Seven steps to the voice of the customer

Proceedings of the International Conference on Engineering Design, ICED

Volumn DS 31, Issue , 2003, Pages

  Vanalli, Sérgio ^b   Cziulik, Carlos ^a  

^a Centro Federal de Edução Tecno gica CEFET PR   (Brazil)

^b NONE

Author keywords

Customer demands; Customer satisfaction; Early phases of development; Fuzzy Front End; Voice of the customer

Indexed keywords

PRODUCT DEVELOPMENT; SALES;

CUSTOMER DEMANDS; DATA INTERPRETATION; EARLY PHASES OF DEVELOPMENT; FUZZY FRONT END; HOUSEHOLD PRODUCTS; NEW PRODUCT DEVELOPMENT; STRUCTURED METHOD; VOICE OF THE CUSTOMER;

CUSTOMER SATISFACTION;

EID: 84862632803     PISSN: 22204334     EISSN: 22204342     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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