Whose kettle?: Exploring the role of objects in managing and mediating the boundaries of integration in health and social care

Journal of Health, Organisation and Management

Volumn 26, Issue 6, 2012, Pages 697-712

  Sullivan, Helen ^a   Williams, Paul ^b  

^a UNIVERSITY OF MELBOURNE   (Australia)

^b CARDIFF METROPOLITAN UNIVERSITY   (United Kingdom)

Author keywords

Boundary objects; Health and social care; Integration; Wales

Indexed keywords

ARTICLE; HUMAN; INTEGRATED HEALTH CARE SYSTEM; OBJECT RELATION; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PUBLIC RELATIONS; SOCIAL WORK; THEORETICAL MODEL; UNITED KINGDOM; VULNERABLE POPULATION;

DELIVERY OF HEALTH CARE, INTEGRATED; HUMANS; INTERINSTITUTIONAL RELATIONS; MODELS, THEORETICAL; OBJECT ATTACHMENT; ORGANIZATIONAL CULTURE; ORGANIZATIONAL INNOVATION; SOCIAL WORK; VULNERABLE POPULATIONS; WALES;

EID: 84868018020     PISSN: 14777266     EISSN: None     Source Type: Journal    
DOI: 10.1108/14777261211276970     Document Type: Article

References (42)

1. Barad, K. (2007), Meeting the Universe Halfway, 2nd ed., Duke University Press, Durham, NC.
2. Barrett, M. and Oborn, E. (2010), "Boundary object use in cross-cultural software development teams" in Human Relations, Vol. 63, No. 8, pp. 1199-221.
3. Bennett, J. (2004), "The force of things. Steps towards an ecology of matter" in Political Theory, Vol. 32, No. 3, pp. 348-72.
4. Berlant, L. (2011), Cruel Optimism, Duke University Press, Durham, NC.
5. Billings, J. and Leichsenring, K. (2005), Integrating Health and Social Care Services for Older Persons: Evidence from Nine European Countries, Ashgate, Aldershot.
6. Bogason, P. (2000), Public Policy and Local Governance: Institutions in Postmodern Society, Edward Elgar, Cheltenham.
7. Bowker, G. and Star, S.L. (1999), Sorting Things Out: Classification and Its Consequences, MIT Press, Cambridge, MA.
8. Carlile, P.L. (2002), "A pragmatic view of knowledge and boundaries: boundary objects in new product development" in Organization Science, Vol. 13, No. 4, pp. 443-55.
9. Challis, L., Fuller, S., Henwood, M., Klein, R., Plowden, W., Webb, A., Whittingham, P. and Wistow, G. (1988), Joint Approaches to Social Policy: Rationality and Practice, Cambridge University Press, Cambridge.
10. Cumming, J. (2011), "Integrated care in New Zealand", International Journal of Integrated Care, Vol. 11, Special 10th Anniversary Edition, October-December.
11. Dickinson, H. (2008), Evaluating Outcomes in Health and Social Care, Policy Press, Bristol.
12. Fong, A., Valerdi, R. and Srinivasan, J. (2007), "Boundary objects as a framework to understand the role of systems integrators" in Systems Research Forum, Vol. 2, pp. 11-18.
13. Forbes, T. and Scott, N. (2008), Models of Integrated Community Health Partnerships, University of Stirling, Stirling.
14. Fox, N.J. (2011), "Boundary objects, social meanings and the success of new technologies" in Sociology, Vol. 45, No. 1, pp. 70-85.
15. Gal, U., Yoo, Y. and Boland, R.J. (2004), The Dynamics of Boundary Objects, Social Infrastructures and Social Identities, Case Western Reserve University, Cleveland, OH.
16. Glendinning, C., Dowling, B. and Powell, M. (2005), "Partnerships between health and social care under 'New Labour': smoke without fire? A review of policy and evidence" in Policy and Politics, Vol. 1, No. 3, pp. 365-81.
17. Goodwin, N., Smith, J., Davies, A., Perry, C., Rosen, R., Dixon, A., Dixon, J. and Ham, C. (2012), Integrated Care For Patients and Populations: Improving Outcomes by Working Together, King's Fund, London.
18. Heenan, D. and Birrell, D. (2006), "The integration of health and social care: the lessons from Northern Ireland" in Social Policy and Administration, Vol. 40, No. 1, pp. 47-66.
19. Hsiao, R.-L., Tsai, D.-U. and Lee, C.-F. (2012), "Collaborative knowing: the adaptive nature of cross-boundary spanning" in Journal of Management Studies, Vol. 49, No. 3, pp. 463-91.
20. Hudson, B. (2002), "Interprofessionality in health and social care: the Achilles' heel of partnership?" in Journal of Interprofessional Care, Vol. 16, No. 1, pp. 7-17.
21. Kimble, C., Grenier, C. and Goglio-Primard, K. (2010), "Innovation and knowledge sharing across professional boundaries: political interplay between boundary objects and brokers" in International Journal of Information Management, Vol. 30, pp. 437-44.
22. Kodner, D.L. and Spreeuwenberg, C. (2002), "Integrated care: meaning, logic, applications, and implications - a discussion paper" in International Journal of Integrated Care, Vol. 2, No. 14, pp. 1-6.
23. Marchington, M. and Vincent, S. (2004), "Analysing the influence of institutional, organizational and interpersonal forces in shaping inter-organizational relations" in Journal of Management Studies, Vol. 41, No. 6, pp. 1029-56.
24. NLIAH (2009), Getting Collaboration to Work in Wales: Lessons from the NHS and Partners, NLIAH, Cardiff.
25. Nicolini, D., Powell, J., Conville, P. and Martinez-Solano, L. (2008), "Managing knowledge in the healthcare sector: a review" in International Journal of Knowledge Management, Vol. 10, No. 3, pp. 245-63.
26. Oswick, C. and Robertson, M. (2009), "Boundary objects reconsidered: from bridges and anchors to barricades and mazes" in Journal of Change Management, Vol. 9, No. 2, pp. 179-93.
27. Rashman, L., Withers, E. and Hartley, J. (2009), "Organizational learning and knowledge in public service organizations: a systematic review of the literature" in International Journal of Management Reviews, Vol. 11, No. 4, pp. 463-94.
28. Rosen, R. and Ham, C. (2008), Integrated Care: Lessons from Evidence and Experience, Nuffield Trust, London.
29. Rosen, R., Mountford, J., Lewis, G., Lewis, R., Shand, J. and Shaw, S. (2011), Integration in Action: Four International Case Studies, Nuffield Trust, London.
30. San Martin-Rodriguez, L., Beaulieu, M.-D., D'Amour, D. and Ferrada-Videla, M. (2005), "The determinants of successful collaboration: a review of theoretical and empirical studies" in Journal of Interprofessional Care, Supplement, Vol. 1, pp. 132-47.
31. Star, S.L. and Griesemer, J.R. (1989), "Institutional ecology, 'translations' and boundary objects: amateurs and professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39" in Social Studies in Science, Vol. 19, No. 3, pp. 387-420.
32. Stone, D. (1997), Policy Paradox: The Art of Political Decision Making, W.W. Norton & Co., New York, NY.
33. Sullivan, H., Williams, P. and Jeffares, S. (2012), "Leadership for collaboration: situated agency" in Public Management Review, Vol. 14, No. 1, pp. 41-66.
34. Swan, J., Bresnen, M., Newell, S. and Robertson, M. (2007), "The object of knowledge: the role of objects in biomedical innovation" in Human Relations, Vol. 60, No. 12, pp. 1809-36.
35. Thomas, R., Hardy, C. and Sargent, L. (2007), "Artifacts in interactions: the production and politics of boundary objects", AIM Research Working Paper Series, available at: www.managingpeoplebook.com/USERIMAGES/aim_management_innovation.pdf.
36. Vedel, I., Monette, M., Beland, F., Monette, J. and Bergman, H. (2010), "Ten years of integrated care: backwards and forwards. The case of the province of Quebec, Canada" in International Journal of Integrated Care, Vol. 11, No. 7, pp. 1-11.
37. Weick, K.E. (1995), Sensemaking in Organizations, Sage Publications, London.
38. Williams, P.M. (2011), Learning and Knowledge Management in Integrated Care, UWIC, Cardiff.
39. Williams, P.M. (2012a), Collaboration in Public Policy and Practice: Perspectives on Boundary Spanners, Policy Press, Bristol.
40. Williams, P.M. (2012b), "Integration in health and social care: a case of learning and knowledge management" in Health and Social Care in the Community, Vol. 20, No. 5, pp. 550-60.
41. Williams, P. and Sullivan, H. (2009), "Faces of integration" in International Journal of Integrated Care, Vol. 9, December, pp. 1-13.
42. Williams, P. and Sullivan, H. (2011), "Lessons in leadership for learning and knowledge management in multi-organizational settings" in International Journal of Leadership in Public Services, Vol. 7, No. 1, pp. 6-20.