Explaining participation in the self-service economy

Service Industries Journal

Volumn 32, Issue 11, 2012, Pages 1811-1822

  Williams, Colin C ^a   Nadin, Sara J ^a   Windebank, Jan E ^b  

^a UNIVERSITY OF SHEFFIELD   (United Kingdom)

^b UNIVERSITY OF SHEFFIELD   (United Kingdom)

Author keywords

consumer motives; do it yourself; self service technology; technology based self service

Indexed keywords

COMPETITION (ECONOMICS); COMPETITIVENESS; ECONOMIC THEORY; MODEL TEST; MODEL VALIDATION; SERVICE PROVISION; THEORETICAL STUDY;

ENGLAND; UNITED KINGDOM;

EID: 84864008627     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642069.2011.574284     Document Type: Article

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