Service Supply Chains: Introducing the Special Topic Forum

Journal of Supply Chain Management

Volumn 48, Issue 4, 2012, Pages 3-7

  Sampson, Scott E ^a   Spring, Martin ^b  

^a BRIGHAM YOUNG UNIVERSITY   (United States)

^b LANCASTER UNIVERSITY   (United Kingdom)

Author keywords

Service supply chains; Supply chain management

Indexed keywords

EID: 84867705784     PISSN: 15232409     EISSN: 1745493X     Source Type: Journal    
DOI: 10.1111/j.1745-493X.2012.03281.x     Document Type: Article

References (29)

1. Agndal, H., B. Axelsson, N. Lindberg and F. Nordin "Trends in Service Sourcing Practices, " Journal of Business Market Management, (1:3), 2007, pp. 187-208.
2. Akkermans, H., and B. Vos "Amplification in Service Supply Chains: An Exploratory Case Study from the Telecom Industry, " Production and Operations Management, (12:2), Summer 2003, pp. 204-223.
3. Baltacioglu, T., E. Ada, M.D. Kaplan, O. Yurt and Y.C. Kaplan "A New Framework for Service Supply Chains, " The Service Industries Journal, (27:2), 2007, pp. 105-124.
4. Bienstock, C.C. "Understanding Buyer Information Acquisition for the Purchase of Logistics Services, " International Journal of Physical Distribution & Logistics Management, (32:8), 2002, p. 636.
5. Chopra, S. and P. Meindl Supply Chain Management: Strategy, Planning and Operations, Prentice Hall, Upper Saddle River, NJ, 2001.
6. Ellram, L.M., B.J. La Londe and M.M. Weber "Retail Logistics, " International Journal of Physical Distribution & Logistics Management, (29:7/8), 1999, p. 477.
7. Ellram, L.M., W.L. Tate, and C. Billington "Understanding and Managing the Services Supply Chain, " Journal of Supply Chain Management (40:4), Fall 2004, pp. 17-32.
8. Ellram, L.M., W.L. Tate, and C. Billington "Services Supply Management: The Next Frontier for Improved Organizational Performance, " Sloan Management Review (49:4), Summer 2007, pp. 44-66.
9. Fawcett, S.E. and G.M. Magnan "The Rhetoric and Reality of Supply Chain Integration, " International Journal of Physical Distribution & Logistics Management, (32:5), 2002, pp. 339-361.
10. Fitzsimmons, J.A. and M.J. Fitzsimmons Service Management: Operations, Strategy, and Information Technology, 5th ed., Irwin/McGraw-Hill, New York, 2006.
11. Huan, S.H., S.K. Sheoran and G. Wang "A Review and Analysis of Supply Chain Operations Reference (SCOR) Model, " Supply Chain Management: An International Journal, (9:1), 2004, pp. 23-29.
12. Maull, R.S., J. Geraldi and R. Johnston "Service Supply Chains: A Customer Perspective, " Journal of Supply Chain Management, (48:4), 2012, pp. 72-86.
13. Niranjan, T.T., and M. Weaver "A Unifying View of Goods and Services Supply Chain Management, " The Service Industries Journal, (31:14), November 2011, pp. 2391-2410.
14. Normann, R., and R. Ramírez "From Value Chain to Value Constellation: Designing Interactive Strategy, " Harvard Business Review, (71:4), July/August 1993, pp. 65-77.
15. Oflac, B.S., Sullivan, U.Y. and T. Baltacioglu "An Attribution Approach to Consumer Evaluations in Logistics Customer Service Failure Situations, " Journal of Supply Chain Management, (48:4), 2012, pp. 51-71.
16. Roth, A.V., and L.J. Menor "Insights into Service Operations Management: A Research Agenda, " Production and Operations Management, (12:2), Summer 2003, p. 145.
17. Sabri, E.H., and B.M. Beamon "A Multi-objective Approach to Simultaneous Strategic and Operational Planning in Supply Chain Design, " Omega, (28:5), October 2000, pp. 581-598.
18. Sampson, S.E. "Customer-supplier Duality and Bidirectional Supply Chains in Service Organizations, " International Journal of Service Industry Management, (11:4), 2000, pp. 348-364.
19. Sampson, S.E. Understanding Service Businesses: Applying Principles of the Unified Services Theory, 2nd ed., John Wiley & Sons, New York, 2001.
20. Sampson, S.E., and C.M. Froehle "Foundations and Implications of a Proposed Unified Services Theory, " Production and Operations Management, (15:2), Summer 2006, pp. 329-343.
21. Sampson, S.E. and M. Spring "Customer Roles in Service Supply Chains and Opportunities for Innovation, " Journal of Supply Chain Management, (48:4), 2012, p. 30-50.
22. Sengupta, K., D.R. Heiser and L.S. Cook "Manufacturing and Service Supply Chain Performance: A Comparative Analysis, " Journal of Supply Chain Management, (42:4), 2006, pp. 4-15.
23. Spring, M. and L. Araujo "Service, Services and Products: Rethinking Operations Strategy, " International Journal of Operations & Production Management, (29:5), 2009, pp. 444-467.
24. Tan, K.C., S.B. Lyman and J.D. Wisner "Supply Chain Management: A Strategic Perspective, " International Journal of Operations & Production Management, (22:5/6), 2002, p. 614.
25. Tate, W.L. and L.M. Ellram "Service Supply Management Structure in Offshore Outsourcing, " Journal of Supply Chain Management, (48:4), 2012, pp. 8-29.
26. Van Der Valk, W. and F. Rozemeijer "Buying Business Services: Towards a Structured Service Purchasing Process, " Journal of Services Marketing, (23:1), 2009, pp. 3-10.
27. Vandaele, D. and P. Gemmel "Purchased Business Services Influence Downstream Supply Chain Members, " International Journal of Service Industry Management, (18:3), 2007, pp. 307-321.
28. Youngdahl, W.E. and A.P.S. Loomba "Service-driven Global Supply Chains, " International Journal of Service Industry Management, (11:4), 2000, pp. 329-347.
29. Zomerdijk, L.G., and C.A. Voss "Service Design for Experience-Centric Services, " Journal of Service Research, (13:1), February 2010, pp. 67-82.