메뉴 건너뛰기




Volumn 26, Issue 4, 2012, Pages 523-542

Increasing the Impact of Thought Leadership in Crisis Communication

Author keywords

crisis communication; discourse of renewal; normative theories; positive communication; resilience; transformation

Indexed keywords


EID: 84870593204     PISSN: 08933189     EISSN: 15526798     Source Type: Journal    
DOI: 10.1177/0893318912461907     Document Type: Article
Times cited : (48)

References (60)
  • 2
    • 0035615904 scopus 로고    scopus 로고
    • Storytelling neighborhood: Paths to belonging in diverse urban environments
    • Ball-Rokeach S. J.,Kim Y.,Matei S.Storytelling neighborhood: Paths to belonging in diverse urban environments.Communication Research. 2001;28:392-428.
    • (2001) Communication Research , vol.28 , pp. 392-428
    • Ball-Rokeach, S.J.1    Kim, Y.2    Matei, S.3
  • 6
    • 39149137168 scopus 로고    scopus 로고
    • Toward an understanding of when executives see crisis as opportunity. [Article]
    • Brockner J.,Hayes James E.Toward an understanding of when executives see crisis as opportunity. [Article].Journal of Applied Behavioral Science. 2008;44 (1): 94-115.
    • (2008) Journal of Applied Behavioral Science , vol.44 , Issue.1 , pp. 94-115
    • Brockner, J.1    Hayes James, E.2
  • 7
    • 0002914342 scopus 로고    scopus 로고
    • Revisiting the theory of image restoration strategies
    • Burns J. P.,Bruner M. S.Revisiting the theory of image restoration strategies.Communication Quarterly. 2000;48:27-39.
    • (2000) Communication Quarterly , vol.48 , pp. 27-39
    • Burns, J.P.1    Bruner, M.S.2
  • 10
    • 0001682764 scopus 로고    scopus 로고
    • Communication and attributions in a crisis: An experimental study in crisis communication
    • Coombs W. T.,Holladay S. J.Communication and attributions in a crisis: An experimental study in crisis communication.Journal of Public Relations Research. 1996;8:279-295.
    • (1996) Journal of Public Relations Research , vol.8 , pp. 279-295
    • Coombs, W.T.1    Holladay, S.J.2
  • 11
    • 84990321345 scopus 로고    scopus 로고
    • Helping crisis managers protect reputational assets: Initial tests of the situational crisis communication theory
    • Coombs W. T.,Holladay S. J.Helping crisis managers protect reputational assets: Initial tests of the situational crisis communication theory.Management Communication Quarterly. 2002;16:165-186.
    • (2002) Management Communication Quarterly , vol.16 , pp. 165-186
    • Coombs, W.T.1    Holladay, S.J.2
  • 13
    • 1542702938 scopus 로고    scopus 로고
    • Best practices in public health risk and crisis communication
    • Covello V. T.Best practices in public health risk and crisis communication.Journal of Health Communication. 2003;8:5-8.
    • (2003) Journal of Health Communication , vol.8 , pp. 5-8
    • Covello, V.T.1
  • 14
    • 0001669837 scopus 로고
    • An analysis of learned helplessness: Continuous changes in performance, strategy, and achievement cognitions following failure
    • Diener C. I.,Dweck C. S.An analysis of learned helplessness: Continuous changes in performance, strategy, and achievement cognitions following failure.Journal of Personality and Social Psychology. 1978;36:451-462.
    • (1978) Journal of Personality and Social Psychology , vol.36 , pp. 451-462
    • Diener, C.I.1    Dweck, C.S.2
  • 16
    • 78751482746 scopus 로고    scopus 로고
    • The secret to raising smart kids
    • Dweck C. S.The secret to raising smart kids.Scientific American mind. 2008;18 (6): 36-43.
    • (2008) Scientific American Mind , vol.18 , Issue.6 , pp. 36-43
    • Dweck, C.S.1
  • 18
  • 22
    • 85066180098 scopus 로고    scopus 로고
    • Community relationship building: Local leadership in the risk communication infrastructure
    • Heath R. L.,Bradshaw J.,Lee J.Community relationship building: Local leadership in the risk communication infrastructure.Journal of Public Relations Research. 2002;14:317-353.
    • (2002) Journal of Public Relations Research , vol.14 , pp. 317-353
    • Heath, R.L.1    Bradshaw, J.2    Lee, J.3
  • 24
    • 84897077086 scopus 로고
    • Some consequences of crisis which limit the viability of organizations
    • Hermann C. F.Some consequences of crisis which limit the viability of organizations.Administrative Science Quarterly. 1963;8:61-82.
    • (1963) Administrative Science Quarterly , vol.8 , pp. 61-82
    • Hermann, C.F.1
  • 28
    • 84857738090 scopus 로고    scopus 로고
    • Coombs W. T.Holladay S. J., ed., Malden, MA: Wiley-Blackwell
    • Larsson L.The handbook of crisis communication. Coombs W. T.Holladay S. J., ed. Malden, MA: Wiley-Blackwell; 2010:713-718.
    • (2010) The Handbook of Crisis Communication , pp. 713-718
    • Larsson, L.1
  • 30
    • 0034725428 scopus 로고    scopus 로고
    • The social psychology of public response to warnings of a nuclear power plant accident
    • Mileti D.,Peek L.The social psychology of public response to warnings of a nuclear power plant accident.Journal of Hazardous Materials. 2000;75:181-194.
    • (2000) Journal of Hazardous Materials , vol.75 , pp. 181-194
    • Mileti, D.1    Peek, L.2
  • 31
    • 84870606376 scopus 로고
    • Washington, DC: Federal Emergency Management Association
    • Mileti D.,Sorensen J. H.Washington, DC: Federal Emergency Management Association; 1990:.
    • (1990)
    • Mileti, D.1    Sorensen, J.H.2
  • 35
    • 0030167015 scopus 로고    scopus 로고
    • Chaos theory as a model for managing issues and crises
    • Murphy P.Chaos theory as a model for managing issues and crises.Public Relations Review. 1996;22:95-113.
    • (1996) Public Relations Review , vol.22 , pp. 95-113
    • Murphy, P.1
  • 36
    • 8344288009 scopus 로고
    • (2nd ed.). Indianapolis, IN: Bobbs-Merrill., Indianapolis, IN: Bobbs-Merrill
    • Nilsen T. R.Ethics of speech communication. 1974). Ethics of speech communication (2nd ed.). Indianapolis, IN: Bobbs-Merrill.Indianapolis, IN: Bobbs-Merrill; 1974:.
    • (1974) Ethics of Speech Communication
    • Nilsen, T.R.1
  • 42
    • 0141519659 scopus 로고    scopus 로고
    • The role of perception in crisis planning
    • Penrose J. M.The role of perception in crisis planning.Public Relations Review. 2000;26:155-171.
    • (2000) Public Relations Review , vol.26 , pp. 155-171
    • Penrose, J.M.1
  • 43
    • 0004132015 scopus 로고    scopus 로고
    • (2nd ed.). New York, NY: Basic Books., New York, NY: Basic Books
    • Perrow C.Normal accidents. 1999). Normal accidents (2nd ed.). New York, NY: Basic Books.New York, NY: Basic Books; 1999:.
    • (1999) Normal Accidents
    • Perrow, C.1
  • 45
    • 4444295350 scopus 로고    scopus 로고
    • On organizational apologia: A reconceptualization
    • Rowland R. C.,Jerome A. M.On organizational apologia: A reconceptualization.Communication Theory. 2004;14:191-211.
    • (2004) Communication Theory , vol.14 , pp. 191-211
    • Rowland, R.C.1    Jerome, A.M.2
  • 46
    • 79960612894 scopus 로고    scopus 로고
    • Covariation-based causal attributions during organizational crises: Suggestions for extending situational crisis communication theory
    • Schwartz A.Covariation-based causal attributions during organizational crises: Suggestions for extending situational crisis communication theory.International Journal of Strategic Communication. 2008;2:31-53.
    • (2008) International Journal of Strategic Communication , vol.2 , pp. 31-53
    • Schwartz, A.1
  • 47
    • 33745637740 scopus 로고    scopus 로고
    • Best practices in crisis communication: An expert panel process
    • Seeger M. W.Best practices in crisis communication: An expert panel process.Journal of Applied Communication Research. 2006;34:232-234.
    • (2006) Journal of Applied Communication Research , vol.34 , pp. 232-234
    • Seeger, M.W.1
  • 51
    • 34548568292 scopus 로고    scopus 로고
    • (2nd ed.). New York, NY: Random House., New York, NY: Random House
    • Taleb N. N.The black swan: The impact of the highly improbable. 2010). The black swan: The impact of the highly improbable (2nd ed.). New York, NY: Random House.New York, NY: Random House; 2010:.
    • (2010) The Black Swan: The Impact of the Highly Improbable
    • Taleb, N.N.1
  • 52
    • 80054833816 scopus 로고    scopus 로고
    • Coombs W. T.Holladay S. J., ed., Malden, MA: Blackwell
    • Taylor M.The handbook of crisis communication. Coombs W. T.Holladay S. J., ed. Malden, MA: Blackwell; 2010:698-704.
    • (2010) The Handbook of Crisis Communication , pp. 698-704
    • Taylor, M.1
  • 53
    • 84870608107 scopus 로고    scopus 로고
    • Q. and A. with Mark Emmert
    • (2012, July23), Retrieved from
    • ThamelP. (2012, July23). Q. and A. with Mark Emmert, The New York Times. Retrieved from http://thequad.blogs.nytimes.com/2012/07/23/q-and-a-with-mark-emmert/.
    • The New York Times
    • Thamel, P.1
  • 54
    • 84990318021 scopus 로고    scopus 로고
    • Effective crisis management through established stakeholder relationships: Malden Mills as a case study
    • Ulmer R. R.Effective crisis management through established stakeholder relationships: Malden Mills as a case study.Management Communication Quarterly. 2001;14:590-615.
    • (2001) Management Communication Quarterly , vol.14 , pp. 590-615
    • Ulmer, R.R.1
  • 55
    • 84870602236 scopus 로고    scopus 로고
    • Creating Opportunities and Renewal out of a Crisis
    • Retrieved from
    • UlmerR. R. (2011). Creating Opportunities and Renewal out of a Crisis. Communication Currents, 6(6). Retrieved from http://www.natcom.org/CommCurrentsArticle.aspx?id=1962.
    • (2011) Communication Currents , vol.6 , Issue.6
    • Ulmer, R.R.1
  • 56
    • 0001241183 scopus 로고    scopus 로고
    • Strategic ambiguity and the ethic of significant choice in the tobacco industry's crisis communication
    • Ulmer R. R.,Sellnow T. L.Strategic ambiguity and the ethic of significant choice in the tobacco industry's crisis communication.Communication Studies. 1997;48:215-233.
    • (1997) Communication Studies , vol.48 , pp. 215-233
    • Ulmer, R.R.1    Sellnow, T.L.2
  • 59
    • 84980230901 scopus 로고
    • Enacted sensemaking in crisis situations
    • Weick K. E.Enacted sensemaking in crisis situations.Journal of Management Studies. 1988;25:305-317.
    • (1988) Journal of Management Studies , vol.25 , pp. 305-317
    • Weick, K.E.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.