Predictors and correlates of dissatisfaction with intensive care

Critical Care Medicine

Volumn 40, Issue 5, 2012, Pages 1554-1561

  Hunziker, Sabina ^a,c   McHugh, Wendy ^a   Sarnoff Lee, Barbara ^a   Cannistraro, Sabrina ^b   Ngo, Long ^a   Marcantonio, Edward ^a,c   Howell, Michael D ^a,c  

^a BETH ISRAEL DEACONESS MEDICAL CENTER   (United States)

^b BOSTON CHILDREN S HOSPITAL   (United States)

^c HARVARD MEDICAL SCHOOL   (United States)

Author keywords

Critical care; family satisfaction; intensive care; quality of health care

Indexed keywords

HYPERTENSIVE AGENT;

ARTICLE; COHORT ANALYSIS; COMORBIDITY; DIALYSIS; FAMILY; FAMILY ATTITUDE; FEMALE; HEART DISEASE; HOSPITAL ADMISSION; HOSPITAL PERSONNEL; HUMAN; INTENSIVE CARE; LENGTH OF STAY; MAJOR CLINICAL STUDY; MALE; MEDICAL DECISION MAKING; PRIORITY JOURNAL; PROSPECTIVE STUDY; UNITED STATES;

AGED; DECISION MAKING; FAMILY; FAMILY RELATIONS; FEMALE; HUMANS; INTENSIVE CARE; INTENSIVE CARE UNITS; LENGTH OF STAY; MALE; MIDDLE AGED; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PROSPECTIVE STUDIES; RISK FACTORS;

EID: 84860241843     PISSN: 00903493     EISSN: 15300293     Source Type: Journal    
DOI: 10.1097/CCM.0b013e3182451c70     Document Type: Article

References (57)

1. Institute of Medicine: Crossing the Quality chasm: A New Health System for the 21st Century. Washington DC, National Academy Press, 2001
2. Davidson JE, Powers K, Hedayat KM, et al: Clinical practice guidelines for support of the family in the patient-centered intensive care unit: American College of Critical Care Medicine Task Force 2004-2005. Crit Care Med 2007; 35:605-622
3. Dowling J, Vender J, Guilianelli S, et al: A model of family-centered care and satisfaction predictors: The Critical Care Family Assistance Program. Chest 2005; 128:81S-92S
4. Wall RJ, Engelberg RA, Downey L, et al: Refinement, scoring, and validation of the Family Satisfaction in the Intensive Care Unit (FS-ICU) survey. Crit Care Med 2007; 35:271-279
5. Curtis JR, Engelberg RA: Measuring success of interventions to improve the quality of end-of-life care in the intensive care unit. Crit Care Med 2006; 34:S341-S347
6. Levy M: Including families in quality measurement in critical care. Crit Care Med 2007; 35:324-325
7. Johnson D, Wilson M, Cavanaugh B, et al: Measuring the ability to meet family needs in an intensive care unit. Crit Care Med 1998; 26:266-271
8. Heyland DK, Rocker GM, Dodek PM, et al: Family satisfaction with care in the intensive care unit: Results of a multiple center study. Crit Care Med 2002; 30:1413-1418
9. Azoulay E, Chevret S, Leleu G, et al: Half the families of intensive care unit patients experience inadequate communication with physicians. Crit Care Med 2000; 28: 3044-3049
10. Iwashyna TJ: Survivorship will be the defining challenge of critical care in the 21st century. Ann Intern Med 2010; 153:204-205
11. Curtis JR, Treece PD, Nielsen EL, et al: Integrating palliative and critical care: Evaluation of a quality-improvement intervention. Am J Respir Crit Care Med 2008; 178:269-275
12. Gerstel E, Engelberg RA, Koepsell T, et al: Duration of withdrawal of life support in the intensive care unit and association with family satisfaction. Am J Respir Crit Care Med 2008; 178:798-804
13. Gries CJ, Curtis JR, Wall RJ, et al: Family member satisfaction with end-of-life decision making in the ICU. Chest 2008; 133:704-712
14. Curtis JR, Engelberg RA, Wenrich MD, et al: Missed opportunities during family conferences about end-of-life care in the intensive care unit. Am J Respir Crit Care Med 2005; 171:844-849
15. Curtis JR, Patrick DL, Shannon SE, et al: The family conference as a focus to improve communication about end-of-life care in the intensive care unit: Opportunities for improvement. Crit Care Med 2001; 29:N26-N33
16. Abbott KH, Sago JG, Breen CM, et al: Families looking back: One year after discussion of withdrawal or withholding of life-sustaining support. Crit Care Med 2001; 29:197-201
17. White DB, Braddock CH 3rd, Bereknyei S, et al: Toward shared decision making at the end of life in intensive care units: Opportunities for improvement. Arch Intern Med 2007; 167:461-467
18. Lautrette A, Darmon M, Megarbane B, et al: A communication strategy and brochure for relatives of patients dying in the ICU. N Engl J Med 2007; 356:469-478
19. Fassier T, Darmon M, Laplace C, et al: One-day quantitative cross-sectional study of family information time in 90 intensive care units in France. Crit Care Med 2007; 35:177-183
20. Stapleton RD, Engelberg RA, Wenrich MD, et al: Clinician statements and family satisfaction with family conferences in the intensive care unit. Crit Care Med 2006; 34:1679-1685
21. Garrouste-Orgeas M, Philippart F, Timsit JF, et al: Perceptions of a 24-hour visiting policy in the intensive care unit. Crit Care Med 2008; 36:30-35
22. Gajic O, Afessa B, Hanson AC, et al: Effect of 24-hour mandatory versus on-demand critical care specialist presence on quality of care and family and provider satisfaction in the intensive care unit of a teaching hospital. Crit Care Med 2008; 36:36-44
23. Fridh I, Forsberg A, Bergbom I: Family presence and environmental factors at the time of a patient's death in an ICU. Acta Anaesthesiol Scand 2007; 51:395-401
24. Heyland DK, Tranmer JE, Kingston General Hospital ICU Research Working Group: Measuring family satisfaction with care in the intensive care unit: The development of a questionnaire and preliminary results. J Crit Care 2001; 16:142-149
25. Stricker KH, Niemann S, Bugnon S, et al: Family satisfaction in the intensive care unit: Cross-cultural adaptation of a questionnaire. J Crit Care 2007; 22:204-211
26. Services CoMaM: CAHPS Hospital Survey (HCAHPS): Quality Assurance Guidelines (version 3.0). Available at: http://www.hcahpsonline.org/files/ HCAHPS%20Quality%20Assurance%20 Guidelines%20Version%203.0%20Final.pdf. Accessed July 1, 2010
27. Heymans MW, van Buuren S, Knol DL, et al: Variable selection under multiple imputation using the bootstrap in a prognostic study. BMC Med Res Methodol 2007; 7:33
28. Rudolph JL, Jones RN, Levkoff SE, et al: Derivation and validation of a preoperative prediction rule for delirium after cardiac surgery. Circulation 2009; 119:229-236
29. Efron B: Estimating the error rate of a prediction rule: Improvement on cross-validation. J Am Stat Assoc 1983; 78:316-331
30. Wall RJ, Curtis JR, Cooke CR, et al: Family satisfaction in the ICU: Differences between families of survivors and nonsurvivors. Chest 2007; 132:1425-1433
31. de Vos M, Graafmans W, Keesman E, et al: Quality measurement at intensive care units: Which indicators should we use? J Crit Care 2007; 22:267-274
32. Berenholtz SM, Dorman T, Ngo K, et al: Qualitative review of intensive care unit quality indicators. J Crit Care 2002; 17:1-12
33. Clarke EB, Curtis JR, Luce JM, et al: Quality indicators for end-of-life care in the intensive care unit. Crit Care Med 2003; 31:2255-2262
34. Azoulay E, Pochard F, Kentish-Barnes N, et al: Risk of post-traumatic stress symptoms in family members of intensive care unit patients. Am J Respir Crit Care Med 2005; 171:987-994
35. Pochard F, Darmon M, Fassier T, et al: Symptoms of anxiety and depression in family members of intensive care unit patients before discharge or death. A prospective multicenter study. J Crit Care 2005; 20:90-96
36. Pochard F, Azoulay E, Chevret S, et al: Symptoms of anxiety and depression in family members of intensive care unit patients: Ethical hypothesis regarding decision-making capacity. Crit Care Med 2001; 29:1893-1897
37. Gries CJ, Engelberg RA, Kross EK, et al: Predictors of symptoms of posttraumatic stress and depression in family members after patient death in the ICU. Chest 2010; 137:280-287
38. Anderson WG, Arnold RM, Angus DC, et al: Posttraumatic stress and complicated grief in family members of patients in the intensive care unit. J Gen Intern Med 2008; 23:1871-1876
39. Taylor BB, Marcantonio ER, Pagovich O, et al: Do medical inpatients who report poor service quality experience more adverse events and medical errors? Med Care 2008; 46:224-228
40. Studdert DM, Mello MM, Burns JP, et al: Conflict in the care of patients with prolonged stay in the ICU: Types, sources, and predictors. Intensive Care Med 2003; 29:1489-1497
41. Bleich SN, Ozaltin E, Murray CK: How does satisfaction with the health-care system relate to patient experience? Bull World Health Organ 2009; 87:271-278
42. Ahern MM, Hendryx MS, Siddharthan K: The importance of sense of community on people's perceptions of their health-care experiences. Med Care 1996; 34:911-923
43. Nguyen Thi PL, Briancon S, Empereur F, et al: Factors determining inpatient satisfaction with care. Soc Sci Med 2002; 54:493-504
44. Rahmqvist M, Bara AC: Patient characteristics and quality dimensions related to patient satisfaction. Int J Qual Health Care 2010; 22:86-92
45. Baker R, Wu AW, Teno JM, et al: Family satisfaction with end-of-life care in seriously ill hospitalized adults. J Am Geriatr Soc 2000; 48:S61-S69
46. Azoulay E, Pochard F, Chevret S, et al: Meeting the needs of intensive care unit patient families: A multicenter study. Am J Respir Crit Care Med 2001; 163:135-139
47. Medland JJ, Ferrans CE: Effectiveness of a structured communication program for family members of patients in an ICU. Am J Crit Care 1998; 7:24-29
48. Atkinson JH Jr, Stewart N, Gardner D: The family meeting in critical care settings. J Trauma 1980; 20:43-46
49. Tilden VP, Tolle SW, Garland MJ, et al: Decisions about life-sustaining treatment. Impact of physicians' behaviors on the family. Arch Intern Med 1995; 155:633-638
50. Malacrida R, Bettelini CM, Degrate A, et al: Reasons for dissatisfaction: A survey of relatives of intensive care patients who died. Crit Care Med 1998; 26:1187-1193
51. Heyland DK, Rocker GM, O'Callaghan CJ, et al: Dying in the ICU: Perspectives of family members. Chest 2003; 124:392-397
52. Wood AM, White IR, Royston P: How should variable selection be performed with multiply imputed data? Stat Med 2008; 27:3227-3246
53. Austin PC, Tu JV: Automated variable selection methods for logistic regression produced unstable models for predicting acute myocardial infarction mortality. J Clin Epidemiol 2004; 57:1138-1146
54. Harrell FE Jr, Lee KL, Mark DB: Multivariable prognostic models: Issues in developing models, evaluating assumptions and adequacy, and measuring and reducing errors. Stat Med 1996; 15:361-387
55. Ottenbacher KJ, Ottenbacher HR, Tooth L, et al: A review of two journals found that articles using multivariable logistic regression frequently did not report commonly recommended assumptions. J Clin Epidemiol 2004; 57:1147-1152
56. Inouye SK, Bogardus ST Jr, Charpentier PA, et al: A multicomponent intervention to prevent delirium in hospitalized older patients. N Engl J Med 1999; 340:669-676
57. Marcantonio ER, Flacker JM, Wright RJ, et al: Reducing delirium after hip fracture: A randomized trial. J Am Geriatr Soc 2001; 49:516-522