-
1
-
-
34047255183
-
Perceptions of Malaysian corporate customers towards Islamic banking products and services
-
()“”-
-
Ahmad, N. and Haron, S. (2002), “Perceptions of Malaysian corporate customers towards Islamic banking products and services”, International Journal of Islamic Financial Services, Vol. 3 No. 4, pp. 13-29.
-
(2002)
International Journal of Islamic Financial Services
, vol.3
, Issue.4
, pp. 13-29
-
-
Ahmad, N.1
Haron, S.2
-
2
-
-
84986079165
-
Bank selection criteria employed by college students in Bahrain: an empirical analysis
-
()“”-
-
Almossawi, M. (2001), “Bank selection criteria employed by college students in Bahrain: an empirical analysis”, International Journal of Bank Marketing, Vol. 19 No. 3, pp. 115-25.
-
(2001)
International Journal of Bank Marketing
, vol.19
, Issue.3
, pp. 115-125
-
-
Almossawi, M.1
-
3
-
-
0002859376
-
Bank selection and market segmentation
-
()“”-
-
Anderson, W.T. Jr, Cox, E.P. III and Fulcher, D.G. (1976), “Bank selection and market segmentation”, The Journal of Marketing, Vol. 40 No. 1, pp. 40-5.
-
(1976)
The Journal of Marketing
, vol.40
, Issue.1
, pp. 40-45
-
-
Anderson, W.T.J.1
Cox, E.P.I.I.I.2
Fulcher, D.G.3
-
4
-
-
0002788863
-
Encounter satisfaction versus overall satisfaction versus quality
-
()“”-SageThous OaksCA:
-
Bitner, M. and Hubbert, A. (1994), “Encounter satisfaction versus overall satisfaction versus quality”, Service Quality: New Directions in Theory and Practice, Sage, Thousand Oaks, CA, pp. 72-94.
-
(1994)
Service Quality: New Directions in Theory and Practice
, pp. 72-94
-
-
Bitner, M.1
Hubbert, A.2
-
5
-
-
53349143576
-
Conventional versus Islamic finance: student knowledge and perception in the United Arab Emirates
-
()“”-
-
Bley, J. and Kuehn, K. (2004), “Conventional versus Islamic finance: student knowledge and perception in the United Arab Emirates”, International Journal of Islamic Financial Services, Vol. 5 No. 4, pp. 17-30.
-
(2004)
International Journal of Islamic Financial Services
, vol.5
, Issue.4
, pp. 17-30
-
-
Bley, J.1
Kuehn, K.2
-
6
-
-
37449026190
-
Bank wars: episode 2. The branches strike back
-
()“”-
-
Driscoll, J. (1999), “Bank wars: episode 2. The branches strike back”, International Journal of Bank Marketing, Vol. 31 No. 12, pp. 22-30.
-
(1999)
International Journal of Bank Marketing
, vol.31
, Issue.12
, pp. 22-30
-
-
Driscoll, J.1
-
7
-
-
34047252719
-
Why do Malaysian customers patronise Islamic banks?
-
()“”-
-
Dusuki, A. and Abdullah, N. (2007), “Why do Malaysian customers patronise Islamic banks?”, International Journal of Bank Marketing, Vol. 25 No. 3, pp. 142-60.
-
(2007)
International Journal of Bank Marketing
, vol.25
, Issue.3
, pp. 142-160
-
-
Dusuki, A.1
Abdullah, N.2
-
9
-
-
17544367676
-
Attitudes, behaviour and patronage factors of bank customers towards Islamic banks
-
()“”p.
-
Erol, C. and El-Bdour, R. (1989), “Attitudes, behaviour and patronage factors of bank customers towards Islamic banks”, International Journal of Bank Marketing, Vol. 7 No. 6, p. 31.
-
(1989)
International Journal of Bank Marketing
, vol.7
, Issue.6
, pp. 31
-
-
Erol, C.1
El-Bdour, R.2
-
10
-
-
17544380553
-
Conventional and Islamic banks: patronage behaviour of Jordanian customers
-
()“”-
-
Erol, C., Kaynak, E. and El-Bdour, R. (1990), “Conventional and Islamic banks: patronage behaviour of Jordanian customers”, International Journal of Bank Marketing, Vol. 8 No. 4, pp. 25-35.
-
(1990)
International Journal of Bank Marketing
, vol.8
, Issue.4
, pp. 25-35
-
-
Erol, C.1
Kaynak, E.2
El-Bdour, R.3
-
11
-
-
84952967527
-
Positive word-of-mouth: customer satisfaction and buyer behaviour
-
()“”-
-
File, K. and Prince, R. (1992), “Positive word-of-mouth: customer satisfaction and buyer behaviour”, International Journal of Bank Marketing, Vol. 10 No. 1, pp. 25-9.
-
(1992)
International Journal of Bank Marketing
, vol.10
, Issue.1
, pp. 25-29
-
-
File, K.1
Prince, R.2
-
12
-
-
84856868652
-
-
()University of AlabamaTuscaloosaAL:
-
Fitts, R. (1975), Predictors of Usage Rates for Selected Commercial Bank Services: A Cross-sectional Approach Utilizing Socioeconomic, Demographic, and Attitudinal Variables, University of Alabama, Tuscaloosa, AL.
-
(1975)
Predictors of Usage Rates for Selected Commercial Bank Services: A Cross-sectional Approach Utilizing Socioeconomic, Demographic, and Attitudinal Variables
-
-
Fitts, R.1
-
13
-
-
84986170758
-
Islamic banking: a study in Singapore
-
()“”-
-
Gerrard, P. and Cunningham, J. (1997), “Islamic banking: a study in Singapore”, International Journal of Bank Marketing, Vol. 15 No. 6, pp. 204-16.
-
(1997)
International Journal of Bank Marketing
, vol.15
, Issue.6
, pp. 204-216
-
-
Gerrard, P.1
Cunningham, J.2
-
15
-
-
77956893710
-
Factor influences selection of Islamic banking: a study on Malaysian customer preferences
-
()“”-
-
Haque, A., Osman, J. and Ismail, A.Z.H. (2009), “Factor influences selection of Islamic banking: a study on Malaysian customer preferences”, American Journal of Applied Sciences, Vol. 6 No. 5, pp. 922-8.
-
(2009)
American Journal of Applied Sciences
, vol.6
, Issue.5
, pp. 922-928
-
-
Haque, A.1
Osman, J.2
Ismail, A.Z.H.3
-
16
-
-
66349132623
-
The effects of conventional interest rates and rate of profit on funds deposited with Islamic banking system in Malaysia
-
()“”-
-
Haron, S. and Ahmad, N. (2000), “The effects of conventional interest rates and rate of profit on funds deposited with Islamic banking system in Malaysia”, International Journal of Islamic Financial Services, Vol. 1 No. 4, pp. 3-9.
-
(2000)
International Journal of Islamic Financial Services
, vol.1
, Issue.4
, pp. 3-9
-
-
Haron, S.1
Ahmad, N.2
-
17
-
-
84867679384
-
Bank patronage factors of Muslim and non-Muslim customers
-
()“”-
-
Haron, S., Ahmad, N. and Planisek, S. (1994), “Bank patronage factors of Muslim and non-Muslim customers”, International Journal of Bank Marketing, Vol. 12 No. 1, pp. 32-40.
-
(1994)
International Journal of Bank Marketing
, vol.12
, Issue.1
, pp. 32-40
-
-
Haron, S.1
Ahmad, N.2
Planisek, S.3
-
18
-
-
53349129797
-
An empirical comparative study between Islamic and commercial banks' selection criteria in Egypt
-
()“”-
-
Hegazy, I. (1995), “An empirical comparative study between Islamic and commercial banks' selection criteria in Egypt”, International Journal of Commerce & Management, Vol. 5, pp. 46-61.
-
(1995)
International Journal of Commerce & Management
, vol.5
, pp. 46-61
-
-
Hegazy, I.1
-
19
-
-
0010206697
-
Retail banking in Nordic countries: the case of Finland
-
()“”-
-
Holstius, K. and Kaynak, E. (1995), “Retail banking in Nordic countries: the case of Finland”, International Journal of Bank Marketing, Vol. 13 No. 8, pp. 10-20.
-
(1995)
International Journal of Bank Marketing
, vol.13
, Issue.8
, pp. 10-20
-
-
Holstius, K.1
Kaynak, E.2
-
20
-
-
84986165680
-
Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking
-
()“”-
-
Jamal, A. and Naser, K. (2002), “Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking”, International Journal of Bank Marketing, Vol. 20 No. 4, pp. 146-60.
-
(2002)
International Journal of Bank Marketing
, vol.20
, Issue.4
, pp. 146-160
-
-
Jamal, A.1
Naser, K.2
-
21
-
-
38249007127
-
Using the analytic hierarchy process for bank management: analysis of consumer bank selection decisions
-
()“”-
-
Javalgi, R.G., Armacost, R.L. and Hosseini, J.C. (1989), “Using the analytic hierarchy process for bank management: analysis of consumer bank selection decisions”, Journal of Business Research, Vol. 19 No. 1, pp. 33-49.
-
(1989)
Journal of Business Research
, vol.19
, Issue.1
, pp. 33-49
-
-
Javalgi, R.G.1
Armacost, R.L.2
Hosseini, J.C.3
-
23
-
-
17544376086
-
How to measure your bank's personality: some insights from Canada
-
()“”-
-
Kaynak, E. (1986), “How to measure your bank's personality: some insights from Canada”, International Journal of Bank Marketing, Vol. 4 No. 3, pp. 54-68.
-
(1986)
International Journal of Bank Marketing
, vol.4
, Issue.3
, pp. 54-68
-
-
Kaynak, E.1
-
24
-
-
17544376300
-
Bank and product selection: Hong Kong
-
()“”-
-
Kaynak, E. and Kucukemiroglu, O. (1992), “Bank and product selection: Hong Kong”, International Journal of Bank Marketing, Vol. 10 No. 1, pp. 3-16.
-
(1992)
International Journal of Bank Marketing
, vol.10
, Issue.1
, pp. 3-16
-
-
Kaynak, E.1
Kucukemiroglu, O.2
-
25
-
-
85015613533
-
Islamic banking and finance: on its way to globalization
-
()“”-
-
Khan, M. and Bhatti, M. (2008), “Islamic banking and finance: on its way to globalization”, Managerial Finance, Vol. 34 No. 10, pp. 708-25.
-
(2008)
Managerial Finance
, vol.34
, Issue.10
, pp. 708-725
-
-
Khan, M.1
Bhatti, M.2
-
26
-
-
0000314577
-
Services used and factors considered important in selecting a bank: an investigation across diverse demographic segments
-
()“”-
-
Laroche, M., Rosenblatt, J.A. and Manning, T. (1986), “Services used and factors considered important in selecting a bank: an investigation across diverse demographic segments”, International Journal of Bank Marketing, Vol. 4 No. 1, pp. 35-55.
-
(1986)
International Journal of Bank Marketing
, vol.4
, Issue.1
, pp. 35-55
-
-
Laroche, M.1
Rosenblatt, J.A.2
Manning, T.3
-
27
-
-
84928994513
-
Integration of Islamic and conventional finance
-
()“”-
-
Lee, K. and Ullah, S. (2007), “Integration of Islamic and conventional finance”, International Review of Business Research Papers, Vol. 3 No. 5, pp. 241-65.
-
(2007)
International Review of Business Research Papers
, vol.3
, Issue.5
, pp. 241-265
-
-
Lee, K.1
Ullah, S.2
-
28
-
-
84864820833
-
Inter-bank cooperation between Islamic and conventional – the case of Pakistan
-
()“”-
-
Lee, K. and Ullah, S. (2008), “Inter-bank cooperation between Islamic and conventional – the case of Pakistan”, International Review of Business Research Papers, Vol. 4 No. 4, pp. 1-26.
-
(2008)
International Review of Business Research Papers
, vol.4
, Issue.4
, pp. 1-26
-
-
Lee, K.1
Ullah, S.2
-
29
-
-
0010097607
-
Determinants of customer satisfaction in retail banking
-
()“”p.
-
Levesque, T. and McDougall, G. (1996), “Determinants of customer satisfaction in retail banking”, Bank Marketing, Vol. 12, p. 20.
-
(1996)
Bank Marketing
, vol.12
, pp. 20
-
-
Levesque, T.1
McDougall, G.2
-
30
-
-
0000818768
-
A technique for the development of attitude scales
-
()“”-
-
Likert, R. (1952), “A technique for the development of attitude scales”, Educational and Psychological Measurement, Vol. 12, pp. 313-15.
-
(1952)
Educational and Psychological Measurement
, vol.12
, pp. 313-315
-
-
Likert, R.1
-
31
-
-
84866647872
-
Service quality/service excellence
-
()“”
-
Mahoney, L. (1994), “Service quality/service excellence”, Bank Marketing, Vol. 26 No. 4.
-
(1994)
Bank Marketing
, vol.26
, Issue.4
-
-
Mahoney, L.1
-
32
-
-
84866655741
-
Service excellence: a step beyond quality
-
()“”
-
Masden, G. (1983), “Service excellence: a step beyond quality”, Bank Marketing, Vol. 25 No. 10.
-
(1983)
Bank Marketing
, vol.25
, Issue.10
-
-
Masden, G.1
-
33
-
-
84856899782
-
Differences between high-and-low-income savings and checking account customers
-
()“”-
-
Mason, J. and Mayer, M. (1974), “Differences between high-and-low-income savings and checking account customers”, The Magazine of Bank Administration, Vol. 65, pp. 48-52.
-
(1974)
The Magazine of Bank Administration
, vol.65
, pp. 48-52
-
-
Mason, J.1
Mayer, M.2
-
34
-
-
84986064588
-
Banking behavior of Islamic bank customers: perspectives and implications
-
()“”-
-
Metawa, S. and Almossawi, M. (1998), “Banking behavior of Islamic bank customers: perspectives and implications”, International Journal of Bank Marketing, Vol. 16 No. 7, pp. 299-313.
-
(1998)
International Journal of Bank Marketing
, vol.16
, Issue.7
, pp. 299-313
-
-
Metawa, S.1
Almossawi, M.2
-
35
-
-
77951824347
-
Marketing-driven factors influencing savers in the Hellenic bank market
-
()“”-
-
Mylonakis, J., Malliaris, P. and Siomkos, G. (1998), “Marketing-driven factors influencing savers in the Hellenic bank market”, Journal of Applied Business Research, Vol. 14, pp. 109-16.
-
(1998)
Journal of Applied Business Research
, vol.14
, pp. 109-116
-
-
Mylonakis, J.1
Malliaris, P.2
Siomkos, G.3
-
36
-
-
84866711104
-
Islamic banking: a study of customer satisfaction and preferences in Jordan
-
()“”p.
-
Naser, K., Jamal, A. and Al-khatib, K. (1999), “Islamic banking: a study of customer satisfaction and preferences in Jordan”, Marketing, Vol. 135, p. 150.
-
(1999)
Marketing
, vol.135
, pp. 150
-
-
Naser, K.1
Jamal, A.2
Al-khatib, K.3
-
37
-
-
53349108848
-
Interest-free banking in Turkey: a study of customer satisfaction and bank selection criteria
-
()“”-
-
Okumu, H. (2005), “Interest-free banking in Turkey: a study of customer satisfaction and bank selection criteria”, Journal of Economic Cooperation, Vol. 26 No. 4, pp. 51-86.
-
(2005)
Journal of Economic Cooperation
, vol.26
, Issue.4
, pp. 51-86
-
-
Okumu, H.1
-
38
-
-
0000396442
-
A cognitive model for the antecedents and consequences of satisfaction
-
()“”-
-
Oliver, R. (1980), “A cognitive model for the antecedents and consequences of satisfaction”, Journal of Marketing Research, Vol. 17 No. 4, pp. 460-9.
-
(1980)
Journal of Marketing Research
, vol.17
, Issue.4
, pp. 460-469
-
-
Oliver, R.1
-
39
-
-
1642468092
-
Adopting and measuring customer service quality (SQ) in Islamic banks: a case study in Kuwait finance house
-
()“”-
-
Othman, A. and Owen, L. (2001a), “Adopting and measuring customer service quality (SQ) in Islamic banks: a case study in Kuwait finance house”, International Journal of Islamic Financial Services, Vol. 3 No. 1, pp. 1-26.
-
(2001)
International Journal of Islamic Financial Services
, vol.3
, Issue.1
, pp. 1-26
-
-
Othman, A.1
Owen, L.2
-
40
-
-
1642468092
-
The multi dimensionality of Carter model to measure customer service quality (SQ) in Islamic banking industry: a study in Kuwait finance house
-
()“”-
-
Othman, A. and Owen, L. (2001b), “The multi dimensionality of Carter model to measure customer service quality (SQ) in Islamic banking industry: a study in Kuwait finance house”, International Journal of Islamic Financial Services, Vol. 3 No. 4, pp. 1-12.
-
(2001)
International Journal of Islamic Financial Services
, vol.3
, Issue.4
, pp. 1-12
-
-
Othman, A.1
Owen, L.2
-
41
-
-
0002393976
-
Understanding customer expectations of service
-
()“”p.
-
Parasuraman, A., Zeithaml, V. and Berry, L. (1991), “Understanding customer expectations of service”, Solan Management Review, Vol. 32, Spring, p. 3.
-
(1991)
Solan Management Review
, vol.32, Spring
, pp. 3
-
-
Parasuraman, A.1
Zeithaml, V.2
Berry, L.3
-
43
-
-
0002604811
-
Negative word of mouth by dissatisfied customers: a pilot study
-
()“”p.
-
Richens, M.L. (1983), “Negative word of mouth by dissatisfied customers: a pilot study”, Journal of Marketing, Winter, p. 69.
-
(1983)
Journal of Marketing
, Issue.Winter
, pp. 69
-
-
Richens, M.L.1
-
44
-
-
84856890296
-
A new study: how newcomers select banks
-
()“”-
-
Riggall, J. (1980), “A new study: how newcomers select banks”, American Bankers Association Banking Journal, Vol. 72 No. 7, pp. 93-4.
-
(1980)
American Bankers Association Banking Journal
, vol.72
, Issue.7
, pp. 93-94
-
-
Riggall, J.1
-
45
-
-
84950321373
-
-
()p.State Bank of PakistanKarachi:
-
Said, P. and Ahmad, I.et al. (2009), Islamic Banking Bulletin, Vol. 4, State Bank of Pakistan, Karachi, p. 22.
-
(2009)
Islamic Banking Bulletin
, vol.4
, pp. 22
-
-
Said, P.1
Ahmad, I.2
-
46
-
-
0037394683
-
E-banking and customer preferences in Malaysia: an empirical investigation
-
()“”-
-
Sohail, M. and Shanmugham, B. (2003), “E-banking and customer preferences in Malaysia: an empirical investigation”, Information Sciences, Vol. 150 Nos 3/4, pp. 207-17.
-
(2003)
Information Sciences
, vol.150
, Issue.4
, pp. 207-217
-
-
Sohail, M.1
Shanmugham, B.2
-
47
-
-
43949153571
-
An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions
-
()“”-
-
Taylor, S. and Baker, T. (1994), “An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions”, Journal of Retailing, Vol. 70, pp. 163-78.
-
(1994)
Journal of Retailing
, vol.70
, pp. 163-178
-
-
Taylor, S.1
Baker, T.2
-
48
-
-
78549247260
-
Selling after the sale
-
()“”-
-
Vavra, T. (1995), “Selling after the sale”, Bank Marketing, Vol. 27, pp. 27-30.
-
(1995)
Bank Marketing
, vol.27
, pp. 27-30
-
-
Vavra, T.1
-
49
-
-
84950336810
-
Islamic finance rides the storm
-
()“”
-
Yeates, C. (2008), “Islamic finance rides the storm”, The Sydney Morning Herald, October 11-12.
-
(2008)
The Sydney Morning Herald
-
-
Yeates, C.1
|