A cross-Sector evaluation of service quality in the tourism industry of hong kong: Importance vs. performance

Journal of China Tourism Research

Volumn 4, Issue 3-4, 2008, Pages 319-335

  Jin, Xin ^a,b   Qi, Shanshan ^a   Chiang, Chia Hao ^a,c  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b Department of Diplomacy   (China)

^c Aletheia University   (China)

Author keywords

Customer satisfaction; Hong Kong tourism; Importance performance analysis; Service quality; Servqual

Indexed keywords

EID: 84863376505     PISSN: 19388160     EISSN: 19388179     Source Type: Journal    
DOI: 10.1080/19388160802505754     Document Type: Article

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