Are reservations recommended?

Manufacturing and Service Operations Management

Volumn 14, Issue 2, 2012, Pages 218-230

  Alexandrov, Alexei ^a   Lariviere, Martin A ^b  

^a UNIVERSITY OF ROCHESTER   (United States)

^b NORTHWESTERN UNIVERSITY   (United States)

Author keywords

Capacity management; Reservations; Restaurants; Service management

Indexed keywords

CAPACITY MANAGEMENT; CUSTOMER BEHAVIOR; LIMITED CAPACITY; MITIGATION STRATEGY; POTENTIAL CUSTOMERS; RESERVATIONS; RESTAURANTS; SERVICE MANAGEMENT; SMALL FIRM; TRADE OFF; VALUE RESERVATION;

COMMERCE; COMPETITION; CUSTOMER SATISFACTION; INDUSTRY;

SALES;

EID: 84861391441     PISSN: 15234614     EISSN: 15265498     Source Type: Journal    
DOI: 10.1287/msom.1110.0360     Document Type: Review

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