Trust without touch: Jump-start trust with social chat

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2001, Pages 293-294

  Zheng, Jun ^a   Bos, Nathan ^a   Olson, Judith S ^a   Olson, Gary M ^a  

^a UNIVERSITY OF MICHIGAN   (United States)

Author keywords

CMC; Communication media; Cooperation; CSCW; Text chat; Trust

Indexed keywords

CMC; COMMUNICATION MEDIA; COOPERATION; CSCW; TEXT CHAT; TRUST;

HUMAN ENGINEERING;

ELECTRONIC MAIL;

EID: 33745124829     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/634067.634241     Document Type: Conference Paper

References (5)

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3. Olson, J. S., Olson, G. M., and Meader, D. K. (1995) What mix of video and audio is useful for remote realtime work? Proceedings of the Conference on Human Factors in Computing Systeras (CHI'95). Denver, CO: ACM Press. Pp. 362-368.
4. Ostrom, E., Walker, J. and Gardner, R. Covenants with and without a sword: Self-governance is possible. American Political Science Review, 1992, 86, 404-417.
5. Rocco, E. Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact, Conference Proceedings on Human Factors in Computing Systems, 1998, pp 496-502.