메뉴 건너뛰기




Volumn 15, Issue 3, 2012, Pages 225-233

Patient satisfaction in out-of-hospital emergency care. Development of a standard questionnaire;Patientenzufriedenheit in der präklinischen notfallmedizin: Entwicklung eines standardisierten fragebogens

Author keywords

Patient satisfaction; Pre hospital emergency medicine; Quality categories; Questionnaire; Satisfaction rates

Indexed keywords

ARTICLE; EMERGENCY CARE; EMERGENCY HEALTH SERVICE; HEALTH CARE QUALITY; HOSPITAL CARE; INTERVIEW; PATIENT SATISFACTION; PSYCHOMETRY; QUESTIONNAIRE; SOCIAL SUPPORT;

EID: 84864867556     PISSN: 14346222     EISSN: 14360578     Source Type: Journal    
DOI: 10.1007/s10049-011-1466-4     Document Type: Article
Times cited : (6)

References (23)
  • 1
    • 34447310833 scopus 로고    scopus 로고
    • Postal survey methodology to assess patient satisfaction in a suburban emergency medical services system: An observational study
    • Bernard AW, Lindsell CJ, Handel DA et al (2007) Postal survey methodology to assess patient satisfaction in a suburban emergency medical services system: an observational study. BMC Emerg Med 15:7-5
    • (2007) BMC Emerg Med , vol.15 , pp. 7-5
    • Bernard, A.W.1    Lindsell, C.J.2    Handel, D.A.3
  • 2
    • 67650621317 scopus 로고    scopus 로고
    • Measuring patients's experiences and outcomes
    • Black N, Jenkinson C (2009) Measuring patients's experiences and outcomes. BMJ 339:b2495
    • (2009) BMJ , vol.339
    • Black, N.1    Jenkinson, C.2
  • 3
    • 65349179579 scopus 로고    scopus 로고
    • How does satisfaction with the health care system relate to patient experience?
    • o J, online 11/02/2010
    • Bleich SN, Özaltin E, Murray CK (o J) How does satisfaction with the health care system relate to patient experience? Bulletin of the World Health Organization 2009;87:271-278. http://www.innovations-report.de/html/berichte/ studien/bericht-88741.html (online 11/02/2010)
    • (2009) Bulletin of the World Health Organization , vol.87 , pp. 271-278
    • Bleich, S.N.1    Özaltin, E.2    Murray, C.K.3
  • 5
    • 41049096164 scopus 로고    scopus 로고
    • Ermittlung der Patientenzufriedenheit im Krankenhaus. Critical-incident-Technik oder standardisierter Fragebogen?
    • Eckhardt-Abdulla R, Bock M, Bauer M (2008) Ermittlung der Patientenzufriedenheit im Krankenhaus. Critical-incident-Technik oder standardisierter Fragebogen? Anästhesist 57:275-283
    • (2008) Anästhesist , vol.57 , pp. 275-283
    • Eckhardt-Abdulla, R.1    Bock, M.2    Bauer, M.3
  • 6
    • 43249092943 scopus 로고    scopus 로고
    • Quality management and benchmarking in emergency medicine
    • Francis RC, Spies CD (2008) Quality management and benchmarking in emergency medicine. Curr Opin Anaesthesiol 21:233-239
    • (2008) Curr Opin Anaesthesiol , vol.21 , pp. 233-239
    • Francis, R.C.1    Spies, C.D.2
  • 7
    • 34249021069 scopus 로고    scopus 로고
    • Literature review: Considerations in undertaking focus group research with culturally and linguistically diverse groups
    • Halcomb EJ et al (2007) Literature review: considerations in undertaking focus group research with culturally and linguistically diverse groups. J Clin Nurs 16(6):S1000-1011
    • (2007) J Clin Nurs , vol.16 , Issue.6
    • Halcomb, E.J.1
  • 8
    • 0442325408 scopus 로고    scopus 로고
    • Improving anaesthestists' communication skills
    • Harms C, Young JR, Amlser F et al (2004) Improving anaesthestists' communication skills. Anaesthesia 59:166-172
    • (2004) Anaesthesia , vol.59 , pp. 166-172
    • Harms, C.1    Young, J.R.2    Amlser, F.3
  • 10
    • 38449094927 scopus 로고    scopus 로고
    • Patient-centred outcomes in clinical research: Does it really matter?
    • DOI 10.1093/bja/aem351
    • Heidegger T, Nuebling M, Saal D, Kreienbühl G (2008) Patient-centred outcomes in clinical research: does it really matter? Br J Anaesth 100:1-3 (Pubitemid 351773428)
    • (2008) British Journal of Anaesthesia , vol.100 , Issue.1 , pp. 1-3
    • Heidegger, T.1    Nuebling, M.2    Saal, D.3    Kreienbuhl, G.4
  • 11
    • 33744549499 scopus 로고    scopus 로고
    • Patient satisfaction with anaesthesia care: What is patient satisfaction, how should it be measured, and what is the evidence for assuring high patient satisfaction?
    • DOI 10.1016/j.bpa.2005.10.010, PII S1521689605000832
    • Heidegger T, Saal D, Nuebling M (2006) Patient satisfaction with anaesthesia care: What is patient satisfaction, how should it be measured, and what is the evidence for assuring high patient satisfaction? Best Practi Res Clin Anaesthesiol 20:331-346 (Pubitemid 43811943)
    • (2006) Best Practice and Research: Clinical Anaesthesiology , vol.20 , Issue.2 , pp. 331-346
    • Heidegger, T.1    Saal, D.2    Nuebling, M.3
  • 13
    • 0036903296 scopus 로고    scopus 로고
    • Patients' experiences and satisfaction with health care: Results of a questionnaire study of specific aspects of care
    • Jenkinson C, Coulter A, Bruster S et al (2002) Patients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care. Qual Saf Health Care 11:335-339 (Pubitemid 35463389)
    • (2002) Quality and Safety in Health Care , vol.11 , Issue.4 , pp. 335-339
    • Jenkinson, C.1    Coulter, A.2    Bruster, S.3    Richards, N.4    Chandola, T.5
  • 14
    • 85120183974 scopus 로고    scopus 로고
    • Customer satisfaction measurement in emergency medical services
    • Kuisma M, Määttä T, Hakala T et al (2004) Customer satisfaction measurement in emergency medical services. Acad Emerg Med 11:214-215
    • (2004) Acad Emerg Med , vol.11 , pp. 214-215
    • Kuisma, M.1    Määttä, T.2    Hakala, T.3
  • 16
    • 0004036315 scopus 로고    scopus 로고
    • ÖNORM EN ISO 9000 o J, ISO 9000:, Österreichisches Normeninstitut, A-1021 Wien
    • ÖNORM EN ISO 9000 (o J) Qualitätsmanagementsysteme, Grundlagen und Begriffe (ISO 9000:2000). Österreichisches Normeninstitut, A-1021 Wien
    • (2000) Qualitätsmanagementsysteme, Grundlagen und Begriffe
  • 17
    • 15844409019 scopus 로고    scopus 로고
    • Methodische Standards für eine migrantensensible Forschung in der Epidemiologie
    • Schenk LNH (2005) Methodische Standards für eine migrantensensible Forschung in der Epidemiologie. Bundesgesundheitsbl, Gesundheitsforsch, Gesundheitsschutz 48(3):S279-286
    • (2005) Bundesgesundheitsbl, Gesundheitsforsch, Gesundheitsschutz , vol.48 , Issue.3
    • Schenk, L.N.H.1
  • 18
    • 44649135596 scopus 로고    scopus 로고
    • The Heidelberg Peri-anaesthetic Questionnaire - Development of a new refined psychometric questionnaire
    • Schiff JH, Fornaschon AS, Frankenhauser S et al (2008) The Heidelberg Peri-anaesthetic Questionnaire - development of a new refined psychometric questionnaire. Anaesthesia 63:1096-1104
    • (2008) Anaesthesia , vol.63 , pp. 1096-1104
    • Schiff, J.H.1    Fornaschon, A.S.2    Frankenhauser, S.3
  • 20
    • 0032867092 scopus 로고    scopus 로고
    • How valid and reliable are patient satisfaction data? An analysis of 195 studies
    • DOI 10.1093/intqhc/11.4.319
    • Sitzia J (1999) How valid and reliable are patient satisfaction data? An analysis of 195 studies. Int J Qual Health Care 11:319-328 (Pubitemid 29395018)
    • (1999) International Journal for Quality in Health Care , vol.11 , Issue.4 , pp. 319-328
    • Sitzia, J.1
  • 22
    • 0021955816 scopus 로고
    • Physician gender and the physician-patient relationship: Recent evidence and relevant questions
    • DOI 10.1016/0277-9536(85)90189-3
    • Weisman CS, Teitelbaum MA (1985) Physician gender and the physician-patient relationship: recent evidence and relevant questions. Social Science and Medicine 20:1119-1127 (Pubitemid 15234818)
    • (1985) Social Science and Medicine , vol.20 , Issue.11 , pp. 1119-1127
    • Weisman, C.S.1    Teitelbaum, M.A.2
  • 23
    • 33748428927 scopus 로고    scopus 로고
    • Epidemiologische Studien in der Migrationsforschung. Ein einleitender Überblick
    • Zeeb HRO (2006) Epidemiologische Studien in der Migrationsforschung. Ein einleitender Überblick. Bundesgesundheitsbl, Gesundheitsforsch, Gesundheitsschutz 49(9):S845-852
    • (2006) Bundesgesundheitsbl, Gesundheitsforsch, Gesundheitsschutz , vol.49 , Issue.9
    • Zeeb, H.R.O.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.