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Volumn 1, Issue 3, 2010, Pages 245-256

Embracing broadscale applications of biometric technologies in hospitality and tourism: Is the business ready?

Author keywords

Biometrics; Customer service management; Hotel and catering industry

Indexed keywords


EID: 84867284930     PISSN: 17579880     EISSN: 17579899     Source Type: Journal    
DOI: 10.1108/17579881011078377     Document Type: Review
Times cited : (11)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.