Identifying helpful reviews based on customer's mentions about experiences

Expert Systems with Applications

Volumn 39, Issue 15, 2012, Pages 11830-11838

  Min, Hye Jin ^a   Park, Jong C ^a  

^a Korea Advanced Institute of Science and Technology (KAIST)   (South Korea)

Author keywords

Customer reviews; Natural language processing; Opinion mining; Quality assessment

Indexed keywords

NATURAL LANGUAGE PROCESSING SYSTEMS; SENTIMENT ANALYSIS;

CAPTURE TIME; CUSTOMER REVIEW; HIGH QUALITY; PERSONAL EXPERIENCE; PRODUCT REVIEWS; QUALITY ASSESSMENT; TWO PARAMETER; USABILITY STUDIES;

SALES;

EID: 84863101078     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2012.01.116     Document Type: Article

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