-
1
-
-
33750397359
-
Software maintenance outsourcing: Issues and strategies
-
Ahmed, R., 2006. Software maintenance outsourcing: Issues and strategies. Computers and Electrical Engineering, 32 (6), 449-453.
-
(2006)
Computers and Electrical Engineering
, vol.32
, Issue.6
, pp. 449-453
-
-
Ahmed, R.1
-
3
-
-
70349213748
-
The servitization of manufacturing: A review of literature
-
Baines, T., Lightfoot, H., and Benedettini, O., 2009. The servitization of manufacturing: A review of literature. Journal of Technology Management, 20 (5), 547-567.
-
(2009)
Journal of Technology Management
, vol.20
, Issue.5
, pp. 547-567
-
-
Baines, T.1
Lightfoot, H.2
Benedettini, O.3
-
4
-
-
34247571945
-
Supporting the allocation of software development work in distributed teams with multi-criteria decision analysis
-
Barcus, A. and Montibeller, G., 2008. Supporting the allocation of software development work in distributed teams with multi-criteria decision analysis. Omega, 36 (3), 464-475.
-
(2008)
Omega
, vol.36
, Issue.3
, pp. 464-475
-
-
Barcus, A.1
Montibeller, G.2
-
5
-
-
84861357689
-
Homeworking and service delivery: A win win arrangement?
-
Beaumont, P., et al., 2009. Homeworking and service delivery: A win win arrangement? Service Science, 1 (2), 115-120.
-
(2009)
Service Science
, vol.1
, Issue.2
, pp. 115-120
-
-
Beaumont, P.1
-
7
-
-
60349110322
-
Managing creative coalitions: Reflections on the social side of services innovation
-
Beirne, M. and Cromack, C., 2009. Managing creative coalitions: Reflections on the social side of services innovation. European Management Journal, 27 (2), 83-89.
-
(2009)
European Management Journal
, vol.27
, Issue.2
, pp. 83-89
-
-
Beirne, M.1
Cromack, C.2
-
8
-
-
54449093576
-
Experimenting with computing
-
Beynon, W. and Russ, S., 2007. Experimenting with computing. Journal of Applied Logic, 6 (4), 476-489.
-
(2007)
Journal of Applied Logic
, vol.6
, Issue.4
, pp. 476-489
-
-
Beynon, W.1
Russ, S.2
-
9
-
-
0036660041
-
Design breakdowns, scenarios and rapid application development
-
Beynon-Davies, P. and Holmes, S., 2002. Design breakdowns, scenarios and rapid application development. Information and Software Technology, 44 (10), 579-592.
-
(2002)
Information and Software Technology
, vol.44
, Issue.10
, pp. 579-592
-
-
Beynon-Davies, P.1
Holmes, S.2
-
10
-
-
46749125276
-
Negotiating meaning of shared information in service encounters
-
Blomberg, J., 2008. Negotiating meaning of shared information in service encounters. European Management Journal, 26 (4), 213-222.
-
(2008)
European Management Journal
, vol.26
, Issue.4
, pp. 213-222
-
-
Blomberg, J.1
-
13
-
-
33947493425
-
Toward a science of services
-
Chesbrough, H., 2005. Toward a science of services. Harvard Business Review, 83, 16-17.
-
(2005)
Harvard Business Review
, vol.83
, pp. 16-17
-
-
Chesbrough, H.1
-
14
-
-
33746036481
-
A research manifesto for services science
-
Chesbrough, H. and Spohrer, J., 2006. A research manifesto for services science. Communications of the ACM, 49 (7), 35-40.
-
(2006)
Communications of the ACM
, vol.49
, Issue.7
, pp. 35-40
-
-
Chesbrough, H.1
Spohrer, J.2
-
16
-
-
0001073758
-
Building theories from case study research
-
Eisenhardt, K.M., 1989. Building theories from case study research. Academy of Management Review, 14 (4), 488-511.
-
(1989)
Academy of Management Review
, vol.14
, Issue.4
, pp. 488-511
-
-
Eisenhardt, K.M.1
-
17
-
-
0035546521
-
Requirements acquisition for rapid applications development
-
Eva, M., 2001. Requirements acquisition for rapid applications development. Information and Management, 39 (2), 101-107.
-
(2001)
Information and Management
, vol.39
, Issue.2
, pp. 101-107
-
-
Eva, M.1
-
19
-
-
15544371896
-
Symmetry of ignorance, social creativity, and meta-design
-
E. Edmonds and L. Candy, eds., 11-13 October 1999, University of Loughborough, United Kingdom: ACM Press
-
Fischer, G., 1999. Symmetry of ignorance, social creativity, and meta-design. In: E. Edmonds and L. Candy, eds. Proceedings of the third creativity & cognition conference, 11-13 October 1999, University of Loughborough, United Kingdom: ACM Press, 36-39.
-
(1999)
Proceedings of the Third Creativity & Cognition Conference
, pp. 36-39
-
-
Fischer, G.1
-
20
-
-
57349180260
-
-
New Haven, CT: Yale University Press
-
Fitch, F., 1975. The logical enterprise. New Haven, CT: Yale University Press.
-
(1975)
The Logical Enterprise
-
-
Fitch, F.1
-
22
-
-
0002739762
-
A systematic look at prototyping
-
R. Buddle, et al., ed. Berlin: Springer-Verlag
-
Floyd, C., 1984. A systematic look at prototyping. In: R. Buddle, et al., ed. Approaches to prototyping. Berlin: Springer-Verlag, 1-18.
-
(1984)
Approaches to Prototyping
, pp. 1-18
-
-
Floyd, C.1
-
24
-
-
44249103003
-
Designing a service science discipline with discipline
-
Glushko, R., 2008. Designing a service science discipline with discipline. IBM Systems Journal, 47 (1), 15-27.
-
(2008)
IBM Systems Journal
, vol.47
, Issue.1
, pp. 15-27
-
-
Glushko, R.1
-
26
-
-
0028429984
-
Computer-supported cooperative work: History and focus
-
Grudin, J., 1994. Computer-supported cooperative work: History and focus. Computer, 27 (5), 19-26.
-
(1994)
Computer
, vol.27
, Issue.5
, pp. 19-26
-
-
Grudin, J.1
-
27
-
-
34147181014
-
Creativity in innovative projects: How teamwork matters
-
Hoegl, M. and Parboteeah, K., 2007. Creativity in innovative projects: How teamwork matters. Journal of Engineering and Technology Management, 24 (1-2), 148-166.
-
(2007)
Journal of Engineering and Technology Management
, vol.24
, Issue.1-2
, pp. 148-166
-
-
Hoegl, M.1
Parboteeah, K.2
-
28
-
-
33748907191
-
Exploring the use of QPID: A collaborative study of B2B in the automotive industry
-
Howard, M., et al., 2007. Exploring the use of QPID: A collaborative study of B2B in the automotive industry. Omega, 35 (4), 451-465.
-
(2007)
Omega
, vol.35
, Issue.4
, pp. 451-465
-
-
Howard, M.1
-
29
-
-
58149322185
-
Systems at speed - rapid application development in 1995
-
Hutt, E., 1995. Systems at speed - rapid application development in 1995. Computer Audit Update, 1995 (9), 11-17.
-
(1995)
Computer Audit Update
, vol.1995
, Issue.9
, pp. 11-17
-
-
Hutt, E.1
-
30
-
-
52249100994
-
-
IfM and IBM,. A discussion paper. Cambridge, UK: Cambridge Institute for Manufacturing
-
IfM and IBM, 2007. Succeeding through services innovation. A discussion paper. Cambridge, UK: Cambridge Institute for Manufacturing.
-
(2007)
Succeeding Through Services Innovation
-
-
-
33
-
-
0003740958
-
-
Wokingham, England: Addison-Wesley
-
Jacobson, I., Ericson, M., and Jacobson, A., 1994. The object advantage: Business process reengineering with object technology. Wokingham, England: Addison-Wesley.
-
(1994)
The Object Advantage: Business Process Reengineering with Object Technology
-
-
Jacobson, I.1
Ericson, M.2
Jacobson, A.3
-
34
-
-
0346483370
-
A study of electronics engineering design teams
-
Jagodzinski, P., et al., 2000. A study of electronics engineering design teams. Design Studies, 21 (4), 375-402.
-
(2000)
Design Studies
, vol.21
, Issue.4
, pp. 375-402
-
-
Jagodzinski, P.1
-
35
-
-
67749094920
-
Some thinking about 'Systems' in Jordan
-
N. Jordan, ed. London: Tavistock
-
Jordan, N., 1969. Some thinking about 'Systems' in Jordan. In: N. Jordan, ed. Themes in speculative psychology. London: Tavistock, 44-65.
-
(1969)
Themes in Speculative Psychology
, pp. 44-65
-
-
Jordan, N.1
-
36
-
-
0010764867
-
General systems theory: Applications for organizations and management
-
Kast, F. and Rosenzweig, J., 1972. General systems theory: Applications for organizations and management. Academy of Management Journal, 15 (4), 451.
-
(1972)
Academy of Management Journal
, vol.15
, Issue.4
, pp. 451
-
-
Kast, F.1
Rosenzweig, J.2
-
39
-
-
0032074801
-
The greater whole: Towards a synthesis of the system dynamics and soft systems methodology
-
Lane, D. and Oliva, R., 1998. The greater whole: Towards a synthesis of the system dynamics and soft systems methodology. European Journal of Operational Research, 107 (1), 214-235.
-
(1998)
European Journal of Operational Research
, vol.107
, Issue.1
, pp. 214-235
-
-
Lane, D.1
Oliva, R.2
-
40
-
-
0021777769
-
Mapping situations within a systems development project
-
Lanzara, G. and Mathiassen, L., 1985. Mapping situations within a systems development project. Information and Management, 8 (1), 3-20.
-
(1985)
Information and Management
, vol.8
, Issue.1
, pp. 3-20
-
-
Lanzara, G.1
Mathiassen, L.2
-
41
-
-
0032119896
-
Iterative triangulation: A theory development process using existing case studies
-
Lewis, M., 1998. Iterative triangulation: A theory development process using existing case studies. Journal of Operations Management, 16 (4), 455-469.
-
(1998)
Journal of Operations Management
, vol.16
, Issue.4
, pp. 455-469
-
-
Lewis, M.1
-
42
-
-
0036334521
-
From research to practice via consultancy and back again: A 14 year case study of applied research
-
Macbeth, D., 2002. From research to practice via consultancy and back again: A 14 year case study of applied research. European Management Journal, 20 (4), 393-400.
-
(2002)
European Management Journal
, vol.20
, Issue.4
, pp. 393-400
-
-
Macbeth, D.1
-
43
-
-
33746040854
-
Service systems, service scientists, SSME, and innovation
-
Maglio, P.P., et al., 2006. Service systems, service scientists, SSME, and innovation. Communications of the ACM, 49 (7), 81-85.
-
(2006)
Communications of the ACM
, vol.49
, Issue.7
, pp. 81-85
-
-
Maglio, P.P.1
-
47
-
-
84861399987
-
A brief review of systems theory and their managerial application
-
Mele, C., Pels, J., and Polese, F., 2010. A brief review of systems theory and their managerial application. Service Science, 2 (1), 126-135.
-
(2010)
Service Science
, vol.2
, Issue.1
, pp. 126-135
-
-
Mele, C.1
Pels, J.2
Polese, F.3
-
48
-
-
85001641705
-
Grand challenges for systems and services sciences
-
31 January 2006, Brussels. Available from: [Accessed 25 November 2011]
-
Monahan, B., et al., 2006. Grand challenges for systems and services sciences. In: FET/FP7 Workshop, 31 January 2006, Brussels. Available from: Www.hpl.hp.com/techreports/ 2006/HPL-2006-99.pdf [Accessed 25 November 2011].
-
(2006)
FET/FP7 Workshop
-
-
Monahan, B.1
-
49
-
-
84900548339
-
PICTIVE- an exploration in participatory design
-
S. Robertson, G. Olson, and J. Olson, eds., 27 April-2 May 1991, New Orleans, LA. New York, NY: ACM Press
-
Muller, M., 1991. PICTIVE- an exploration in participatory design. In: S. Robertson, G. Olson, and J. Olson, eds. Proceedings of the SIGCHI conference on human factors in computing systems: Reaching through technology, 27 April-2 May 1991, New Orleans, LA. New York, NY: ACM Press, 225-231.
-
(1991)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems: Reaching Through Technology
, pp. 225-231
-
-
Muller, M.1
-
50
-
-
84900544374
-
Participatory design in Britain and North America: Responses to the 'Scandinavian challenge'
-
S. Robertson, G. Olson, and J. Olson, eds., 27 April-2 May 1991, New Orleans, LA. New York, NY: ACM Press
-
Muller, M., et al., 1991. Participatory design in Britain and North America: Responses to the 'Scandinavian challenge'. In: S. Robertson, G. Olson, and J. Olson, eds. Proceedings of the SIGCHI conference on Human factors in computing systems: Reaching through technology, 27 April-2 May 1991, New Orleans, LA. New York, NY: ACM Press, 389-392.
-
(1991)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems: Reaching Through Technology
, pp. 389-392
-
-
Muller, M.1
-
52
-
-
70350345486
-
Exploring the financial consequences of the servitization of manufacturing
-
Neely, A., 2007. Exploring the financial consequences of the servitization of manufacturing. Operations Management Research, 1 (2), 103-118.
-
(2007)
Operations Management Research
, vol.1
, Issue.2
, pp. 103-118
-
-
Neely, A.1
-
53
-
-
70350181572
-
Outcome-based contracts as a driver for systems thinking and servicedominant logic in service science: Evidence from the defence industry
-
Ng, I.C.L., Maull, R., and Yip, N., 2009. Outcome-based contracts as a driver for systems thinking and servicedominant logic in service science: Evidence from the defence industry. European Management Journal, 27 (6), 377-387.
-
(2009)
European Management Journal
, vol.27
, Issue.6
, pp. 377-387
-
-
Ng, I.C.L.1
Maull, R.2
Yip, N.3
-
54
-
-
0002696386
-
SECI, Ba and leadership: A unified model of dynamic knowledge creation
-
Nonaka, I., Toyama, R., and Konno, N., 2000. SECI, Ba and leadership: A unified model of dynamic knowledge creation. Long Range Planning, 33 (1), 5-34.
-
(2000)
Long Range Planning
, vol.33
, Issue.1
, pp. 5-34
-
-
Nonaka, I.1
Toyama, R.2
Konno, N.3
-
56
-
-
84861362083
-
Discovering experts, experienced persons and specialists for IT infrastructure support
-
Palshikar, G., Vin, H., and Saradhi, V., 2011. Discovering experts, experienced persons and specialists for IT infrastructure support. Service Science, 3 (1), 1-22.
-
(2011)
Service Science
, vol.3
, Issue.1
, pp. 1-22
-
-
Palshikar, G.1
Vin, H.2
Saradhi, V.3
-
57
-
-
40849106548
-
The services science and innovation series (editorial)
-
Paton, R. and McLaughlin, S., 2008. The services science and innovation series (editorial). European Management Journal, 27 (2), 75-76.
-
(2008)
European Management Journal
, vol.27
, Issue.2
, pp. 75-76
-
-
Paton, R.1
McLaughlin, S.2
-
59
-
-
84861371768
-
Analytic network process analysis of an Indian telecommunication service supply chain: A case study
-
Pramod, V. and Banwat, D., 2010. Analytic network process analysis of an Indian telecommunication service supply chain: A case study. Service Science, 2 (4), 281-294.
-
(2010)
Service Science
, vol.2
, Issue.4
, pp. 281-294
-
-
Pramod, V.1
Banwat, D.2
-
60
-
-
0001590646
-
Planning problems are wicked problems
-
N. Cross, ed. Ann Arbor, MI: UMI Research Press
-
Rittel, H. and Webber, M., 1984. Planning problems are wicked problems. In: N. Cross, ed. Developments in design methodology. Ann Arbor, MI: UMI Research Press, 135-144.
-
(1984)
Developments in Design Methodology
, pp. 135-144
-
-
Rittel, H.1
Webber, M.2
-
61
-
-
0000893836
-
MultiView: A methodology for supporting multiple views in object-oriented databases
-
L.-Y. Yuan, ed., 23-27 August 1992, Vancouver, British Columbia, Canada: Morgan Kaufmann
-
Rundensteiner, E., 1992. MultiView: A methodology for supporting multiple views in object-oriented databases. In: L.-Y. Yuan, ed. Proceedings of the 18th international conference on Very Large Data Bases (VLDB'92), 23-27 August 1992, Vancouver, British Columbia, Canada: Morgan Kaufmann, 187-198.
-
(1992)
Proceedings of the 18th International Conference on Very Large Data Bases (VLDB'92
, pp. 187-198
-
-
Rundensteiner, E.1
-
63
-
-
84986099063
-
Complex acts of knowing: Paradox and descriptive self-awareness
-
Snowden, D., 2002. Complex acts of knowing: Paradox and descriptive self-awareness. Journal of Knowledge Management, 6 (2), 100-111.
-
(2002)
Journal of Knowledge Management
, vol.6
, Issue.2
, pp. 100-111
-
-
Snowden, D.1
-
64
-
-
44649163716
-
The emergence of service science: Toward systematic service innovations to accelerate co-creation of value
-
Spohrer, J. and Maglio, P.P., 2008. The emergence of service science: Toward systematic service innovations to accelerate co-creation of value. Production and Operations Management, 17 (3), 238-246.
-
(2008)
Production and Operations Management
, vol.17
, Issue.3
, pp. 238-246
-
-
Spohrer, J.1
Maglio, P.P.2
-
65
-
-
48349107865
-
Service science
-
Spohrer, J., et al., 2008. Service science. Journal of Grid Computing, 6 (3), 313-324.
-
(2008)
Journal of Grid Computing
, vol.6
, Issue.3
, pp. 313-324
-
-
Spohrer, J.1
-
70
-
-
0035313683
-
Time and representational devices in rapid application development
-
Tudhope, D., et al., 2001. Time and representational devices in rapid application development. Interacting with Computers, 13 (4), 447-466.
-
(2001)
Interacting with Computers
, vol.13
, Issue.4
, pp. 447-466
-
-
Tudhope, D.1
-
71
-
-
0037448859
-
Enterprise resource planning: Implementation, procedures and critical success factors
-
Umble, E., Haft, R., and Umble, M., 2003. Enterprise resource planning: Implementation, procedures and critical success factors. European Journal of Operations Research, 146 (2), 241-257.
-
(2003)
European Journal of Operations Research
, vol.146
, Issue.2
, pp. 241-257
-
-
Umble, E.1
Haft, R.2
Umble, M.3
-
72
-
-
1642587247
-
Evolving to a new dominant logic for marketing
-
Vargo, S.L. and Lusch, R.F., 2004. Evolving to a new dominant logic for marketing. Journal of Marketing, 68 (1), 1-17.
-
(2004)
Journal of Marketing
, vol.68
, Issue.1
, pp. 1-17
-
-
Vargo, S.L.1
Lusch, R.F.2
-
73
-
-
44649151144
-
On value and value co-creation: A service systems and service logic perspective
-
Vargo, S., Maglio, P., and Akaka, M., 2008. On value and value co-creation: A service systems and service logic perspective. European Management Journal, 26 (3), 145-152.
-
(2008)
European Management Journal
, vol.26
, Issue.3
, pp. 145-152
-
-
Vargo, S.1
Maglio, P.2
Akaka, M.3
-
75
-
-
33749645507
-
Ontology-based multi- site software development methodology and tools
-
Wongthongtham, P., et al., 2006. Ontology-based multi- site software development methodology and tools. Journal of Systems Architecture, 52 (11), 640-653.
-
(2006)
Journal of Systems Architecture
, vol.52
, Issue.11
, pp. 640-653
-
-
Wongthongtham, P.1
|