Enhancing field-service delivery: The role of information

Journal of Quality in Maintenance Engineering

Volumn 18, Issue 2, 2012, Pages 125-140

  Knezevic, Jezdimir ^a   Lehtonen, Olli ^a   Ala Risku, Timo ^a   Holmström, Jan ^a  

^a AALTO UNIVERSITY   (Finland)

Author keywords

Equipment information; Field service; Information management; Service call preparations; Service call success ratio; Service calls; Service improvements; Service operations

Indexed keywords

EQUIPMENT INFORMATION; FIELD SERVICES; SERVICE CALL PREPARATIONS; SERVICE CALLS; SERVICE IMPROVEMENT; SERVICE OPERATIONS; SUCCESS RATIO;

INDUSTRY; INFORMATION MANAGEMENT; MANUFACTURE; RESEARCH;

EQUIPMENT;

EID: 84864871342     PISSN: 13552511     EISSN: None     Source Type: Journal    
DOI: 10.1108/13552511211244175     Document Type: Article

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