accessed 11 Dec 2011
    • National Quality Forum. NQF: About NQF. http://www.qualityforum.org/About_NQF/About_NQF.aspx (accessed 11 Dec 2011).
    • NQF: About NQF
  • 8
    • 84870599097 scopus 로고    scopus 로고
    • Hospital Quality Alliance, accessed 11 Dec 2011
    • Hospital Quality Alliance. Hospital Quality Alliance HomePage. http://www.hospitalqualityalliance.org/hospitalqualityalliance/index.html (accessed 11 Dec 2011).
    • Hospital Quality Alliance HomePage
  • 9
    • 84870590763 scopus 로고    scopus 로고
    • Library of Congress, THOMAS (Library of Congress), accessed 16 Dec 2011
    • Library of Congress. Bill Text- 108th Congress (2003-2004) THOMAS (Library of Congress). http://thomas.loc.gov/cgi-bin/query/D?c108:5:./temp/~c108lFLZl9 (accessed 16 Dec 2011).
    • Bill Text- 108th Congress (2003-2004)
  • 11
    • 84870607906 scopus 로고    scopus 로고
    • United States Department of Health and Human Services, accessed 9 Dec 2011
    • United States Department of Health and Human Services. Medicare Hospital Compare Information for Consumers - Overview. http://www.hospitalcompare.hhs.gov/staticpages/for-consumers/for-consumers.aspx (accessed 9 Dec 2011).
    • Medicare Hospital Compare Information For Consumers - Overview
  • 13
    • 84870577952 scopus 로고    scopus 로고
    • HCAHPA - Hospital Survey, accessed 16 Dec 2011
    • HCAHPA - Hospital Survey. HCAHPA Fact Sheet. http://www.hcahpsonline.org/files/HCAHPS%20Fact%20Sheet,%20revised1,%203-31-09.pdf (accessed 16 Dec 2011).
    • HCAHPA Fact Sheet
  • 14
    • 84870624827 scopus 로고    scopus 로고
    • The Commonwealth Fund, accessed 15 Dec 2011
    • The Commonwealth Fund. WhyNotTheBest. http://whynotthebest.org/about (accessed 15 Dec 2011).
    • WhyNotTheBest
  • 15
    • 33744733355 scopus 로고    scopus 로고
    • The predictive accuracy of the New York State coronary artery bypass surgery report-card system
    • Jha A, Epstein A. The predictive accuracy of the New York State coronary artery bypass surgery report-card system. Health Aff. 2006 25(3): 844-855.
    • (2006) Health Aff , vol.25 , Issue.3 , pp. 844-855
    • Jha, A.1    Epstein, A.2
  • 16
    • 84870591215 scopus 로고    scopus 로고
    • Medicare, accessed 17 Dec 2011
    • Medicare. Medicare Hospital Compare Information for Professionals. http://www.hospitalcompare.hhs.gov/staticpages/for-professionals/poc/data-collection.aspx (accessed 17 Dec 2011).
    • Medicare Hospital Compare Information For Professionals
  • 17
    • 84870596012 scopus 로고    scopus 로고
    • National Health Service, accessed 5 Jan 2012
    • National Health Service. About the NHS. http://www.nhs.uk/NHSEngland/thenhs/about/Pages/overview.aspx (accessed 5 Jan 2012).
    • About the NHS
  • 18
    • 84870623353 scopus 로고    scopus 로고
    • Care Quality Commission, accessed 5 Jan 2012
    • Care Quality Commission. About Us Care Quality Commission. http://www.cqc.org.uk/public/about-us (accessed 5 Jan 2012).
    • About Us Care Quality Commission
  • 19
    • 84870600932 scopus 로고    scopus 로고
    • Imperial College London, accessed 22 Dec 2011
    • Imperial College London. Dr Foster Unit at Imperial College. http://www1.imperial.ac.uk/publichealth/departments/pcph/research/drfosters/ (accessed 22 Dec 2011).
    • Dr Foster Unit At Imperial College
  • 20
    • 84870585399 scopus 로고    scopus 로고
    • Dr Foster Intelligence, accessed 22 Dec 2011
    • Dr Foster Intelligence. About Us Dr Foster Intelligence. http://drfosterintelligence.co.uk/about-us/ (accessed 22 Dec 2011).
    • About Us Dr Foster Intelligence
  • 21
    • 84870595441 scopus 로고    scopus 로고
    • Dr Foster Health, accessed 7 Jan 2012
    • Dr Foster Health. About Dr Foster Research. http://www.drfosterhealth.co.uk/about-us/ (accessed 7 Jan 2012).
    • About Dr Foster Research
  • 22
    • 84870615713 scopus 로고    scopus 로고
    • Health Foundation, accessed 7 Jan 2012
    • Health Foundation. About us corporate publication leaflet.pdf. http://www.health.org.uk/public/cms/75/76/462/515/About%20us%20corporate%20publication%20leaflet.pdf?realName=8sMogx.pdf (accessed 7 Jan 2012).
    • About Us Corporate Publication Leaflet.pdf
  • 23
    • 84870592290 scopus 로고    scopus 로고
    • Dr Foster Health, accessed 6 Jan 2012
    • Dr Foster Health. Dr Foster Hospital Guide Methodology. http://www.drfosterhealth.co.uk/hospital-guide/methodology/ (accessed 6 Jan 2012).
    • Dr Foster Hospital Guide Methodology
  • 25
    • 84870585922 scopus 로고    scopus 로고
    • Ministry of Health, accessed 6 Jan 2012
    • Ministry of Health. Health Target questions and answers. http://www.health.govt.nz/new-zealand-health-system/health-targets/health-target-questions-and-answers (accessed 6 Jan 2012).
    • Health Target Questions and Answers
  • 26
    • 0003413171 scopus 로고    scopus 로고
    • Institute of Medicine, Washington DC: National Academy Press
    • Institute of Medicine. To Err is Human: Building a Safer Health System. Washington DC: National Academy Press 2000.
    • (2000) To Err is Human: Building a Safer Health System
  • 27
    • 84870601869 scopus 로고    scopus 로고
    • Health Roundtable, Available at, accessed 12 Jan 2012
    • Health Roundtable. All about the health roundtable [Internet]. Available at: https://www.healthroundtable.org/Portals/0/PublicLibrary/Timeless/AllAboutTheHealthRoun dtable-v12.pdf (accessed 12 Jan 2012).
    • All About the Health Roundtable [Internet]
  • 28
    • 84870579331 scopus 로고    scopus 로고
    • Health Roundtable, Available from the Health Improvement and Innovation Resource Centre knowledge library at, accessed 12 Jan 2012
    • Health Roundtable. Core membership activities in the Health Roundtable [Internet].Available from the Health Improvement and Innovation Resource Centre knowledge library at: http://www.hiirc.org.nz/page/18608/health-roundtable-program-for-2010/?q=health+roundtable&highlight=health+roundtable§ion=13419 (accessed 12 Jan 2012).
    • Core Membership Activities In the Health Roundtable [Internet]
  • 29
    • 84870590583 scopus 로고    scopus 로고
    • Health Roundtable, accessed 12 Jan 2012
    • Health Roundtable. Improvement Groups [Internet]. Available at: https://www.healthroundtable.org/Portals/0/MembersLibrary/2011/ImprovementGroups-2011.pdf (accessed 12 Jan 2012).
    • Improvement Groups [Internet]
  • 30
    • 84870580085 scopus 로고    scopus 로고
    • Health Quality and Safety Commission, accessed 9 Jan 2012
    • Health Quality and Safety Commission. The Commission. http://www.hqsc.govt.nz/section/12379/the-commission/?section=12379 (accessed 9 Jan 2012).
    • The Commission
  • 31
    • 84870597857 scopus 로고    scopus 로고
    • Health Quality and Safety Commission, accessed 9 Jan 2012
    • Health Quality and Safety Commission. Measurement and Evaluation. http://www.hqsc.govt.nz/section/9233/measurement-and-evaluation/ (accessed 9 Jan 2012).
    • Measurement and Evaluation
  • 33
    • 84870609972 scopus 로고    scopus 로고
    • District Health Boards New Zealand, July 2011. Available at, accessed 12 Jan 2012
    • District Health Boards New Zealand. All District Health Boards annual plan 2011 to 2012 [Internet]. July 2011. Available at: http://www.dhbnz.org.nz/Site/Media/Default.aspx (accessed 12 Jan 2012).
    • All District Health Boards Annual Plan 2011 to 2012 [Internet]
  • 34
    • 84870601583 scopus 로고    scopus 로고
    • District Health Boards New Zealand, December 2010. Available at, accessed 11 Jan 2012
    • District Health Boards New Zealand. Hospital quality and productivity interim report: June 2009 to July 2010 [Internet]. December 2010. Available at: http://www.parliament.nz/NR/rdonlyres/87E9EB7F-933C-4F89-A505-0F4877EADEBC/191652/49SCHE_EVI_00DBSCH_FIN_10228_1_A175883_TaranakiDis.pdf (accessed 11 Jan 2012).
    • Hospital Quality and Productivity Interim Report: June 2009 to July 2010 [Internet]
  • 35
    • 84870617940 scopus 로고    scopus 로고
    • The University of Auckland Centre of Methods and Policy Application in the Social Sciences, accessed 14 Jan 2012
    • The University of Auckland Centre of Methods and Policy Application in the Social Sciences. Improving health systems performance: enhancing hospital outcomes. http://www.arts.auckland.ac.nz/uoa/improving-health-systems-performance-enhancing-hospital-outcomes (accessed 14 Jan 2012).
    • Improving Health Systems Performance: Enhancing Hospital Outcomes
  • 36
    • 84870622690 scopus 로고    scopus 로고
    • Presented at the COMPASS Annual Research Colloquium. Wellington, accessed 14 Jan 2012
    • Davis P, Hider P, Desai J. Using indicators to describe the quality and safety of New Zealand Hospitals. Presented at the COMPASS Annual Research Colloquium. Wellington. 2010. http://www.arts.auckland.ac.nz/webdav/site/arts/shared/research-centres/compass/documents/Hider%20EHO%20presentationWellington%2030%20july.pdf (accessed 14 Jan 2012).
    • (2010) Using Indicators to Describe the Quality and Safety of New Zealand Hospitals
    • Davis, P.1    Hider, P.2    Desai, J.3
  • 37
  • 38
    • 84870588270 scopus 로고    scopus 로고
    • Health Roundtable, Available at, accessed 20 Jan 2012
    • Health Roundtable. All about the Health Roundtable [Internet]. March 2008. Available at: https://www.healthroundtable.org/Home/OurCharter.aspx (accessed 20 Jan 2012).
    • (2008) All About the Health Roundtable [Internet]
  • 39
    • 0033562694 scopus 로고    scopus 로고
    • Public disclosure of performance data: Does the public get what the public wants?
    • Davies HTO, Marshall MN. Public disclosure of performance data: does the public get what the public wants? Lancet. 1999; 353:1639-1640.
    • (1999) Lancet , vol.353 , pp. 1639-1640
    • Davies, H.T.O.1    Marshall, M.N.2
  • 40
    • 61849149787 scopus 로고    scopus 로고
    • Have targets done more harm than good in the English NHS
    • Gubb J, Bevan G. Have targets done more harm than good in the English NHS. BMJ. 2009;338:443-453.
    • (2009) BMJ , vol.338 , pp. 443-453
    • Gubb, J.1    Bevan, G.2
  • 41
    • 77951701721 scopus 로고    scopus 로고
    • Using hospital mortality rates to judge hospital performance: A bad idea that just won't go away
    • Lilford R, Pronovost P. Using hospital mortality rates to judge hospital performance: a bad idea that just won't go away. BMJ. 2010;340:955-957.
    • (2010) BMJ , vol.340 , pp. 955-957
    • Lilford, R.1    Pronovost, P.2
  • 42
    • 33749354027 scopus 로고    scopus 로고
    • Quality improvements in New Zealand healthcare. Part 6: Keeping the patient front and centre to improve healthcare quality
    • serial on the internet, about 5 screens, accessed 24 Jan 2012
    • Robb G, Seddon M. Quality improvements in New Zealand healthcare. Part 6: keeping the patient front and centre to improve healthcare quality. NZ Med J [serial on the internet]. 2006 Sep 22;119(1242):[about 5 screens]. Available at: http://journal.nzma.org.nz/journal/119-1242/2174/ (accessed 24 Jan 2012).
    • (2006) NZ Med J , vol.119 , Issue.1242
    • Robb, G.1    Seddon, M.2
  • 43
    • 84870612679 scopus 로고    scopus 로고
    • Ministry of Health, accessed 26 Jan 2012
    • Ministry of Health. The New Zealand Health Strategy [Internet]. December 2010. Available at: http://www.health.govt.nz/publication/new-zealand-health-strategy (accessed 26 Jan 2012).
    • (2010) The New Zealand Health Strategy [Internet]
  • 44
    • 84870607560 scopus 로고    scopus 로고
    • Crown Company Monitoring Advisory Group, Unpublished Crown Company Monitoring Advisory Unit Report
    • Crown Company Monitoring Advisory Group. Patient Satisfaction Survey Guidelines. Unpublished Crown Company Monitoring Advisory Unit Report June 2000.
    • (2000) Patient Satisfaction Survey Guidelines
  • 45
    • 70049110178 scopus 로고    scopus 로고
    • Patient satisfaction in New Zealand
    • accessed 28 Jan 2012
    • Zwier G. Patient satisfaction in New Zealand. N Z Med J. 2009 Aug 7;122(1300). Available at: http://journal.nzma.org.nz/journal/122-1300/3738/ (accessed 28 Jan 2012).
    • (2009) N Z Med J , vol.122 , Issue.1300
    • Zwier, G.1
  • 46
    • 33751251417 scopus 로고    scopus 로고
    • Experience-based design: From redesigning the system around the patient to co-designing services with the patient
    • Bate G, Robert G. Experience-based design: from redesigning the system around the patient to co-designing services with the patient. Qual Saf Health Care. 2006;15:307-310.
    • (2006) Qual Saf Health Care , vol.15 , pp. 307-310
    • Bate, G.1    Robert, G.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.