메뉴 건너뛰기




Volumn 21, Issue 7, 2012, Pages 586-593

The ins and outs of change of shift handoffs between nurses: A communication challenge

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; AUDIO RECORDING; CONVERSATION; EXPECTATION; HEALTH CARE SURVEY; HUMAN; INTERVIEW; MEDICAL DOCUMENTATION; NURSE CHANGE OF SHIFT HANDOFF; NURSING CARE DELIVERY SYSTEM; OBSERVATIONAL METHOD; QUESTIONNAIRE; SOCIAL INTERACTION; SOCIAL LEARNING;

EID: 84862996602     PISSN: 20445415     EISSN: None     Source Type: Journal    
DOI: 10.1136/bmjqs-2011-000614     Document Type: Article
Times cited : (54)

References (28)
  • 1
    • 0037495031 scopus 로고    scopus 로고
    • Improving safety with information technology
    • DOI 10.1056/NEJMsa020847
    • Bates DW, Gawande AA. Improving safety with information technology. N Engl J Med 2003;348:2526-34. (Pubitemid 36706541)
    • (2003) New England Journal of Medicine , vol.348 , Issue.25 , pp. 2526-2534
    • Bates, D.W.1    Gawande, A.A.2
  • 3
    • 1542318881 scopus 로고    scopus 로고
    • Communication Failures: An Insidious Contributor to Medical Mishaps
    • DOI 10.1097/00001888-200402000-00019
    • Sutcliffe KM, Lewton E, Rosenthal MM. Communication failures: an insidious contributor to medical mishaps. Acad Med 2004;79:186-94. (Pubitemid 38461509)
    • (2004) Academic Medicine , vol.79 , Issue.2 , pp. 186-194
    • Sutcliffe, K.M.1    Lewton, E.2    Rosenthal, M.M.3
  • 5
    • 78649637742 scopus 로고    scopus 로고
    • Patient safety climate in hospitals: Act locally on variation across units
    • Campbell E, Singer S, Kitch BT, et al. Patient safety climate in hospitals: act locally on variation across units. Jt Comm J Qual Patient Saf 2010;36:319-26.
    • (2010) Jt Comm J Qual Patient Saf , vol.36 , pp. 319-326
    • Campbell, E.1    Singer, S.2    Kitch, B.T.3
  • 6
    • 77952296287 scopus 로고    scopus 로고
    • Patient handoffs: Standardized and reliable measurement tools remain elusive
    • Patterson ES, Wears RL. Patient handoffs: standardized and reliable measurement tools remain elusive. Jt Comm J Qual Patient Saf 2010;36:52-61.
    • (2010) Jt Comm J Qual Patient Saf , vol.36 , pp. 52-61
    • Patterson, E.S.1    Wears, R.L.2
  • 7
    • 78650387914 scopus 로고    scopus 로고
    • The published literature on handoffs in hospitals: Deficiencies identified in an extensive review
    • Cohen MD, Hilligoss PB. The published literature on handoffs in hospitals: deficiencies identified in an extensive review. Qual Saf Health Care 2010;19:493-7.
    • (2010) Qual Saf Health Care , vol.19 , pp. 493-497
    • Cohen, M.D.1    Hilligoss, P.B.2
  • 9
    • 77950262787 scopus 로고    scopus 로고
    • Nursing handoffs: A systematic review of the literature
    • Riesenberg LA, Leitzsch J, Cunningham JM. Nursing handoffs: a systematic review of the literature. Am J Nurs 2010;110:24-34.
    • (2010) Am J Nurs , vol.110 , pp. 24-34
    • Riesenberg, L.A.1    Leitzsch, J.2    Cunningham, J.M.3
  • 10
    • 69349107484 scopus 로고    scopus 로고
    • Improving clinical handovers: Creating local solutions for a global problem
    • Johnson JK, Arora VM. Improving clinical handovers: creating local solutions for a global problem. Qual Saf Health Care 2009;18:244-5.
    • (2009) Qual Saf Health Care , vol.18 , pp. 244-245
    • Johnson, J.K.1    Arora, V.M.2
  • 11
  • 12
    • 33748693969 scopus 로고    scopus 로고
    • SBAR: A shared mental model for improving communication between clinicians
    • Haig KM, Sutton S, Whittington J. SBAR: a shared mental model for improving communication between clinicians. Jt Comm J Qual Patient Saf 2006;32:167-75.
    • (2006) Jt Comm J Qual Patient Saf , vol.32 , pp. 167-175
    • Haig, K.M.1    Sutton, S.2    Whittington, J.3
  • 13
    • 0036370223 scopus 로고    scopus 로고
    • A qualitative study of shift handover practice and function from a socio-technical perspective
    • Kerr MP. A qualitative study of shift handover practice and function from a socio-technical perspective. J Adv Nurs 2002;37:125-34.
    • (2002) J Adv Nurs , vol.37 , pp. 125-134
    • Kerr, M.P.1
  • 14
    • 33750223730 scopus 로고    scopus 로고
    • A model for building a standardized hand-off protocol
    • Arora V, Johnson J. A model for building a standardized hand-off protocol. Jt Comm J Qual Patient Saf 2006;32:646-55.
    • (2006) Jt Comm J Qual Patient Saf , vol.32 , pp. 646-655
    • Arora, V.1    Johnson, J.2
  • 15
    • 84862991667 scopus 로고    scopus 로고
    • A voice is worth a thousand words: The implications of the micro-coding of social signals in speech for trust research
    • Lyon F, Möllering GMS, Saunders MNK, eds. Cheltenham, UK: Edward Elgar Publishing
    • Waber B, Williams M, Carroll J, et al. A voice is worth a thousand words: the implications of the micro-coding of social signals in speech for trust research. In: Lyon F, Möllering GMS, Saunders MNK, eds. Handbook of Research Methods on Trust. Cheltenham, UK: Edward Elgar Publishing, 2012:249-58.
    • (2012) Handbook of Research Methods on Trust , pp. 249-258
    • Waber, B.1    Williams, M.2    Carroll, J.3
  • 16
    • 0033243278 scopus 로고    scopus 로고
    • Psychological safety and learning behavior in work teams
    • Edmondson A. Psychological safety and learning behavior in work teams. Administrative Sci Q 1999;44:350-83.
    • (1999) Administrative Sci Q , vol.44 , pp. 350-383
    • Edmondson, A.1
  • 17
    • 84924973520 scopus 로고    scopus 로고
    • Human energy in organizations: Implications for POS from six interdisciplinary streams
    • Cameron K, Spreitzer G, eds. New York: Oxford U. Press
    • Sprietzer GM, Lam CF, Quinn RW. Human energy in organizations: implications for POS from six interdisciplinary streams. In: Cameron K, Spreitzer G, eds. Oxford Handbook of Positive Organizational Scholarship. New York: Oxford U. Press, 2012:155-67.
    • (2012) Oxford Handbook of Positive Organizational Scholarship , pp. 155-167
    • Sprietzer, G.M.1    Lam, C.F.2    Quinn, R.W.3
  • 18
    • 33744482871 scopus 로고    scopus 로고
    • Joint Commission on Accreditation of Healthcare Organizations. Joint Commission on Accreditation of Healthcare Organizations, Washington DC
    • Joint Commission on Accreditation of Healthcare Organizations. National Patient Safety Goals Handbook. Joint Commission on Accreditation of Healthcare Organizations, Washington DC; 2008.
    • (2008) National Patient Safety Goals Handbook
  • 19
    • 78650317611 scopus 로고    scopus 로고
    • Communication during patient handovers
    • World Health Organization and Joint Commission.
    • World Health Organization and Joint Commission. Communication during patient handovers. Patient Saf Solutions 2007;1:1-4.
    • (2007) Patient Saf Solutions , vol.1 , pp. 1-4
  • 20
    • 0036870966 scopus 로고    scopus 로고
    • Coordinating mechanisms in care provider groups: Relational coordination as a mediator and input uncertainty as a moderator of performance effects
    • Gittell JH. Coordinating mechanisms in care provider groups: relational coordination as a mediator and input uncertainty as a moderator of performance effects. Manag Sci 2002;48:1408-26.
    • (2002) Manag Sci , vol.48 , pp. 1408-1426
    • Gittell, J.H.1
  • 21
    • 48349107986 scopus 로고    scopus 로고
    • Examining links between sign-out reporting during shift changovers and patient management risks
    • Sharit J, McCane L, Thevenin DM, et al. Examining links between sign-out reporting during shift changovers and patient management risks. Risk Anal 2008;28:1-13.
    • (2008) Risk Anal , vol.28 , pp. 1-13
    • Sharit, J.1    McCane, L.2    Thevenin, D.M.3
  • 23
    • 47949103721 scopus 로고
    • The critical incident technique
    • Flanagan J. The critical incident technique. Psychol Bull 1954;51:327-58.
    • (1954) Psychol Bull , vol.51 , pp. 327-358
    • Flanagan, J.1
  • 25
    • 21144478828 scopus 로고
    • Half a minute: Predicting teacher evaluations from thin slices of nonverbal behavior and physical attractiveness
    • Ambady N, Rosenthal R. Half a minute: predicting teacher evaluations from thin slices of nonverbal behavior and physical attractiveness. J Pers Soc Psychol 1993;64:431-41.
    • (1993) J Pers Soc Psychol , vol.64 , pp. 431-441
    • Ambady, N.1    Rosenthal, R.2
  • 26
    • 77649175113 scopus 로고    scopus 로고
    • Interns overestimate the effectiveness of their hand-off communication
    • Chang VY, Arora VM, Lev-Ari S, et al. Interns overestimate the effectiveness of their hand-off communication. Pediatrics 2010;125:491-6.
    • (2010) Pediatrics , vol.125 , pp. 491-496
    • Chang, V.Y.1    Arora, V.M.2    Lev-Ari, S.3
  • 28
    • 29244485564 scopus 로고    scopus 로고
    • Communication failures in patient sign-out and suggestions for improvement: A critical incident analysis
    • DOI 10.1136/qshc.2005.015107
    • Arora V, Johnson J, Lovinger D, et al. Communication failures in patient sign-out and suggestions for improvement: a critical incident analysis. Qual Saf Health Care 2005;14:401-7. (Pubitemid 41820063)
    • (2005) Quality and Safety in Health Care , vol.14 , Issue.6 , pp. 401-407
    • Arora, V.1    Johnson, J.2    Lovinger, D.3    Humphrey, H.J.4    Meltzer, D.O.5


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.