Bridging identity gaps - Supporting identity performance in citizen service encounters

Computer Supported Cooperative Work

Volumn 21, Issue 6, 2012, Pages 555-590

  Borchorst, Nikolaj Gandrup ^a   McPhail, Brenda ^b   Smith, Karen Louise ^b   Ferenbok, Joseph ^b   Clement, Andrew ^b  

^a AARHUS UNIVERSITY   (Denmark)

^b UNIVERSITY OF TORONTO   (Canada)

Author keywords

Citizen services; Collaboration; Identification; Identity; Privacy

Indexed keywords

ADMINISTRATIVE PROCESS; CITIZEN SERVICES; COLLABORATION; DENMARK; E-GOVERNMENT SYSTEMS; GOVERNMENT OFFICES; IDENTITY; INFORMATION AND COMMUNICATION TECHNOLOGIES; IT SYSTEM; MULTIPLE IDENTITIES; PUBLIC SERVICES; SERVICE ENCOUNTER; SERVICE PROVISIONS; STRONG CORRELATION;

DATA PRIVACY; IDENTIFICATION (CONTROL SYSTEMS); INFORMATION TECHNOLOGY;

QUALITY OF SERVICE;

EID: 84868368793     PISSN: 09259724     EISSN: 15737551     Source Type: Journal    
DOI: 10.1007/s10606-012-9163-5     Document Type: Article

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