ICT adoption in facilities management supply chain: The case of Denmark

Journal of Global Information Technology Management

Volumn 15, Issue 1, 2012, Pages 53-78

  Scupola, Ada ^a  

^a ROSKILDE UNIVERSITY   (Denmark)

Author keywords

Adoption; Facility management; LeT; Service; Supply chain

Indexed keywords

EID: 84870281526     PISSN: 1097198X     EISSN: None     Source Type: Journal    
DOI: 10.1080/1097198X.2012.10845612     Document Type: Article

References (43)

1. Ajzen, I., and Fishbein, M. Understanding attitudes and predicting social behavior. Englewood Cliffs, NJ: Prentice-Hall,1980.
2. Akkermans, H., Bogerd, P. and Vos B. “Virtuous and vicious cycles on the road towards international supply chain management”, International Journal of Operations and Production Management, Vol. 19, No. 5/6, 1999, pp. 565-581.
3. Christopher, M. “The Agile Supply Chain; Competing in Volatile Markets”, Industrial Marketing Management, Vol. 29, Iss. 1, 2000, pg. 37.
4. Christopher, M. Logistics and supply chain management: creating value-added networks, Edition: 3, Pearson Education, 2005.
5. Croom, S.R. “The Impact of Web-based procurement on the management of operating resources supply”, Journal of Supply Chain Management, Vol. 36, No. 1,2000, pp. 4-13.
6. Deeter-Schmelz, D.R., Bizzari, A., Graham, R. and Howdyshell, C. “Business-to-business online purchasing: Suppliers’ impact on buyer’s adoption and usage intent”, Journal of Supply Chain Management, 37, 1 (winter), 2001, pp. 4-10.
7. Doolin, B. and Ali, A.H. “Adoption of mobile technology in the supply chain: an exploratory cross-case analysis”, International Journal of E-Business Research 4(4), 2008, pp. 1-15.
8. Ellram, L.M., Tate, W.L. and Billington, C. "Understanding and managing the services supply chain", Journal of Supply Chain Management, Vol. 40 No.4, 2004, pp. 17-32.
9. Evangelista, P. and Sweeney, E. “Technology usage in the supply chain: the case of small 3PLs”, The International Journal of Logistics Management, Vol. 17 No. 1, 2006, pp. 55-74.
10. Fitzsimmons, J.A. and Fitzsimmons, M.J. Service Management: Operations, Strategy, Information Technology, McGraw-Hill, Singapore, 2006
11. Gallear, D., Ghobadian, A. and O'Regan, N. “Digital/web-based technology in purchasing and supply management: a UK study”, Journal of Manufacturing Technology Management, Vol. 19, Iss. 3, 2008, p.346-360.
12. Goodhue, D. L. and Thompson, R. L. “Task-technology fit and individual performance”, MIS Quarterly, 1995, 19,2,213-236.
13. Hult, G. T., D. Ketchen, and Slater, S. "Information Processing, Knowledge Development, and Strategic Supply Chain Performance”, Academy of management Journal, Vol. 47, No. 2, 2004, pp. 241-253.
14. Hwang, Y. “Investigating the Influence of Cultural Orientation and Innovativeness on ERP Adoption “, Journal of Global Information Technology Management, Vol. 14(3), 2011, pp. 54-74.
15. Jeyaraj, A., Rottman, J. and Lacity, M.J, “A review of the predictors, linkages, and biases in IT innovation adoption research”, Journal of Information Technology, Vol. 21, Iss. 1, 2006, p. 1-23.
16. Jensen, A.P. Markedet for Facilities Management i Danmark, Report, Center for Facilities Management - Realdania Forskning, DTU Management, Danmarks Tekniske Universitet, 2009.
17. Johnson, M.E. and Whang, S. “E-business and Supply Chain Management: An Overview and Framework”, Production and Operations Management, Vol. 11, Iss. 4, 2002, pp.413-424.
18. Klein, R. and Rai, A. “Interfirm Strategic Information Flows in Logistics Supply Chain Relationships”, MIS Quarterly, Vol. 33, No.4, 2009, pp. 735-762.
19. Livermore, R. and C. Rippa, P. “ERP Implementation: A Cross-Cultural Perspective”, Journal of Global Information Technology Management, Vol. 14, Iss. 3; 2011, p. 5-26.
20. Mabert, V.A. and Venkataramanan, M.A. "Special research focus on supply chain linkages: challenges for design and management in the 21st century", Decision Sciences, Vol. 29 No.3, 1998, pp.537-52.
21. Marchet, G., Perego, A. and Perotti, S. “An exploratory study of ICT adoption in the Italian freight transportation industry”, International Journal of Physical Distribution & Logistics Management, 39(9), 2009, 785-812.
22. Meixell, M.J. “Quantifying the value of web services in supplier networks”, Industrial Management + Data Systems. Vol. 106, Iss. 3, 2006, p. 407-422.
23. Miles, M.B. and Huberman, A. M. Qualitative Data Analysis, Sage Publications, 1984.
24. Miles, M.B. and Huberman, A. M. Qualitative data analysis: an expanded sourcebook, Thousand Oaks: Sage Publications, 1994.
25. Moberg, C. R., Speh, T.W. and Freese, F.T. “SCM: Making the vision a reality”, Supply Chain Management Review. Vol. 7, Iss. 5, 2003, p. 34-39.
26. Mzoughi, N., Bahri, N. and Ghachem, M.S. “Impact of Supply Chain Management and ERP on Organizational Performance and Competitive Advantage: Case of Tunisian Companies”, Journal of Global Information Technology Management, 2008, pp. 24-46.
27. Ngai, E. W. T., Cheng, T. C. E., and Ho, S. S M. “Critical success factors of web-based supply-chain management systems: An exploratory study”, Production Planning & Control. Vol. 15, Iss. 6,2004, pp. 622-630
28. Nutt, B. "Four competing futures for facility management", Facilities, Vol. 18 Iss. 3/4, 2000, pp. 124-32.
29. Pathirage, C., Haigh, R., Amaratunga, D. and Baldry, D. “Knowledge management practices in facilities organisations: a case study”, Journal of Facilities Management, Vol. 6, Iss. 1, 2008, p. 5-22.
30. Porter, M. Competitive Strategy, Free Press, New York, 1980.
31. Rai, R., Patnayakuni, R. and Seth, N.“Firm Performance Impacts of Digitally Enabled Supply Chain Integration Capabilities”, MIS Quarterly, 30(2), 2006, 225-246.
32. Ranganathan, C, Dhaliwal, J.S and Thompson S.H.T., “Assimilation and Diffusion of Web Technologies in Supply-Chain Management: An Examination of Key Drivers and Performance Impacts”, International Journal of Electronic Commerce, Vol. 9, Vol. 1, 2004 pp. 127.
33. Reinartz, W. and Lelong, C. ISS-Driving Profits through Customer Satisfaction, INSEAD, Case 01/2006-5335, 2006.
34. Reyes, P., Raisinghani, M.S. and Singh, M. “Global supply chain management in the telecommunications industry: The role of information technology in integration of supply chain entities”, Journal of Global Information Technology Management, 5(2), 2002, 48-67.
35. Rogers, P.A. “Optimising supplier management and why co-dependency equals mutual success”, Journal of Facilities Management, Vol. 4, Iss. 1; 2005, pp. 40-51.
36. Rudberg, M., Klingenberg, N., and Kronhamn, K. “Collaborative supply chain using electronic market- places”, Integrated Manufacturing Systems, Vol. 13, Iss. 8, 2002, pp. 596-611.
37. Sampson, S.E. "Customer-supplier duality and bidirectional supply chains in service organizations", International Journal of Service Industry Management, Vol. 11 No.4, 2000, pp.348-64.
38. Stein, E.W. and Zwass, V. “Actualizing Organizational Memory with Information Systems”, Information Systems Research, Vol. 6, No. 2, June 1995, 1995, pp. 85-117.
39. Subramani, M. “How Do Suppliers Benefit from Information Technology Use in Supply Chain Relationships?” MIS Quarterly, 28(1), 2004,45-73.
40. Then, D.S.S. "An integrated resource management view of facilities management", Facilities, Vol. 17 Nos 12/13, 1999, pp. 462-9.
41. Tomatzky, L.G. and Fleischer, M. The Processes of Technological Innovations, Lexington, MA: Lexington Books, 1990
42. Vandaele, D. and Gemmel, P. “Purchased Business Services Influence Downstream supply chain members”, International Journal of Service Industry Management, Vol. 18, No. 3,2007
43. Ventovuori, T. “Elements of Sourcing Strategies in FM Services-A Multiple Case Study”, International Journal of Strategic Property Management, Vol. 10, 2006, pp. 249-267.