Are employees more committed and willing to accept critical assignments during a crisis? A study of organizational commitment, professional commitment and willingness to care during the SARS outbreak in Taiwan

International Journal of Human Resource Management

Volumn 23, Issue 13, 2012, Pages 2698-2711

  Wu, Chia Ching ^a   Lee, Wei Chia ^b   Lin, Rose S J ^c  

^a CHENG SHIU UNIVERSITY   (Taiwan)

^b CHANG GUNG UNIVERSITY COLLEGE OF MEDICINE   (Taiwan)

^c YUAN ZE UNIVERSITY   (Taiwan)

Author keywords

crisis; organizational commitment; professional commitment; SARS (severe acute respiratory syndrome)

Indexed keywords

EID: 84860815666     PISSN: 09585192     EISSN: 14664399     Source Type: Journal    
DOI: 10.1080/09585192.2011.637056     Document Type: Article

References (47)

1. Abell, N. 2001. Assessing Willingness to Care for Persons with AIDS: Validation of A New Measure. Research on Social Work Practice, 11(1): 118-130.
2. Allen, N.J. and Meyer, J.P. 1990. The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization. Journal of Occupational Psychology, 63: 1-18.
3. Aranya, N., Pollock, J. and Amernic, J. 1981. An Examination of Professional Commitment in Public Accounting. Organizations and Society, 6(4): 271-280.
4. Benkhoff, B. 1997. Disentangling Organizational Commitment: The Dangers of the OCQ for Research and Policy. Personal Review, 26(1-2): 114-131.
5. Blau, G.J. and Boal, K.B. 1987. Conceptualizing How Job Involvement and Organizational Commitment Affect Turnover and Absenteeism. Academy Management Review, 12: 288-300.
6. Bronfenbrenner, U. 1995. "Developmental Ecology Through Space and Time: A Future Perspective". In Examining Lives in Context, Edited by: Moen, P., Elder, G.H. Jr. and Luscher, K. 619-647. Washington, DC: American Psychological Association.
7. Chandra, A. 2003. Why Do Nurses Leave and What Can Health Organizations Do to Retain Them?. Hospital Topics, 81(3): 33-37.
8. Chang, C.S., Du, P.L. and Haung, I.C. 2006. Nurses' Perceptions of Severe Acute Respiratory Syndrome: Relationship Between Commitment and Intention to Leave Nursing Profession. Journal of Advanced Nursing, 54(2): 171-179.
9. Chen, Z.X. and Francesco, A.M. 2003. The Relationship Between the Three Components of Commitment and Employee Performance in China. Journal of Vocational Behavior, 62(3): 490-510.
10. Eagley, A.H. and Chaiken, S. 1993. The Psychology of Attitudes, Forth Worth: Harcourt, Brace, Jovanovich.
11. Eisenberger, R., Cummings, J., Armeli, S. and Lynch, P. 1997. Perceived Organizational Support, Discretionary Treatment, and Job Satisfaction. Journal of Applied Psychology, 82: 812-820.
12. Gladding, S.T. 1998. Family Therapy: History, Theory and Practice, Upper Saddle River, NJ: Prentice Hall.
13. Guzzo, R.A. and Noona, K.A. 1994. Human Resource Practice as Communications and the Psychological Contract. Human Resource Management, 33(3): 447-462.
14. Hausknecht, J.P., Rodda, J. and Howard, M.J. 2009. Targeted Employee Retention: Performance-Based and Job-Related Differences in Reported Reasons for Staying. Human Resource Management, 48(2): 269-288.
15. Hsu, M.Y. and Kernohan, G. 2006. Dimensions of Hospital Nurses' Quality of Life. Journal of Advanced Nursing, 54(1): 120-131.
16. Hutchins, H.M. and Wang, J. 2008. Organizational Crisis Management and Human Resource Development: A Review of the Literature and Implications to HRD Research and Practice. Advances in Developing Human Resources, 10(3): 299-309.
17. Koh, D., Lim, M.K., Chia, S.E., Ko, S.M., Qian, F., Ng, V., Tan, B.H., Wong, K.S., Chew, W.M., Tang, H.K., Ng, W., Muttakin, Z., Emmanuel, S., Fong, N.P., Koh, G., Kwa, C.T., Tan, K.B. and Fones, C. 2005. Risk Perception and Impact of Severe Acute Respiratory Syndrome (SARS) on Work and Personal Lives of Healthcare Workers in Singapore: What Can We Learn?. Medical Care, 43(7): 676-682.
18. Kondrasuk, J.N. 2004. The Effects of 9/11 and Terrorism on Human Resource Management: Recovery, Reconsideration, and Renewal. Employee Responsibilities & Rights Journal, 16(1): 25-36.
19. Lambert, E.G. and Pasupuleti, S. 2006. The Impact of Work-Family Conflict on Social Work and Human Service Worker Job Satisfaction and Organizational Commitment: An Exploratory Study. Administrative Social Work, 30(3): 55-74.
20. Lambooij, M., Flache, A., Sanders, K. and Siegers, J. 2007. Encouraging Employees to Co-operate: The Effects of Sponsored Training and Promotion Practices on Employees' Willingness to Work Overtime. The International Journal of Human Resource Management, 18(10): 1748-1767.
21. Lee, H.J. 2001. Willingness and Capacity: The Determinants of Prosocial Organizational Behaviour Among Nurses in the UK. International Journal of Human Resource Management, 12(6): 1029-1048.
22. Lee, J. and Peccei, R. 2007. Perceived Organizational Support and Affective Commitment: The Mediating Role of Organization-based Self-esteem in the Context of Job Insecurity. Journal of Organizational Behavior, 28: 661-685.
23. Llapa-Rodriguez, E.O., Trevizan, M.A. and Shinyashiki, G.T. 2008. Conceptual Reflections About Organizational and Professional Commitment in the Health Sector. Revista Latino-Americana De Enfermagem, 16(3): 484-488.
24. Lockwood, N.R. 2005. Crisis Management in Today's Business Environment: HR's Strategic Role. SHRM Research Quarterly, 4: 1-11.
25. Mathieu, J. and Zajac, E. 1990. A Review and Meta-Analysis of the Antecedents, Correlates and Consequences of Organizational Commitment. Psychological Bulletin, 108: 171-194.
26. Maunder, R., Hunter, J., Vincent, L., Bennett, J., Peladeau, N., Leszcz, M., Sadavoy, J., Verhaeghe, L.M., Steinberg, R. and Mazzulli, T. 2003. The Immediate Psychological and Occupational Impact of the 2003 SARS Outbreak in a Teaching Hospital. Canadian Medical Association Journal, 168(10): 1245-1251.
27. Maze, C.D. 2000. Registered Nurses' Personal Rights vs. Professional Responsibility in Caring for Members of Underserved and Disenfranchised Populations. Journal of Clinical Nursing, 14: 546-554.
28. Meyer, J.P., Stanley, D.J., Herscovitch, L. and Topolnytsky, L. 2002. Affective, Continuance, and Normative Commitment to the Organization: A Meta-Analysis of Antecedents, Correlates, and Consequences. Journal of Vocational Behavior, 61: 20-52.
29. Morrow, P.C. 1991. Professionalism as a Construct of Organizational Behavior. Academy of Management Proceedings, 51: 230-234.
30. Myer, R.A. and Moore, H.B. 2006. Crisis in Context Theory: An Ecological Model. Journal of Counseling and Development, 84(2): 139-147.
31. Nogueras, D.J. 2006. Occupational Commitment, Education, and Experience as a Predictor of Intent to Leave the Nursing Profession. Nursing Economic, 24(2): 86-93.
32. O'Reilly, C. and Chatman, J. 1986. Organizational Commitment and Psychological Attachment: The Effects of Compliance, Identification, and Internalization on Prosocial Behavior. Journal of Applied Psychology, 71(3): 492-499.
33. Osinsky, P. and Charles, W. 2004. Professional Commitment of Russian Provincial Specialists. Work and Occupations, 31: 193-224.
34. Pasek, J.I. 2002. Crisis Management for HR. HR Magazine, 47(8): 111-115.
35. Pearson, C.M. and Clair, J.A. 1998. Reframing Crisis Management. Academy of Management Review, 23: 59-76.
36. Porter, L.M., Steers, R.M., Mowday, R.T. and Boulian, P.V. 1974. Organizational Commitment, Job Satisfaction, and Turnover among Psychiatric Technicians. Journal of Applied Psychology, 59: 603-609.
37. Preston, D.B., Fortie, M., Kassab, C. and Koch, P.B. 2000. Personal and Social Determinants of Rural Nurses' Willingness to Care for Persons with AIDS. Research in Nursing & Health, 23(1): 67-78.
38. Qureshi, K., Gershon, R.R., Sherman, M.F., Straub, T., Gebbiek, E., McCollum, M., Erwin, M.J. and Morse, S.S. 2005. Healthcare Workers' Ability and Willingness to Report to Duty During Catastrophic Disasters. Journal of Urban Health, 82(3): 378-388.
39. Sementelli, A. 2007. Toward a Taxonomy of Disaster and Crisis Theories. Administrative Theory & Praxis, 29(4): 497-512.
40. Sherman, D.W. 2007. Nurses' Willingness to Care for AIDS Patients and Spirituality, Social Support, and Death Anxiety. Journal of Nursing Scholarship, 28(3): 205-213.
41. Sibbald, B. 2003. Right to Refuse Work Becomes Another SARS Issue. Canadian Management Journal, 169: 41
42. Slaikeu, K.A. 1990. Crisis Intervention: A Handbook for Practice and Research, 2nd ed., Needham Heights, MA: Allyn & Bacon.
43. Tellock, P.E. 1983. Accountability and Complexity of Thought. Journal of Personality and Social Psychology, 45: 74-83.
44. Thompson, C.S. and Prottas, D.J. 2005. Relationships among Organizational Family Support, Job Autonomy, Perceived Control, and Employee Well-being. Journal of Occupation Health Psychology, 10(4): 100-118.
45. Tourangeau, A.E. and Cranley, L.A. 2006. Nurses' Intention to Remain Employed: Understanding and Strengthening Determinants. Journal of Advanced Nursing, 55(4): 497-509.
46. Tzeng, H.M. 2004. Nurses' Professional Care Obligation and Their Attitude Towards SARS Infection Control Measures in Taiwan During and After the 2003 Epidemic. Nursing Ethics, 11(3): 277-289.
47. Yousef, D.A. 2003. Validating the Dimensionality of Porter et al.'s Measurement of Organizational Commitment in a Non-Western Culture Setting. The International Journal of Human Resource Management, 14(6): 1067-1079.