An integrated proactive knowledge management model for enhancing engineering services

Automation in Construction

Volumn 24, Issue , 2012, Pages 81-88

  Wu, Ji Wei ^a   Tseng, Judy C R ^b   Yu, Wen Der ^b   Yang, Jyh Bin ^c   Lee, Shun Min ^d   Tsai, Wen Nung ^e  

^a NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

^b CHUNG HUA UNIVERSITY   (Taiwan)

^c NATIONAL CENTRAL UNIVERSITY   (Taiwan)

^d CECI ENGINEERING CONSULTANTS INC   (Taiwan)

^e YU DA UNIVERSITY   (Taiwan)

Author keywords

Business intelligence; Engineering consulting; Knowledge management; Proactive problem solving

Indexed keywords

COMPETITION; COMPETITIVE INTELLIGENCE; INFORMATION ANALYSIS; KNOWLEDGE BASED SYSTEMS; KNOWLEDGE MANAGEMENT;

CONSTRUCTION ORGANIZATIONS; ENGINEERING CONSULTANTS; ENGINEERING CONSULTING; ENGINEERING SERVICE; KNOWLEDGE MANAGEMENT MODEL; KNOWLEDGE MANAGEMENT SYSTEM; PROACTIVE PROBLEM SOLVING; SYSTEM IMPLEMENTATION;

PROBLEM SOLVING;

EID: 84860304603     PISSN: 09265805     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.autcon.2012.02.006     Document Type: Article

References (25)

1. E.C. Wenger, and W.M. Snyder Communities of practice: the organizational frontier Harvard Business Review January-February 2000 139 145 (Product Number: R00110)
2. W.D. Yu, C.T. Lin, C.T. Yu, S.J. Liu, H.C. Luo, and P.L. Chang Integrating emergent problem-solving with construction knowledge management system Proceedings of the CME 25 Conference, July 16-18, 2007 2007 University of Reading Reading, UK (10 pp.)
3. W.D. Yu, J.B. Yang, and J.C.R. Tseng Introduction of PISP model to CECI and the pilot study of PPS Internal Final Report to CECI, Project No.: 96940, Taipei, Taiwan 2007 (in Chinese)
4. W.D. Yu, J.B. Yang, J.C.R. Tseng, and C.T. Yu Model of proactive problem-solving for construction knowledge management Proceedings of 2007 International Symposium on Automation and Robotics in Construction, Session 1-C-Management and Production Aspects (1), Sept. 19-21, 2007, Kochin, India 2007 493 500
5. I. Nonaka A dynamic theory of organizational knowledge creation Organization Science 5 1 1994 14 37
6. W.D. Yu, J.B. Yang, J.C.R. Tseng, S.J. Liu, and J.W. Wu Proactive problem-solver for construction Automation in Construction 19 6 2010 808 816
7. T. Mezher, M.A. Abdul-Malak, L. Ghosn, and M. Ajam Knowledge management in mechanical and industrial engineering consulting: a case study Journal of Management in Engineering, ASCE 21 3 2005 138 147
8. T. Mezher, M.A. Abdul-Malak, M. Khaled, and L. El-Khatib Building a knowledge management system in a design firm: the case of XYZ structural department Journal of Cases on Information Technology 11 3 2009 1 17
9. H. Li, and P.E.D. Love Developing a theory of construction problem solving Construction Management and Economics 16 6 1998 721 727
10. G. Runeson The future of building research Australian Institute of Building Papers 5 1994 3 8
11. W.D. Yu, P.L. Chang, and S.J. Liu A model of performance improvement strategy planning for a construction knowledge management system B.H.V. Topping, G. Montero, Montenegro Proceedings of The Fifth International Conference on Engineering Computational Technology (ECT 2006), Sept. 12-15, Las Palmas de Gran Canaria, Spain, Session VII-Modeling of Decision Making and Risk Analysis in Construction Management 2006 Civil-Comp Press Stirlingshire, Scotland 70-1 70-18
12. G.F. Smith Towards a theory of managerial problem-solving Decision Support Systems 8 1 1992 29 40
13. B. Dave, and L. Koskela Collaborative knowledge management-a construction case study Automation in Construction 18 7 2009 894 902
14. P. Chinowsky, K. Molenaar, and A. Realph Learning organizations in construction Journal of Management in Engineering, ASCE 23 1 2007 27 34
15. W.D. Yu, P.L. Chang, and S.J. Liu Quantifying benefits of knowledge management system: a case study of an engineering consulting firm N. Kano, T. Arai, Proceedings of International Symposium on Automation and Robotics in Construction 2006 (ISARC 2006), Session A4-Planning and Management (1), Oct. 3-5, 2006, Tokyo, Japan 2006 124 129
16. F. Johansson The Medici Effect: Breakthrough Insights at the Intersection of Ideas, Concepts, and Cultures 2002 Harvard Business School Press Cambridge, MA, USA
17. W.D. Yu, C.T. Lin, C.T. Yu, S.J. Liu, H.C. Luo, and P.L. Chang Mining knowledge in KMS performance data-a case study of an A/E consulting firm S.M. Ahmed, S. Azhar, S.T. Mohamed, Proceedings of the Fourth International Conference on Construction in the 21st Century (CITC-IV), Session of Knowledge Management in Construction, July 11-13, 2007, Gold Coast, Australia 2007 574 582
18. W.D. Yu, P.L. Chang, H.H. Yao, and S.J. Liu KVAM: model for measuring knowledge management performance of engineering community of practice Construction Management and Economics 27 8 2009 733 747
19. J.E. Hopcroft, R. Motwani, and J.D. Ullman Introduction to Automata Theory, Languages, and Computation third ed. 2006 Addison Wesley Boston, MA
20. Q.F. Sun, L. Tan, L. Wang, and C.C. Yu Application of case-based reasoning technology in decision-making system of rural new energy utilization Proceedings of the 3rd International Conference on Information Management, Innovation Management and Industrial Engineering, Kunming, China 2010 235 239
21. A. Aamodt, and E. Plaza Case-based reasoning: foundational issues, methodological variations, and system approaches AI Communications 7 1 1994 39 59
22. G. Salton, and M.J. McGill Introduction to Modern Information Retrieval 1983 McGraw-Hill New York
23. G. Salton, A. Wong, and C.S. Yang A vector space model for automatic indexing Communications of the ACM 18 11 1975 613 620
24. J.C.R. Tseng, and G.J. Hwang Development of an automatic customer service system on the internet Electronic Commerce Research and Applications 6 1 2007 19 28
25. J.W. Wu, C.C. Wei, and J.C.R. Tseng Development of an enhanced web-based automatic customer service system Proceedings of the 2007 International Conference on Enterprise Systems and Application (ICESA), Taipei, Taiwan 2007