Flexible strategic framework for managing forces of continuity and change in retail banking business processes in India

Business Process Management Journal

Volumn 18, Issue 4, 2012, Pages 553-575

  Gupta, V K ^a  

^a INSTITUTE OF MANAGEMENT TECHNOLOGY   (India)

Author keywords

Banks; Business process management; Change management; Flexibility; India; Private and foreign banks; Public sector banks; Retail banking; Strategic framework

Indexed keywords

EID: 84864121818     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637151211253729     Document Type: Article

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