Awareness as an antidote to distance: Making distributed groups cooperative and consistent

Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Volumn , Issue , 2012, Pages 1237-1246

  Kim, Taemie ^a   Hinds, Pamela ^b   Pentland, Alex ^c  

^a ACCENTURE   (United States)

^b STANFORD UNIVERSITY   (United States)

^c MIT MEDIA LAB   (United States)

Author keywords

consistency in behavior; cooperation; distributed collaboration; sociometric feedback

Indexed keywords

CO-LOCATED; COMMUNICATION PATTERN; CONSISTENCY IN BEHAVIOR; COOPERATION; DISTRIBUTED COLLABORATION; DISTRIBUTED GROUPS; FEEDBACK SYSTEMS; GEOGRAPHIC DISTRIBUTION; GROUP MEMBERS; PATTERNS OF COMMUNICATION; SOCIAL DILEMMAS; SOCIAL SIGNALS;

COMPUTER SUPPORTED COOPERATIVE WORK; GEOGRAPHICAL DISTRIBUTION; GROUPWARE; INTERACTIVE COMPUTER SYSTEMS;

BEHAVIORAL RESEARCH;

EID: 84863234551     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/2145204.2145391     Document Type: Conference Paper

References (23)

1. S. Basu, T. Chouhdury, B. Clarkson, and A. Pentland. Towards measuring human interactions in conversational settings. Proceedings of the IEEE International Workshop on Cues in Communication, 2001.
2. C. Bicchieri and A. Lev-On. Computer-mediated communication and cooperation in social dilemmas: an experimental analysis. Politics, Philosophy and Economics, 6:139-168, 2007.
3. N. Bos, J. Olson, A. Cheshin, Y.-S. Kim, and N. Nan. Traveling blues: The effect of relocation on partially distributed teams. Proceedings of the ACM Conference on Human Factors in Computing Systems, pages 1917-1920, 2005.
4. N. Bos, J. Olson, D. Gergle, G. Olson, and Z. Wright. Effects of four computer-mediated communications channels on trust development. Proceedings of the ACM Conference on Human Factors in Computing Systems, pages 135-140, 2002.
5. T. Choudhury and S. Basu. Modeling conversational dynamics as a mixed memory Markov Process. In Proceedings of IEEE Conference on Neural Information Processing Systems, 2004.
6. J. M. DiMicco, A. Pandolfo, and W. Bender. Influencing group participation with a shared display. In Proceedings of the ACM Conference on Computer Supported Cooperative Work, Nov. 2004.
7. C. J. G. Gersick. Time and transition in work teams: Toward a new model of group development. Academy of Management, 31:9-41, 1988.
8. T. Hernes. Effects of media of communication and collaboration in structural change: insights from a computer-mediated research group . Human Resource Development International, 3:69-87, 2000.
9. J. R. Kelly and J. E. McGrath. Effects of time limits and task types on task performance and interaction of four-person groups. Journal of Personality and Social Psychology, pages 395-407, 1985.
10. T. Kim, A. Chang, L. Holland, and A. Pentland. Meeting mediator: Enhancing group collaboration using sociometric feedback. Proceedings of the ACM Conference on Computer Supported Cooperative Work, 2008.
11. S. Komorita. Interpersonal relationsions: Mixed-motive interaction. Annual Review of Psychology, 46:183-207, 1995.
12. R. Kraut, R. Fish, R. Root, and B. Chalfonte. Informal communication in organizations: Form, function, and technology. In S. Oskamp and S. Spacapan, editors, Human reactions to technology: Claremont symposium on applied social psychology, pages 145-199. Sage Publications, 1990.
13. G. Leshed, D. Perez, J. H. Hancock, D. Cosley, J. Birnholtz, S. Lee, P. McLeod, and G. Gay. Visualizing real-time language-based feedback on teamwork behavior in computer-mediated groups. Proceedings of the ACM Conference on Human Factors in Computing Systems, 2009.
14. J. E. McGrath. Time matters in groups. In J. Galegher, R. E. Kraut, and C. Egido, editors, Intellectual teamwork: Social and technical foundations of cooperative work, pages 23-61. Psychology Press, 1990.
15. D. Nguyen and J. Canny. Multiview: Improving trust in group video conferencing through spatial faithfulness. Proceedings of the ACM Conference on Human Factors in Computing Systems, pages 1465-1474, 2007.
16. D. Olguin Olguin, B. Waber, T. Kim, A. Mohan, K. Ara, and A. Pentland. Sensible organizations: Technology and methodology for automatically measuring organizational behavior. IEEE Transactions on Systems, Man, and Cybernetics. Part B: Cybernetics, Feb. 2009.
17. G. M. Olson and J. S. Olson. Distance matters. Human-Computer Interaction, pages 139-178, 2000.
18. J. Orbell and A. Kragt. Explaining discussion-induced cooperation. Journal of Personality and Social Psychology, 54:811-819, 1988.
19. A. Pentland. Honest Signals. MIT Press, 2008.
20. E. Rocco. Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact. Proceedings of the ACM Conference on Human Factors in Computing Systems, pages 496-502, 1998.
21. J. Terken and J. Sturm. Multimodal support for social dynamics in co-located meetings. Personal and Ubiquitous Computing archive, 14, 2010.
22. R. van der Kleij, J. M. Schraagen, P. Werkhoven, and C. K. W. D. Dreu. How conversations change over time in face-to-face and video-mediated communication. Small Group Research, 40:355-381, 2009.
23. J. Zheng, N. Bos, J. Olson, and G. Olson. Trust without touch: jump-start trust with social chat. Proceedings of the ACM Conference on Human Factors in Computing Systems, pages 293-294, 2001.