Identity Theft and E-Fraud as Critical CRM Concerns

International Journal of Enterprise Information Systems (IJEIS)

Volumn 1, Issue 2, 2005, Pages 17-36

  Smith, Alan D ^a   Lias, Allen R ^a  

^a ROBERT MORRIS UNIVERSITY   (United States)

Author keywords

CRM; e commerce; e fraud; e security; empirical studies; identity theft; knowledge workers; models

Indexed keywords

EID: 85001817345     PISSN: 15481115     EISSN: 15481123     Source Type: Journal    
DOI: 10.4018/jeis.2005040102     Document Type: Article

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