Building social capital in online communities: A perspective of information and system quality

16th Americas Conference on Information Systems 2010, AMCIS 2010

Volumn 7, Issue , 2010, Pages 5416-5423

  Zheng, YiMing ^a   Zhao, Kexin ^a   Stylianou, Antonis ^a  

^a UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE   (United States)

Author keywords

Information quality; Online communities; Social capital; System quality

Indexed keywords

INFORMATION QUALITY; ONLINE COMMUNITIES; SOCIAL CAPITALS; SOCIAL INTERACTIONS; SOCIAL SPACES; SYSTEM QUALITY; USER PARTICIPATION;

INFORMATION ANALYSIS; INFORMATION SYSTEMS; WEBSITES;

ONLINE SYSTEMS;

EID: 84870288782     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (9)

1. Butler, B.S. (2001) Membership size, communication activity, and sustainability: A resource-based model of online social structures, Information Systems Research, 12, 4, 346-362.
2. Chiu, C.M., Hsu, M.H. and Wang, E.T.G. (2006) Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories, Decision Support Systems, 42, 3, 1872-1888.
3. Coleman, J.S. (1988) Social Capital in the Creation of Human Capital. The American Journal of Sociology, 94, Supplement, 95-120.
4. Gu, B., Konana, P., Rajagopalan, B. and Chen, H.M. (2007) Competition among virtual communities and user valuation: The case of investing-related communities, Information Systems Research, 18, 1, 68-85.
5. Jones, Q., Ravid, G. and Rafaeli, S. (2004) Information overload and the message dynamics of online interaction spaces: A theoretical model and empirical exploration, Information Systems Research, 15, 2, 194-210.
6. Ma, M. and Agarwal, R. (2007) Through a glass darkly: Information technology design, identity verification and knowledge contribution in online communities, Information Systems Research, 18, 1, 42-67.
7. Nahapiet, J. and Ghoshal, S. (1998) Social capital intellectual capital and the organizational advantage. Academy of Management Review, 23, 2, 242-266.
8. Wasko, M.M. and Faraj, S. (2005) Why should I share? Examining social capital and knowledge contribution in electronic networks of practice, MIS Quarterly, 29, 1, 35-57.
9. Zheng, Y.M., Zhao, K and Stylianou, A. (2009) Information quality and system quality in online communities: an empirical investigation, Proceedings of Pre-ICIS Annual Workshop on HCI Research in MIS (HCI/MIS 2009), Phoenix, Arizona, December 14, 2009.