Actionable ethnography in participatory innovation: A case study

WMSCI 2011 - The 15th World Multi-Conference on Systemics, Cybernetics and Informatics, Proceedings

Volumn 3, Issue , 2011, Pages 100-106

  Jaffari, Svenja ^a   Boer, Laurens ^a   Buur, Jacob ^a  

^a UNIVERSITY OF SOUTHERN DENMARK   (Denmark)

Author keywords

Design methods; Ethnography; Participatory innovation; Stakeholder involvement; Workshop facilitation

Indexed keywords

DESIGN MATERIALS; DESIGN METHOD; ETHNOGRAPHY; INDUSTRIAL PARTNERS; INNOVATION PROJECTS; PARTICIPATORY RESEARCH; SENSEMAKING; SHARED UNDERSTANDING; STAKEHOLDER INVOLVEMENT; WORKSHOP FACILITATION;

INFORMATION SCIENCE;

CYBERNETICS;

EID: 84867519031     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (32)

1. Anderson, R.J. "Representations and Requirements: The Value of Ethnography in System Design". Human-Computer Interaction, Vol. 9, Lawrence Erlbaum Associates (1994), pp. 151-82.
2. Binder, T., Buur, J. and Brandt, E. "Staging Events of Collaborative design and learning in product development". In Proceedings of the 5th International Conference on Concurrent Engineering (1998), pp. 369-78.
3. Blazevic. V. and Lievens. A. "Managing innovation through customer coproduced knowledge in electronic services: an exploratory study". Journal of the Academic Marketing Science, Vol. 36, Springer (2008), pp. 138-51.
4. Bogers, M, Afuah, A. and Bastian, B. "Users as innovators: a review, critique and future research directions". Journal of Management, Vol. 36, No. 4, (2010), pp. 857-75.
5. Buur, J. and Matthews, B. "Participatory Innovation". Internationa) Journal of Innovation Management, Vol. 12, No. 3, Imperial College Press (2008), pp. 255-73.
6. Buur, J. "Participatory Innovation". Presentation at Syddansk Vækstforum (2008).
7. Buur, J. and Larsen, H. "The quality of conversations in participatory innovation". CoDesign, Vol. 6, No. 3, Taylor & Francis (2010), pp. 121-38.
8. Clark, B. Design as Sociopolitical Navigation. PhD Thesis, University of Southern Denmark, 2007.
9. Crabtree, A., Rodden, T., Tolmie, P. and Button, G. "Ethnography considered harmful". Computer Human Interaction (CHI) 2009, ACM Press (2009), pp. 879-88.
10. Gaver, W., Boucher, A., Pennington, S., and Walker, B. "Cultural Probes and the value of uncertainty". Interactions, Vol. XI.5, (2004), pp. 53-56.
11. Ehn, P. "Participation in Design Things". In Proceedings of the Participatory Design Conference, ACM Press (2008), pp. 92-101)
12. Heath, C. and Luff, P. "Collaborative activity and technological design: task coordination in London Underground control rooms". In L. Bannon, M. Robinson and K. Schmidt (Eds.) Proceedings of the 2nd European Conf. of Computer-Supported Cooperative Work, (1991), pp. 65-80.
13. Hughes, J.A., Randall, D. and Shapiro, D. "Faltering from ethnography to design". In Proceedings of Computer Supported Cooperative Work (CSCW), ACM Press (1992), pp. 115-22.
14. Hutchins, E. and Klausen, T. "Distributed cognition in an airline cockpit". In Y. Engestrom and D. Middleton (Eds.) Cognition and Communication at Work, Cambridge University Press (1996), NY, pp. 15-34.
15. Hutchinson, H., Mackay, W., Westerlund, B., Bederson, B.B., Druin, A., Plaisant, C, Beaudouin-Lafon, M., Conversy, S., Evans, H., Hansen, H., Roussel, N., Eiderback, B., Lindquist, S. and Sundblad, Y. "Technology probes: inspiring design for and with families". Computer Human Interaction (CHI) 2003, Vol. 5, No. 1, ACM Press (2003), pp. 17-24.
16. Kensing, F. and Blomberg, J. "Participatory Design: Issues and Concerns". Computer Supported Cooperative Work, Vol. 7, Kluwer Academic (1998), pp. 167-85.
17. Kleinsmann, M. and Valkenburg, R. "Barriers and enablers for creating shared understanding in codesign projects". Design Studies, Vol. 29, Elsevier (2008), pp. 369-386.
18. Le Dantec, C.A. "Situating design as social creation and cultural cognition". CoDesign, Vol. 6, No. 4, Taylor & Francis (2010), pp. 207-44.
19. Leonard, D. and Rayport, J. "Spark innovation through empathic design". Harvard Business Review, Vol. 75, No. 6 (1997), 102-13.
20. Mogensen, P. "Towards a provotyping approach in systems development". Scandinavian Journal of Information Systems, Vol. 4, (1992), pp. 31-53.
21. Norman, D. The Design of Everyday Things, Basic Books, New York, 2002.
22. Prahalad, C.K. and Ramaswamy, V. "Co-creation experiences: the next practice in value creation". Journal of Interactive Marketing, Vol. 18, No. 3, Elsevier (2004), pp. 5-14.
23. Salvador, T., Bell, G. and Anderson, K. "Design Ethnography". Design Management Journal, Vol. 10, No. 4, Wiley (1999), pp. 35-41.
24. Sanders, E. B.-N. and Stappers, P.J. "Co-Creation and the new landscape of design". Co-Design, Vol. 4, No. 1, Taylor & Francis (2008), fip. 5-18.
25. Sanders, E. B.-N., Brandt, E. and Binder, T. "A Framework for organizing the tools and techniques of participatory design". In Proceedings of the Participatory Design Conference. ACM Press (2010), pp. 195-8.
26. Sitorus, L. and Buur, J. "Tangible user interfaces for configuration practices". In Proceedings of the 1st Int. Conference on Tangible and Embedded Interaction, (2007), pp. 223-30.
27. Song, M. and Thieme, J. "The Role of Suppliers in Market Intelligence Gathering for Radical and Incremental Innovation". Jourmil of Product Innovation Management, Vol 26, Wiley-Blackwell (2009), pp. 43-57.
28. Suchman, LA. Plans and Situated Actions: The Problem of Human-Machine Communication. Cambridge University Press, NY, 1987.
29. Suchman, L. and Trigg, R.H. "Understanding practice: video as a medium for reflection and design". In J. Greenbaum and M. Kyng (eds.) Design at Work: Cooperative Design of Computer Systems, Lawrence Erlbaum Associates, Hillsdale, NJ, 1991, pp. 65-89.
30. Trigg. R.H. and Anderson, S. "Introduction". Human-Computer Interaction, Vol. I, No. 3, Lawrence Erlbaum Associates (1996), pp. 181-6.
31. Von Hippel, E. Democratizing Innovation. MIT Press, Cambridge, MA, USA, 2005.
32. Ylirisku, S. and Buur, J. Designing with Video. Focusing the user-centred design process. Springer, 2007.