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Volumn 7, Issue , 2007, Pages 4808-4813

IS success model and perceived IT value

Author keywords

Customer loyalty; Customer satisfaction; Is success model; Perceived IT value

Indexed keywords

CUSTOMER DISSATISFACTION; CUSTOMER LOYALTY; HIGH QUALITY; HIGH QUALITY INFORMATION; INFORMATION QUALITY; IS SUCCESS MODEL; IT INVESTMENTS; PERCEIVED IT VALUE; PERCEIVED VALUE; RESEARCH MODELS; SERVICE QUALITY; SYSTEM QUALITY; USER SATISFACTION;

EID: 84870200907     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (4)

References (12)
  • 1
    • 0012217908 scopus 로고    scopus 로고
    • Principles and models for organizing the IT function
    • Agarwal, R., and Sambamurthy, V. "Principles and Models for Organizing the IT Function," MIS Quarterly Executive (1:1), 2002, pp. 1-16.
    • (2002) MIS Quarterly Executive , vol.1 , Issue.1 , pp. 1-16
    • Agarwal, R.1    Sambamurthy, V.2
  • 2
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis, F. D. "Perceived usefulness, perceived ease of use, and user acceptance of information technology," MIS Quarterly (13:3), 1989, pp. 319-339.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-339
    • Davis, F.D.1
  • 3
    • 72249114849 scopus 로고
    • Information systems success: The quest for the dependent variable
    • DeLone, W.H. and McLean, E.R. "Information systems success: The quest for the dependent variable," Information Systems Research (3: 1), 1992, pp. 60-95.
    • (1992) Information Systems Research , vol.3 , Issue.1 , pp. 60-95
    • Delone, W.H.1    McLean, E.R.2
  • 4
    • 0037368865 scopus 로고    scopus 로고
    • The delone and mclean model of information systems success: A ten-year update
    • DeLone, W.H., and McLean, E.R. "The DeLone and McLean Model of Information Systems Success: A Ten-Year Update," Journal of Management Information Systems Research (19:4), 2003, pp. 9-30.
    • (2003) Journal of Management Information Systems Research , vol.19 , Issue.4 , pp. 9-30
    • Delone, W.H.1    McLean, E.R.2
  • 7
    • 0019107087 scopus 로고
    • MIS research: Reference disciplines and a cumulative tradition
    • McLean, E.R. (Ed.), Philadelphia, Pennsylvania, December
    • Keen, P.G.W. "MIS Research: Reference Disciplines and a Cumulative Tradition", in Proceedings of the First International Conference on Information Systems, McLean, E.R. (Ed.), Philadelphia, Pennsylvania, December 1980, pp. 9-18.
    • (1980) Proceedings of the First International Conference On Information Systems , pp. 9-18
    • Keen, P.G.W.1
  • 8
    • 0003902676 scopus 로고
    • Prentice-Hall, Englewood Cliffs, NJ
    • Kotler, P. Marketing Management, Prentice-Hall, Englewood Cliffs, NJ, 1994.
    • (1994) Marketing Management
    • Kotler, P.1
  • 9
    • 0009909363 scopus 로고    scopus 로고
    • Understanding and leveraging the role of customer service in external, interactive and internal marketing
    • Nashville, Tennessee
    • Parasuraman, A. "Understanding and Leveraging the Role of Customer Service in External, Interactive and Internal Marketing" in the 1996 Frontiers in Services Conference, Nashville, Tennessee, 1996.
    • (1996) The 1996 Frontiers In Services Conference
    • Parasuraman, A.1
  • 10
    • 23044517869 scopus 로고    scopus 로고
    • The impact of technology on the quality-value-loyalty Chain: A research agenda
    • Parasuraman, A., and Grewal, D. "The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda," Journal of the Academy of Marketing Science (28:1), 2000, pp.168-74.
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.1 , pp. 168-174
    • Parasuraman, A.1    Grewal, D.2
  • 11
    • 0003821850 scopus 로고    scopus 로고
    • Harvard Business School Press, Boston, Massachusetts
    • Reichheld F.F. The Loyalty Effect, Harvard Business School Press, Boston, Massachusetts, 1996.
    • (1996) The Loyalty Effect
    • Reichheld, F.F.1
  • 12
    • 18944367029 scopus 로고    scopus 로고
    • A theoretical integration of user satisfaction and technology acceptance
    • Wixom, B. H., and Todd, P.A. "A theoretical integration of user satisfaction and technology acceptance," Information Systems Research (16:1), 2005, pp.85-102.
    • (2005) Information Systems Research , vol.16 , Issue.1 , pp. 85-102
    • Wixom, B.H.1    Todd, P.A.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.