The alignment of managers' mental models with the balanced scorecard strategy map

Total Quality Management and Business Excellence

Volumn 23, Issue 5-6, 2012, Pages 613-628

  GonzálezJ, José Manuel Hurtado ^a   Calderón, Miguel Ángel ^a   González, José Luis Galán ^b  

^a UNIVERSIDAD PABLO DE OLAVIDE   (Spain)

^b UNIVERSITY OF SEVILLE   (Spain)

Author keywords

ambiguity; balanced scorecard; cognitive maps; strategy maps

Indexed keywords

EID: 84863503966     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2012.669546     Document Type: Article

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