Development of an automatic customer service system on the internet

Electronic Commerce Research and Applications

Volumn 6, Issue 1, 2007, Pages 19-28

  Tseng, Judy C R ^a   Hwang, Gwo Jen ^b  

^a CHUNG HUA UNIVERSITY   (Taiwan)

^b NATIONAL UNIVERSITY OF TAINAN   (Taiwan)

Author keywords

Call center; Customer relationship management; Customer service system; Document matching; Internet applications

Indexed keywords

COST EFFECTIVENESS; DATABASE SYSTEMS; ELECTRONIC MAIL; QUERY PROCESSING; TELECOMMUNICATION SERVICES;

CALL CENTERS; CUSTOMER RELATIONSHIP MANAGEMENT; CUSTOMER SERVICE SYSTEMS; DOCUMENT MATCHING; FREQUENTLY ASKED QUESTIONS (FAQ);

INTERNET;

EID: 33947417151     PISSN: 15674223     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.elerap.2006.04.009     Document Type: Article

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