The Role of Perception in Crisis Planning

Public Relations Review

Volumn 26, Issue 2, 2000, Pages 155-171

  Penrose, John M ^a  

^a SAN DIEGO STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0141519659     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0363-8111(00)00038-2     Document Type: Article

References (44)

1. Francis J. Marra, "Crisis Communication Plans: Poor Predictors of Excellent Crisis Public Relations," Public Relations Review 24 (1998), pp. 461-474.
2. Mayer Nudell and Norman Antokol, The Handbook for Effective Emergency and Crisis Management (Toronto: Lexington Books, 1988), p. 2.
3. Michael J. Tiller, "Is Your Disaster Plan Effective?" Management Review 83 (1994), p. 57.
4. Malcolm Brown, "The Disaster Business," Management Today (October 1993), pp. 42-44.
5. Paul Shrivastava, Ian I. Mitroff, Danny Miller, and Anil Miglani, "Understanding Industrial Crises," Journal of Management Studies 25 (1998), pp. 285-297.
6. John J. Burnett, "A Strategic Approach to Managing Crises," Public Relations Review 24 (1998), pp. 475-488.
7. Otto Lerbinger, Managing Corporate Crises: Strategies for Executives (Boston: Barrington Press, 1986), pp. 88-90.
8. Susan E. Jackson and Jane E. Dutton, "Discerning Threats and Opportunities," Administrative Science Quarterly 33 (1988.), pp. 370-387; Donde P. Ashmos, Dennis Duchon, and Wayne D. Bodensteiner, "Linking Issue Labels and Managerial Actions: A Study of Participation in Crisis vs. Opportunity Issues," Journal of Applied Business Research 13 (1997), pp. 31-45.
9. Susan E. Jackson and Jane E. Dutton, "Discerning Threats and Opportunities," Administrative Science Quarterly 33 (1988.), pp. 370-387; Donde P. Ashmos, Dennis Duchon, and Wayne D. Bodensteiner, "Linking Issue Labels and Managerial Actions: A Study of Participation in Crisis vs. Opportunity Issues," Journal of Applied Business Research 13 (1997), pp. 31-45.
10. Marra, op. cit., pp. 462-463.
11. Christine M. Pearson and Judith A. Clair, "Reframing Crisis Management," The Academy of Management Review 23 (1998), pp. 59-76.
12. Burnett, op. cit., p. 477.
13. Steven Fink, Crisis Management: Planning for the Inevitable (New York: American Management Association, 1986), pp. 15-16.
14. Shrivastava, Mitroff, Miller, and Miglani, op. cit., p. 290.
15. Pearson and Clair, op. cit., p. 60.
16. Burnett, op. cit., p. 478.
17. John M. Penrose, Robert W. Rasberry, and Robert J. Myers, Advanced Business Communication, 3rd ed. (Cincinnati, OH: South-Western College Publishing, 1997), pp. 277-287.
18. Pearson and Clair, op. cit., p. 71.
19. Ian I. Mitroff, Christine M. Pearson, Judith A. Clair, and Sarah Kovoor Misra, "Managing the Unthinkable," Organizational Dynamics 26 (1997), pp. 51-64.
20. Pearson and Clair, op. cit., p. 71.
21. Jonathan Bernstein, "The 10 Steps of Crisis Management," Security Management 34 (1990), pp. 75-76.
22. Carole Gorney, "Crisis Management: How to Plan Ahead for Potential Crises," American School & University 62 (1990), pp. 20a-22a.
23. Nudell and Antokol, op. cit., p. 131.
24. Robert F. Littlejohn, Crisis Management: A Team Approach (New York: AMA Management Briefing, 1983), p. 13.
25. Ibid, pp. 14-17.
26. Fink, op. cit., pp. 36-46.
27. Ian I. Mitroff, "Crisis Management: Cutting Through the Confusion," Sloan Management Review 29 (1988), pp. 15-20.
28. Ian Mitroff, Christine Pearson, and Thierry C. Pauchant, "Crisis Management and Strategic Management: Similarities. Differences, and Challenges," Advances in Strategic Management 8 (1992), pp. 235-260.
29. John F. Preble, "Integrating the Crisis Management Perspective into the Strategic Management Process," Journal of Management Studies 34 (1997), pp. 769-791.
30. Burnett, op. cit., p. 482.
31. Burnett, op. cit., p. 482.
32. Marra, op. cit., p. 463.
33. Marra, op. cit., p. 468.
34. Marra, op. cit., p. 466.
35. Fink, op. cit., p. 109.
36. Ashmos, Duchon, and Bodensteiner, op. cit., pp. 33-34.
37. Ian Mitroff, Paul Shrivastava, and Firdaus Udwadia, "Effective Crisis Management," Academy of Management Executive 1 (1987), pp. 283-292; Ashmos, Duchon, and Bodensteiner, op. cit., p. 34.
38. Ian Mitroff, Paul Shrivastava, and Firdaus Udwadia, "Effective Crisis Management," Academy of Management Executive 1 (1987), pp. 283-292; Ashmos, Duchon, and Bodensteiner, op. cit., p. 34.
39. Nudell and Antokol, op. cit., pp. 18-21.
40. Pearson and Clair, op. cit., p. 68.
41. Pearson and Clair, op. cit., p. 66.
42. Fink, op. cit., p. 67.
43. Jackson and Dutton, op. cit., p. 370.
44. Ashmos, Duchon, and Bodensteiner, op. cit., p. 35.