An emergency system to improve ambulance dispatching, ambulance diversion and clinical handover communication -A proposed model

Journal of Medical Systems

Volumn 36, Issue 6, 2012, Pages 3917-3923

  El Masri, Samir ^a   Saddik, Basema ^b  

^a KING SAUD UNIVERSITY   (Saudi Arabia)

^b KING SAUD BIN ABDULAZIZ UNIVERSITY FOR HEALTH SCIENCES   (Saudi Arabia)

Author keywords

Ambulance; Ambulance dispatch; Clinical handover; Emergency department; Emergency medical system; GPS; Mobile web services; Online health record

Indexed keywords

ACCESS TO INFORMATION; ACCIDENT; AMBULANCE; CONFERENCE PAPER; EMERGENCY CARE; EMERGENCY WARD; HUMAN; INTERPERSONAL COMMUNICATION; MOBILE PHONE; PATIENT INFORMATION;

AMBULANCES; EFFICIENCY, ORGANIZATIONAL; EMERGENCY MEDICAL SERVICE COMMUNICATION SYSTEMS; GEOGRAPHIC INFORMATION SYSTEMS; HUMANS; MODELS, ORGANIZATIONAL; PATIENT HANDOFF;

EID: 84867868625     PISSN: 01485598     EISSN: 1573689X     Source Type: Journal    
DOI: 10.1007/s10916-012-9863-x     Document Type: Conference Paper

References (26)

1. Lowthian, J. A.; Cameron, P. A.; Stoelwinder, J. U.; Curtis, A.; Currell, A.; Cooke, M. W.; and McNeil, J. J.; Increasing utilization of emergency ambulances. Aust Health Rev 35:63-69, 2011.
2. Samplais, J. S.; Lavoie, A.; Williams, J. I.; Mulder, D. S.; and Kalina, M.; Impact of on-site care, prehospital time, and level of in-hospital care on survival in severely injured patients. J Trauma 34:252-261, 1993.
3. O'Keeffe, C.; Nicholl, J.; Turner, J.; and Goodacre, S.; Role of ambulance response times in the survival of patients with out-of-hospital cardiac arrest. Emerg Med J 28:703-706, 2011.
4. Vukmir, R. B.; Survival from pre-hospital cardiac arrest is critically dependent upon response time. Resuscitation 69:229-234, 2006.
5. Pell, J. P.; Sirell, J. M.; Marsden, A. K.; Ford, I.; and Cobbe, S. M.; Effect of reducing ambulance response times on deaths from out of hospital cardiac arrest: cohort study. BMJ. 322:1385-1388, 2001.
6. Metropolitan Ambulance Service, The Metropolitan Ambulance Service, http://www.ambulance.vic.gov.au/Ambulance-Victoria.html [accessed: 11 February 2011.].
7. London Ambulance Service, The London ambulance service failure http://www.savive.com.au/casestudy/londonambulance.html [accessed: 25th February 2011].
8. Finkelstein, A.; Dowell, J.; A comedy of errors: the London Ambulance Service case study. Proceedings of the 8th International Workshop on Software Specification & Design IWSSD-8, (IEEE CS Press), 2-4, 1996.
9. Dean, S. F.; Why the closest ambulance cannot be dispatched in an urban emergency medical services system. Prehosp Disaster Med 23:161-165, 2008.
10. Redelmeier, D. A.; Blair, P. J.; and Collins, W. E.; No place to unload: A preliminary analysis of the prevalence, risk factors, and consequences of ambulance diversion. Ann. Emerg. Med. 23:43-47, 1994.
11. Asplin, B. R.; Does ambulance diversion matter? Ann. Emerg. Med. 41:477-480, 2003.
12. McConnell, K. J.; Richards, C. F.; Daya, M.; Weathers, C. C.; and Lowe, R. A.; Ambulance diversion and lost hospital revenues. Ann. Emerg. Med. 48:702-710, 2006.
13. Redfern, E.; Brown, R.; and Vincent, C. A.; Identifying vulnerabilities in communication in the emergency department. Emerg Med. 26:653-657, 2009.
14. Redfern, E.; Brown, R.; and Vincent, C. A.; Improving communication in the emergency department. Emerg Med. 26:658-661, 2009.
15. Murray, S. L.; Crouch, R.; and Ainsworth-Smith, M.; Quality of handover of patient care: A comparison of pre-hospital and emergency department notes. Int Emerg Nurs. 20:24-27, 2012.
16. Anantharaman, V.; and Han, L. S.; Hospital and emergency ambulance link: using IT to enhance emergency pre-hospital care. Int J Med Inform. 61:147-161, 2001.
17. FitzGerald, G.; Tippett, V.; Shuetz, M.; Clark, M.; Tighe, T.; Gillard, N.; Higgins, J.; and Elcock, M.; Queensland Emergency Medical System: A structural and organizational model for the emergency medical system in Australia. Emerg. Med. Australas. 21:510-514, 2009.
18. Atkin, C.; Freedman, I.; Rosenfeld, J.; Fitzgerald, M.; and Kossmann, T.; The evolution of an integrated State Trauma System in Victoria, Australia. Injury 36:1277-1287, 2005.
19. Romsaiyud, W.; Premchaiswadi, W.; SOA context-aware mobile data model for emergency situation. Proceedings of Knowledge Engineering, 8th International Conference on ICT 93-97, 2010.
20. Chatterjee, S.; Webber, J.; Developing Enterprise Web Services, Prentice Hall PTR, 2004.
21. Hameed, S. A.; Miho, V.; AlKhateeb, W.; Hassan, A.; Medical emergency and healthcare model: Enhancement with SMS and MMS facilities. Proceedings of Computer and Communication Engineering (ICCCE), International Conference, 1-6, 2010.
22. El-Masri, S.; Mobile comprehensive emergency system using mobile web services. A book chapter, In: Unhelkar, B. (Ed.), Handbook of Research on Mobile Business: Technical, Methodological and Social perspective. Idea Group, 106-112, 2005.
23. Sprivulis, P.; and Gerrard, B.; Internet-accessible emergency department workload information reduces ambulance diversion. Prehosp. Emerg. Care 9:285-291, 2005.
24. Fairbanks, R. J.; Bisantz, A. M.; and Sunm, M.; Emergency department communication links and patterns. Ann. Emerg. Med. 50:396-406, 2007.
25. Owen, C.; Hemmings, L.; and Brown, T.; Lost in translation: maximizing handover effectiveness between paramedics and receiving staff in the emergency department. Emerg. Med. Austalas. 21:102-107, 2009.
26. Yong, G.; Dent, A.; and Weiland, T.; Handover from paramedics: observations and emergency department clinician perceptions. Emerg. Med. Australas. 20:149-155, 2008.