Decision making on power customer satisfaction and enterprise profitability analysis using the Analytic Hierarchy Process

International Journal of Production Research

Volumn 50, Issue 17, 2012, Pages 4793-4805

  Medjoudj, R ^a   Laifa, A ^b   Aissani, D ^a  

^a UNIVERSITY OF BEJAIA   (Algeria)

^b Soperie   (Algeria)

Author keywords

AHP method; customer satisfaction; economic criteria; electrical energy system

Indexed keywords

AHP METHOD; COST BENEFIT ANALYSIS METHODS; ECONOMIC CRITERIA; ELECTRICAL ENERGY SYSTEMS; ELECTRICITY CONSUMERS; LEVEL OF SATISFACTION; NEW PROJECTS; NOVEL STRATEGIES; POWER USERS; PROFITABILITY ANALYSIS; RELIABILITY CRITERION; RELIABILITY INDEX; TRANSPARENT PROCESS;

ANALYTIC HIERARCHY PROCESS; COST BENEFIT ANALYSIS; CUSTOMER SATISFACTION; FORESTRY; HIERARCHICAL SYSTEMS; INDUSTRY; INVESTMENTS; MANAGERS; PROFITABILITY; RELIABILITY ANALYSIS; SURVEYS;

ECONOMIC ANALYSIS;

EID: 84865679774     PISSN: 00207543     EISSN: 1366588X     Source Type: Journal    
DOI: 10.1080/00207543.2012.660794     Document Type: Article

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