Trust me, i'm an online vendor: Towards a model of trust for e-commerce system design

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2000, Pages 101-102

  Egger, Florian N ^a  

^a EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Electronic commerce; Requirements engineering; Trust

Indexed keywords

COMPUTER INTERACTION; DESIGN FACTORS; E-COMMERCE SYSTEMS; INTERFACE PROPERTY; ONLINE VENDORS; TRUST; USER REQUIREMENTS;

HUMAN COMPUTER INTERACTION; HUMAN ENGINEERING; REQUIREMENTS ENGINEERING;

ELECTRONIC COMMERCE;

EID: 84869462702     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/633292.633352     Document Type: Conference Paper

References (7)

1. Cheskin Research & Studio Archetype. Ecommerce Trust Study. Available at: http://www.studioarchetype.com/cheskin/.
2. Doney, P.M. & J.P. Cannon (1997). An Examination of the Nature of Trust in the Buyer-Seller Relationship. Journal of Marketing, Vol. 51 : 35-51.
3. Egger, F.N. (1998). Increasing Consumers' Trust in Electronic Commerce through Human Factors Engineering. Unpublished Master of Science (Ergonomics) Thesis, University of London.
4. GVU (1998). GVU Tenth WWW Survey. Available at: http://www.cc.gatech.edu/ gvu/user-surveys/.
5. Kim, J. & J.Y. Moon (1998). Designing Emotional Usability in Customer Interfaces - Trustworthiness of Cyber- banking System Interfaces. Interacting with Computers, Vol. 10: 1-29.
6. Rempel, J.K., Holmes, J.G. and M.P. Zanna (1985). Trust in Close Relationships. Journal of Personality and Social Psychology, Vol. 49 (1): 95-112.
7. th Bled E-Commerce Conference, Bled, SIovenia, June 7-9, 1999. Vol. 1: Research, 346-359.