Reminders in web-based data collection: Increasing response at the price of retention?

American Journal of Evaluation

Volumn 33, Issue 2, 2012, Pages 240-250

  Göritz, Anja S ^a   Crutzen, Rik ^b  

^a UNIVERSITY OF FREIBURG   (Germany)

^b MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

online panel; reminder; response; response quality; retention; web based data collection

Indexed keywords

EID: 84860159292     PISSN: 10982140     EISSN: 15570878     Source Type: Journal    
DOI: 10.1177/1098214011421956     Document Type: Article

References (38)

1. Armstrong B.K.,White E.,Saracci R.Monographs in epidemiology and biostatistics. 1995). Principles of exposure measurement in epidemiology. In KelseyJ. L.MarmotM. G.StolleyP. D.VesseyM. P. (Eds.), Monographs in epidemiology and biostatistics (1st ed., vol 21, pp. 294-321). New York: Oxford University press inc.Kelsey J.L.Marmot M.G.Stolley P.D.Vessey M.P., ed. New York: Oxford University press inc; 1995:294-321.
2. Bailar B.Proceedings of the Section on Survey Research Methods of the American statistical association. Alexandria, VA: American Statistical Association; 1984:43-52.
3. Batinic B.,Moser K.Determinanten der Rücklaufquote in Online-Panels.Zeitschrift für Medienpsychologie. 2005;17:64-74.
4. Bosnjak M.,Neubarth W.,Couper M.P.,Bandilla W.,Kaczmirek L.Prenotification in web-based access panel surveys: The influence of mobile text messaging versus e-mail on response rates and sample composition.Social Science Computer Review. 2008;26:213-223.
5. Brouwer W.,Oenema A.,Crutzen R.,De Nooijer J.,De Vries N.K.,Brug J.An exploration of factors related to dissemination of and exposure to internet-delivered behavior change interventions aimed at adults: A delphi study approach.Journal of Medical Internet Research. 2008;10:e10.
6. Büttner O.B.,Güritz A.S.Perceived trustworthiness of online shops.Journal of Consumer Behaviour. 2008;7:35-50.
7. Converse P.D.,Wolfe E.W.,Huang X.,Oswald F.L.Response rates for mixed-mode surveys using mail and e-mail/web.American Journal of Evaluation. 2008;29:99-107.
8. Cook C.,Heath F.,Thompson L.F.A meta-analysis of response rates in web or Internet-based surveys.Educational and Psychological Measurement. 2000;60:821-836.
9. Couper M.P.Web surveys: A review of issues and approaches.Public Opinion Quarterly. 2000;64:464-494.
10. Crutzen R. Adding effect sizes to a systematic review on interventions for promoting physical activity among European teenagers.International Journal of Behavioral Nutrition and Physical Activity. 2010a;7:29.
11. Crutzen R.A systematic review on computer-based education for patients with hypertension: what about effect sizes?.Health Education Journal. 2010b;69:365-366.
12. Crutzen R.,De Nooijer J.,Brouwer W.,Oenema A.,Brug J.,De Vries N.K.Internet-delivered interventions aimed at adolescents: a Delphi study on dissemination and exposure.Health Education Research. 2008;23:427-439.
13. Crutzen R.,De Nooijer J.,Brouwer W.,Oenema A.,Brug J.,De Vries N.K.Effectiveness of online word of mouth on exposure to an Internet-delivered intervention.Psychology & Health. 2009;24:651-661.
14. Crutzen R.,De Nooijer J.,Brouwer W.,Oenema A.,Brug J.,De Vries N.K.Strategies to facilitate exposure to Internet-delivered health behaviour change interventions aimed at adolescents or young adults: a systematic review.Health Education & Behavior. 2011;38:49-62.
15. De Leeuw E.D.Data quality in mail, telephone, and face to face surveys. Amsterdam, Netherlands: TT-publikaties; 1992:.
16. Dillman D.A.,Bowker D.K.Dimensions of internet science. Reips U.D.Bosnjak M., ed. Lengerich, Germany: Pabst; 2001:159-178.
17. Dillman D.A.,Smyth J.D.,Christian L.M.Internet, mail, and mixed-mode surveys: The tailored design method. New York, NY: Wiley; 2008:.
18. Edwards P.,Roberts I.,Clarke M.,DiGuiseppi C.,Pratap S.,Wentz R., Cooper R.Methods to increase response rates to postal questionnaires.Cochrane Database of Systematic Reviews. 2007;:.
19. Engels E.A.,Schmid C.H.,Terrin N.,Olkin I.,Lau J.Heterogeneity and statistical significance in meta-analyses: An empirical study of 125 meta-analyses.Statistics in Medicine. 2000;19:1707-1728.
20. Fleiss J.L.The handbook of research synthesis. Cooper H.Hedges L.V., ed. New York, NY: Sage; 1994:245-260.
21. Gibbs S. Paper presented at the Ascilite Melbourne; 2008; 2008.
22. Göritz A.S.The impact of material incentives on response quantity, response quality, sample composition, survey outcome, and cost in online access panels.International Journal of Market Research. 2004;46:327-345.
23. Göritz A.S.Contingent versus unconditional incentives in www-studies.Metodološki zvezki. 2005;2:1-14.
24. Göritz A.S.The induction of mood via the www.Motivation and Emotion. 2007a;31:35-47.
25. Göritz A.S.The Oxford handbook of Internet psychology. Joinson A.N.McKenna K.Y. A.Postmes T.Reips U.-D., ed. Oxford: Oxford university press; 2007b:473-485.
26. Göritz A.S.,Reinhold N.,Batinic B.Online Social Sciences. Batinic B.Reips U.Bosnjak M.Werner A., ed. Seattle: Hogrefe; 2002:27-47.
27. Groves R.M.Survey errors and survey costs. New York, NY: Wiley; 1989:.
28. Haddock C.K.,Rindskopf D.,Shadish W.R.Using odds ratios as effect sizes for meta-analysis of dichotomous data: A primer on methods and issues.Psychological Methods. 1998;3:339-353.
29. Internet World Stats. (2009). Internet usage statistics: The internet big picture. Retrieved June 19, 2009, fromhttp://www.internetworldstats.com/stats.htm.
30. Kongsved S.M.,Basnov M.,Holm-Christensen K.,Hjollund N.H.Response rate and completeness of questionnaires: A randomized study of Internet versus paper-and-pencil versions.Journal of Medical Internet Research. 2007;9:e25.
31. Koo M.,Fishbach A.Dynamics of self-regulation: How (un)accomplished goal actions affect motivation.Journal of Personality and Social Psychology. 2008;94:183-195.
32. Leopold H.Response in online surveys in online access panels. Hamburg, Germany: Kovac; 2004:.
33. Lipsey M.W.,Wilson D.B.Practical meta-analysis. Thousand Oaks, CA: Sage; 2001:.
34. Rosenthal J.A.Qualitative descriptors of strength of association and effect size.Journal of Social Service Research. 1996;21:37-59.
35. Thompson L.F.,Surface E.A.,Martin D.L.,Sanders M.G.From paper to pixels: Moving personnel surveys to the web.Personnel Psychology. 2003;56:197-227.
36. Tourangeau R.,Rips L.J.,Rasinski K.A.The psychology of survey response. Cambridge, MA: Cambridge university press; 2000:.
37. Wensing M.,Mainz J.,Kramme O.,Jung H.P.,Ribacke M.Effect of mailed reminders on the response rate in surveys among patients in general practice.Journal of Clinical Epidemiology. 1999;52:585-587.
38. Whittlesea B.W. A.,Jacoby L.L.,Girard K.Illusions of memory: Evidence of an attributional basis for feelings of familiarity and perceptual quality.Journal of Memory and Language. 1990;29:716-732.