Trade-off between context and objectivity in an analytic approach to the evaluation of in-vehicle interfaces

IET Intelligent Transport Systems

Volumn 6, Issue 3, 2012, Pages 243-258

  Harvey, C ^a   Stanton, N A ^a  

^a UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ANALYTIC APPROACH; ANALYTIC EVALUATION; CONTEXT OF USE; DRIVING ENVIRONMENT; DUAL-TASKS; HEURISTIC ANALYSIS; HIERARCHICAL TASK ANALYSIS; HUMAN ERRORS; IN-VEHICLE; IN-VEHICLE INFORMATION SYSTEM; LAYOUT ANALYSIS; LOW DEMAND; MULTI-MODAL; REMOTE CONTROLLERS;

AUTOMOBILE DRIVERS; CRITICAL PATH ANALYSIS; JOB ANALYSIS; PRODUCT DEVELOPMENT;

HEURISTIC METHODS;

EID: 84865217290     PISSN: 1751956X     EISSN: None     Source Type: Journal    
DOI: 10.1049/iet-its.2011.0120     Document Type: Article

References (66)

1. Fastrez, P., and Haué, J.-B.: ' Editorial: designing and evaluating driver support systems with the user in mind ', Int. J. Hum.-Comput. Stud., 2008, 66, (3), p. 125-131 1071-5819
2. Hedlund, J., Simpson, H., and Mayhew, D.: ' International conference on distracted driving: summary of proceedings and recommendations ', (The Traffic Injury Research Foundation and The Canadian Automobile Association, 2006)
3. Young, K.L., Regan, M.A., and Lee, J.D.: ' Factors moderating the impact of distraction on driving performance and safety ', Regan, M.A., Lee, J.D., Young, K.L., Driver distraction: theory, effects and mitigation, 1st (CRC Press, 2009), p. 335-351
4. Gu Ji, Y., and Jin, B.S.: ' Development of the conceptual prototype for haptic interface on the telematics system ', Int. J. Hum.-Comput. Interact., 2010, 16, (1), p. 22-52 1044-7318
5. Krems, J.F.: ' Editorial: selected papers from the 2nd European conference on human centred design for intelligent transport systems ', IET Intell. Trans. Syst., 2011, 5, (2), p. 101-102
6. Mitsopoulos-Rubens, E., Trotter, M.J., and Lenné, M.G.: ' Usability evaluation as part of iterative design of an in-vehicle information system ', IET Intell. Trans. Syst., 2011, 5, (2), p. 112-119
7. Pickering, C.A., Burnham, K.J., and Richardson, M.J.: ' A review of automotive human machine interface technologies and techniques to reduce driver distraction ', Proc. Second IET Int. Conf. on System Safety, London, October, 22-24, 2007, p. 223-228
8. Pereira, M., Hamama, H., Dapzol, N., Bruyas, M.P., and Simões, A.: ' Simultaneous interaction with in-vehicle systems while turning left: comparison among three groups of drivers ', IET Intell. Trans. Syst., 2009, 3, (4), p. 369-378
9. Miller, R.B.: ' Human ease of use criteria and their tradeoffs ', (IBM Corporation, 1971)
10. Dehnig, W., Essig, H., and Maass, S.: ' The adaptation of virtual man-computer interfaces to user requirements in dialogs ', 1st (Springer-Verlag, 1981)
11. Dzida, W., Herda, S., and Itzfeldt, W.D.: ' User-perceived quality of interactive systems ', Proc. Third Int. Conf. on Software Engineering, Atlanta, GA, May, 10-12, 1978, p. 188-195
12. Shackel, B.: ' Ergonomics in design for usability ', Proc. Second Conf. of The British Computer Society Human Computer Special Interest Group, York, September, 23-26, 1986, p. 44-64
13. Norman, D.A.: ' Design principles for human computer interfaces ', Proc. SIGCHI Conf. on Human Factors in Computing Systems, Boston, MA, December, 12-15, 1983, p. 1-10
14. Nielsen, J.: ' Usability engineering ', 1st (Academic Press, 1993)
15. Shneiderman, B.: ' Designing the user interface: strategies for effective human-computer interaction ', 2nd (Addison-Wesley, 1992)
16. Bevan, N.: ' International standards for HCI and usability ', Int. J. Hum.-Comput. Stud., 2001, 55, (4), p. 532-552 1071-5819
17. ISO 9241: 'Ergonomic requirements for office work with visual display terminals (VDTs) - part 11: guidance on usability', 1998
18. Harvey, C., Stanton, N.A., Pickering, C.A., McDonald, M., and Zheng, P.: ' A usability evaluation toolkit for in-vehicle information systems (IVISs) ', Appl. Ergon., 2011, 42, (4), p. 563-574 0003-6870
19. Gray, W.D., and Salzman, M.C.: ' Damaged merchandise? A review of experiments that compare usability evaluation methods ', Hum.-Comput. Interact., 1998, 13, (3), p. 203-261 0737-0024
20. Greenberg, S., and Buxton, B.: ' Usability evaluation considered harmful (some of the time) ', Proc. CHI 2008 Conf. on Human Factors in Computing Systems, Florence, April, 5-10, 2008
21. Broström, R., Bengtsson, P., and Axelsson, J.: ' Correlation between safety assessments in the driver-car interaction design process ', Appl. Ergon., 2011, 42, (4), p. 575-582 0003-6870
22. Stanton, N.A., and Young, M.S.: ' A guide to methodology in ergonomics: designing for human use ', 1st (Taylor and Francis, 1999)
23. Kirwan, B., and Ainsworth, L.K.: ' A guide to task analysis ', 1st (Taylor and Francis, 1992)
24. Stanton, N.A., Salmon, P.M., Walker, G.H., Baber, C., and Jenkins, D.P.: ' Human factors methods: a practical guide for engineering and design ', 1st (Ashgate, 2005)
25. Stanton, N.A.: ' Hierarchical task analysis: developments, applications, and extensions ', Appl. Ergon., 2006, 37, (1), p. 55-79 0003-6870
26. Baber, C., and Mellor, B.: ' Using critical path analysis to model multimodal human-computer interaction ', Int. J. Hum.-Comput. Stud., 2001, 54, (4), p. 613-636 1071-5819
27. Wickens, C.D.: ' Processing resources and attention ', Damos, D.L., Multiple-task performance, 1st (Taylor and Francis, 1991), p. 3-34
28. Harrison, A.: ' A survival guide to critical path analysis ', 1st (Butterworth-Heinemann, 1997)
29. Green, P.: ' The 15-second rule for driver information systems ', Proc. ITS America Ninth Annual Meeting, Washington, DC, April, 9, 1999, p. 1-9
30. Nowakowski, C., Utsui, Y., and Green, P.: ' Navigation system destination entry: the effects of driver workload and input devices, and implications for SAE recommended practice ', (University of Michigan Transportation Research Institute (UMTRI), 2000)
31. Baber, C., and Stanton, N.A.: ' Human error identification techniques applied to public technology: predictions compared with observed use ', Appl. Ergon., 1996, 27, (2), p. 119-131 0003-6870
32. Lyons, M.: ' Towards a framework to select techniques for error prediction: supporting novice users in the healthcare sector ', Appl. Ergon., 2009, 40, (3), p. 379-395 0003-6870
33. Nowakowski, C., and Green, P.: ' Prediction of menu selection times parked and while driving using the SAE J2365 method ', (University of Michigan Transportation Research Institute (UMTRI), 2001)
34. SAE J2365 (proposed draft): 'Calculation of the time to complete in-vehicle navigation and route guidance tasks', 2002
35. Stevens, A., Board, A., Allen, P., and Quimby, A.: ' A safety checklist for the assessment of in-vehicle information systems: a user's manual ', (Transport Research Laboratory, 1999)
36. Wilson, C.E.: ' Triangulation: the explicit use of multiple methods, measures, and approaches for determining core issues in product development ', Interactions, 2006, 13, (6), p. 46-63 1072-5520
37. Stanton, N.A., and Baber, C.: ' Modelling of human alarm handling response times: a case study of the Ladbroke Grove rail accident in the UK ', Ergonomics, 2008, 51, (4), p. 423-440
38. Olson, J.S., and Moran, T.P.: ' Mapping the method muddle: guidance in using methods for user interface design ', Rudisill, M., Lewis, C., Polson, P.G., MacKay, T.D., Human-computer interface designs: success stories, emerging methods, and real world context, (Kaufmann, 1996), p. 269-300
39. Wickens, C.D.: ' Multiple resources and performance prediction ', Theor. Issues Ergon. Sci., 2002, 3, (2), p. 159-177
40. Baber, C.: ' Critical path analysis for multimodal activity ', Stanton, N., Hedge, A., Brookhuis, K., Salas, E., Hendrick, H., Handbook of human factors and ergonomics methods, 1st (CRC Press, 2005), p. 40-1-40-8
41. Card, S.K., Moran, T.P., and Newell, A.: ' The psychology of human-computer interaction ', 1st (Lawrence Erlbaum, 1983)
42. Ackerman, P.L., and Cianciolo, A.T.: ' Psychomotor abilities via touch-panel testing: measurement innovations, construct, and criterion validity ', Hum. Perform., 1999, 12, (3-4), p. 231-273 0895-9285
43. Card, S.K., English, W.K., and Burr, B.J.: ' Evaluation of mouse, rate-controlled isometric joystick, step keys, and text keys for text selection on a CRT ', Ergonomics, 1978, 21, (8), p. 601-613
44. Olson, J.R., and Olson, G.M.: ' The growth of cognitive modeling in human-computer interaction since GOMS ', Hum.-Comput. Interact., 1990, 5, (2), p. 221-265 0737-0024
45. Rogers, W.A., Fisk, A.D., McLaughlin, A.C., and Pak, R.: ' Touch a screen or turn a knob: choosing the best device for the job ', Hum. Factors, 2005, 47, (2), p. 271-288 0018-7208
46. Alliance of Automobile Manufacturers: ' Statement of principles, criteria and verification procedures on driver interactions with advanced in-vehicle information and communication systems ', (AAM, 2006)
47. Bhise, V.D., Dowd, J.D., and Smid, E.: ' A comprehensive HMI evaluation process for automotive cockpit design ', Proc. SAE World Congress, Detroit, MI, March, 3-6, 2003, p. 61-70
48. ' Commission recommendation of 26/V/2008 on safe and efficient in-vehicle information and communication systems: update of the European statement of principles on human-machine interface ', (Commission of the European Communities, 2008)
49. ' Guideline for in-vehicle display systems, version 3.0 ', (JAMA, 2004)
50. Nielsen, J.: ' Ten usability heuristics ', [cited 2009 20.03.09], available at http://www.useit.com/papers/heuristic/heuristic-list.html, 2005
51. Mendoza, P.A., Angelelli, A., and Lindgren, A.: ' Ecological interface design inspired human machine interface for advanced driver assistance systems ', IET Intell. Trans. Syst., 2011, 5, (1), p. 53-39
52. Stanton, N.A., and Young, M.S.: ' Is utility in the mind of the beholder? A study of ergonomics methods ', Appl. Ergon., 1998, 29, (1), p. 41-54 0003-6870
53. Hancock, P.A., and Szalma, J.L.: ' On the relevance of qualitative methods for ergonomics ', Theor. Issues Ergon. Sci., 2004, 5, (6), p. 499-506
54. Mackay, W.E.: ' The interactive thread: exploring methods for multi-disciplinary design ', Proc. Fifth Conf. on Designing Interactive Systems: Processes, Practices, Methods, and Techniques, Cambridge, MA, August, 1-4, 2004, p. 103-112
55. Stanton, N.A., and Stevenage, S.V.: ' Learning to predict human error: issues of acceptability, reliability and validity ', Ergonomics, 1998, 41, (11), p. 1737-1756
56. Blandford, A., and Rugg, G.: ' A case study on integrating contextual information with analyltical usability evaluation ', Int. J. Hum.-Comput. Stud., 2002, 57, (1), p. 75-99 1071-5819
57. Bevan, N., and Macleod, M.: ' Usability measurement in context ', Behav. Inf. Technol., 1994, 13, (1), p. 1994 0144-929X
58. Burns, P.C., Trbovich, P.L., Harbluk, J.L., and McCurdie, T.: ' Evaluating one screen/one control multifunction devices in vehicles ', Proc. 19th Int. Technical Conf. on the Enhanced Safety of Vehicles, Washington, DC, June, 6-9, 2005, p. 1-9
59. Butters, L.M., and Dixon, R.T.: ' Ergonomics in consumer product evaluation: an evolving process ', Appl. Ergon., 1998, 29, (1), p. 55-58 0003-6870
60. Cherri, C., Nodari, E., and Toffetti, A.: ' Review of existing tools and methods: AIDE deliverable 2.1.1 ', (Volvo Technology Corporation (VTEC), 2004)
61. Jeffries, R., Miller, J.R., Wharton, C., and Uyeda, K.M.: ' User interface evaluation in the real world: a comparison of four techniques ', Proc. CHI 1991 Conf. on Human Factors in Computing Systems, Pittsburgh, PA, May, 15-20, 1999, p. 119-124
62. Nielsen, J.: ' Finding usability problems through heuristic evaluation ', Proc. CHI 1992 Conf. on Human Factors in Computing Systems, Monterey, CA, May, 3-7, 1992, p. 373-380
63. Nielsen, J., and Phillips, V.L.: ' Estimating the relative usability of two interfaces: heuristic, formal, and empirical methods compared ', Proc. CHI 1993 Conf. on Human Factors in Computing Systems, Amsterdam, April, 24-29, 1993, p. 214-221
64. Nielsen, J.: ' Logic versus usage: the case for activity-centered design ', Interactions, 2006, 13, (6), p. 45 1072-5520
65. Mourant, R.R., Herman, M., and Moussa-Hamouda, E.: ' Direct looks and control location in automobiles ', Human Factors, 22, p. 417-425
66. Wierwille, W.W.: ' Visual and manual demands in car controls and displays ', p. 299-313, in Peacock, B., Karwowski, B. (Eds.): Automotive ergonomics, (Taylor and Francis, London, 1993)