Conversation Analysis in Dialogue With Stocks of Interactional Knowledge: Facework and Appraisal Interviews

Journal of Business Communication

Volumn 49, Issue 4, 2012, Pages 283-311

  Clifton, Jonathan ^a  

^a NONE   (France)

Author keywords

appraisal interviews; conversation analysis; facework; membership categorization analysis; stocks of interactional knowledge

Indexed keywords

EID: 84865451346     PISSN: 00219436     EISSN: 15524582     Source Type: Journal    
DOI: 10.1177/0021943612436974     Document Type: Article

References (60)

1. Arundale R.An alternative model and ideology of communication for an alternative to politeness theory.Pragmatics. 1999;9:119-153.
2. Arundale R.The handbook of language and social interaction. Fitch K.Sanders R., ed. Mahwah, NJ: Lawrence Erlbaum; 2005:41-66.
3. Arundale R.Face as relational and interactional: A communication framework for research on face, facework and politeness.Journal of Politeness Research. 2006;2:193-217.
4. Asmuß B.Performance appraisal interviews: Preference organization in assessment sequences.Journal of Business Communication. 2008;45:408-429.
5. Bargiela-Chiappini F.Face and politeness: New (insights) for old (concepts).Journal of Pragmatics. 2003;35:1453-1469.
6. Beach W.Transitional regularities for 'casual' "okay" usages.Journal of Pragmatics. 1993;19:325-352.
7. Bilmes J.The concept of preference in conversation analysis.Language in Society. 1988;17:161-181.
8. Brown P.,Levinson S.Politeness: Some universals in language usage. Cambridge, England: Cambridge University Press; 1987:.
9. Brown S.,Hamblin H.,Mitchell D.Managing people. Media booklet. Maidenhead, England: The Open University Press; 1988:.
10. Buttny R.Therapeutic humor in retelling the clients' tellings.Text. 2001;21:303-327.
11. Cameron D.Good to talk. Living and working in a communication culture. London, England: SAGE; 2000:.
12. Chevalier F.The facework of unfinished turns in French conversation.Discourse Studies. 2009;11:267-284.
13. Clifton J.A conversation analytical approach to business communication: The case of leadership.Journal of Business Communication. 2006;43:202-219.
14. Clifton J.Beyond taxonomies of influence: "Doing" influence and making decisions in management team meetings.Journal of Business Communication. 2009;46:57-79.
15. Clifton J.Does popular management literature lead managers up the linguistic garden path? A comparison of popular prescriptive "how-to" management texts and a descriptive analysis of workplace interaction.Hermes-Journal of Language and Communication Studies. 2010;44:12-27.
16. Davidson J.Structures of social action: Studies in conversation analysis. Atkinson J.M.Heritage J., ed. Cambridge, England: Cambridge University Press; 1984:102-128.
17. Díaz F.,Antaki C.,Collins A.Using completion to formulate a statement collectively.Journal of Pragmatics. 1996;26:525-542.
18. Fairhurst G.,Green S.,Snavely B.Face support in controlling poor performance.Human Communication Research. 1984;11:272-295.
19. FerenčíkM. (2005). Organisation of repair in talk-in-interaction and politeness. In Theory and practice in English studies 3. Proceedings from the Eighth Conference of British, American and Canadian studies. Brno, Czech Republic: Masarykova Univerzita. Retrieved from http://www.phil.muni.cz/plonedata/wkaa/Offprints%20THEPES%203/TPES%203%20%28069-078%29%20Ferencik.pdf.
20. Ferenčík M.Exercising politeness: Membership categorization in a radio phone-in program.Pragmatics. 2007;17:351-370.
21. Fletcher C.Performance appraisals and management: The developing research agenda.Journal of Occupational and Organizational Psychology. 2001;74:473-487.
22. Garfinkel H.,Sacks H.Theoretical sociology. McKinney J.Tiryakian E., ed. New York, NY: Appleton-Century, Crofts; 1970:338-366.
23. Gioia D.,Donnellon A.,Sims H.Communication and cognition in appraisal. A tale of two paradigms.Organization Studies. 1989;10:503-530.
24. Goffman E.Interaction ritual. Essays on face-to-face behavior. New York, NY: Doubleday Anchor; 1967:.
25. Goffman E.Forms of talk. Oxford, England: Basil Blackwell; 1981:.
26. Gordon M.,Stewart L.Conversing about performance. Discursive resources for the appraisal interview.Management Communication Quarterly. 2009;22:473-501.
27. Grote D.The performance appraisal. Question and answer book. A survival guide for managers. New York, NY: AMACOM Books; 2002:.
28. Heath C.The contextualization of language. Auer P.DiLuzio A., ed. Amsterdam, Netherlands: Benjamins; 1992:101-128.
29. Heritage J.Garfinkel and ethnomethodology. Cambridge, England: Polity Press; 1984:.
30. Hester S.,Eglin P.Culture in action: Studies in membership categorization analysis. Hester S.Eglin P., ed. Washington, DC: University Press of America; 1997:1-24.
31. Huisman M.Decision-making in meetings as talk-in-interaction.International Studies of Management & Organization. 2001;31 (3): 69-90.
32. Hutchby I.,Wooffitt R.Conversation analysis. 2008). Conversation analysis (2nd ed.). Cambridge, England: Polity Press.Cambridge, England: Polity Press; 2008:.
33. Ivey A.,Ivey M.,Simek-Downing L.Counseling and psychotherapy: Integrating skill, theory, and practice. 1987). Counseling and psychotherapy: Integrating skill, theory, and practice (2nd ed.). Englewood Cliffs, NJ: Prentice Hall.Englewood Cliffs, NJ: Prentice Hall; 1987:.
34. Jefferson G.Everyday language: Studies in ethnomethodology. Psathas G., ed. New York, NY: Irvington; 1979:79-96.
35. Jefferson G.,Sacks H.,Schegloff E.Talk and social organization. Button G.Lee J., ed. Clevedon, England: Multilingual Matters; 1987:152-205.
36. Jones D.,Stubbe M.Communication and the reflective practitioner: A shared perspective from sociolinguistics and organizational communication.International Journal of Applied Linguistics. 2004;14:185-211.
37. Kangasharju H.,Nikko T.Emotions in organizations: Joint laughter in workplace meetings.Journal of Business Communication. 2009;46:100-119.
38. Kikoski J.Effective communication in the appraisal interview: Face-to-face communication for public managers in the culturally diverse workplace.Public Personnel Management. 1998;27:491-513.
39. Kikoski J.,Litterer J.Effective communication in the appraisal interview.Public Personnel Management. 1983;12:33-42.
40. Kirkpatrick D.Improving employee performance through appraisal and coaching. 2006). Improving employee performance through appraisal and coaching (2nd ed.). New York, NY: AMACOM Books.New York, NY: AMACOM Books; 2006:.
41. Lerner G.Finding "face" in the preference structures of talk-in-interaction.Social Psychology Quarterly. 1996;59:303-321.
42. Levinson S.Pragmatics. Cambridge, England: Cambridge University Press; 1983:.
43. Levy P.,Williams J.The social context of performance appraisal: A review and framework for the future.Journal of Management. 2004;30:881-905.
44. Linell P.,Bredmar M.Reconstructing topical sensitivity: Aspects of face-work in talk between midwives and expectant mothers.Research on Language and Social Interaction. 1996;29:347-379.
45. McGee Wanguri D.A review, an integration, and a critique of cross-disciplinary research on performance appraisals, evaluations and feedback: 1980-1990.Journal of Business Communication. 1995;32:267-293.
46. Peräkylä A.,Vehviläinen S.Conversation analysis and the professional stocks of interactional knowledge.Discourse & Society. 2003;14:727-750.
47. Pomerantz A.Studies in the organization of conversational interaction. Schenkein J.N., ed. New York, NY: Academic Press; 1978:79-112.
48. Pomerantz A.Structures of social action: Studies in conversation analysis. Atkinson J.Heritage J., ed. Cambridge, England: Cambridge University Press; 1984:57-101.
49. Psathas G.Conversation analysis: The study of talk-in-interaction. Thousand Oaks, CA: SAGE; 1995:.
50. Sacks H.Structures of social action: Studies in conversation analysis. Atkinson J.M.Heritage J., ed. Cambridge, England: Cambridge University Press; 1984:2-27.
51. Sacks H.Directions in sociolinguistics: The ethnography of communication. Gumperz J.J.Hymes D., ed. Oxford, England: Basil Blackwell; 1986:325-345.
52. Sacks H.Talk and social organization. Button G.Lee J., ed. Clevedon, England: Multilingual Matters; 1987:54-69.
53. Sacks H.Schegloff Emanuel A.Lectures on conversation. Jefferson Gail, ed. Oxford, England: Basil Blackwell; 1992:.
54. Sacks H.,Schegloff E.,Jefferson G.A simplest systematics for the organization of turn taking for conversation.Language. 1974;50:696-735.
55. Schegloff E.Preliminaries to preliminaries: "Can I ask you a question?".Sociological Inquiry. 1980;50:104-152.
56. Schegloff E.Erving Goffman: Exploring the interaction order. Drew P.Wootton A., ed. Cambridge, England: Polity Press; 1988:89-135.
57. Schegloff E.,Jefferson G.,Sacks H.The preference for self-correction in the organization of repair in conversation.Language. 1977;53:361-382.
58. Schegloff E.,Sacks H.Opening up closings.Semiotica. 1973;8:289-327.
59. ten Have P.Doing conversation analysis: A practical guide. London, England: SAGE; 1999:.
60. ten Have P.How to analyse talk in institutional settings: A casebook of methods. McHoul A.Rapley M., ed. London, England: Continuum; 2001:3-11.