Unintended consequences of performance measurement in healthcare: 20 salutary lessons from the English National Health Service

Internal Medicine Journal

Volumn 42, Issue 5, 2012, Pages 569-574

  Mannion, R ^a   Braithwaite, J ^b  

^a UNIVERSITY OF BIRMINGHAM   (United Kingdom)

^b UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

Health systems; National Health Service; Performance measurement; Quality measures

Indexed keywords

ARTICLE; AUSTRALIA; EMPLOYEE ATTITUDE; EVALUATION; HEALTH CARE DELIVERY; HOSPITAL PERSONNEL MANAGEMENT; HUMAN; INFORMATION PROCESSING; MEDICAL FEE; MORALITY; NATIONAL HEALTH SERVICE; PATIENT CARE; PERFORMANCE MEASUREMENT SYSTEM; PERSUASIVE COMMUNICATION; PHYSICIAN ATTITUDE; POLITICS; PRIORITY JOURNAL; PROFESSIONAL COMPETENCE; SOCIAL ASPECT; TRUST; WORKMAN COMPENSATION;

AUSTRALIA; ENGLAND; HUMANS; NATIONAL HEALTH PROGRAMS; QUALITY ASSURANCE, HEALTH CARE;

EID: 84861448303     PISSN: 14440903     EISSN: 14455994     Source Type: Journal    
DOI: 10.1111/j.1445-5994.2012.02766.x     Document Type: Article

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