메뉴 건너뛰기




Volumn 25, Issue 2, 2012, Pages 114-137

Time Is Money: Polychronicity as a Predictor of Performance Across Job Levels

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84859885733     PISSN: 08959285     EISSN: None     Source Type: Journal    
DOI: 10.1080/08959285.2012.658926     Document Type: Article
Times cited : (42)

References (35)
  • 2
    • 33750953959 scopus 로고    scopus 로고
    • The effects of polychronic-orientation upon retail employee satisfaction and turnover
    • Arndt, A., Arnold, T. J. and Landry, T. D. 2006. The effects of polychronic-orientation upon retail employee satisfaction and turnover. Journal of Retailing, 82: 319-330.
    • (2006) Journal of Retailing , vol.82 , pp. 319-330
    • Arndt, A.1    Arnold, T.J.2    Landry, T.D.3
  • 3
    • 84859882170 scopus 로고    scopus 로고
    • BBC, (http://news.bbc.co.uk/2/hi/technology/8219212.stm)
    • BBC. (2009). Multitaskers bad at multitasking. http://news.bbc.co.uk/2/hi/technology/8219212.stm (http://news.bbc.co.uk/2/hi/technology/8219212.stm)
    • (2009) Multitaskers bad at multitasking
  • 6
    • 0002047194 scopus 로고
    • How many things do you like to do at once? An introduction to monochronic and polychronic time
    • Bluedorn, A. C., Kaufman, C. F. and Lane, P. M. 1992. How many things do you like to do at once? An introduction to monochronic and polychronic time. Academy of Management Executive, 6: 17-26.
    • (1992) Academy of Management Executive , vol.6 , pp. 17-26
    • Bluedorn, A.C.1    Kaufman, C.F.2    Lane, P.M.3
  • 7
    • 0033239202 scopus 로고    scopus 로고
    • Generalizable biographical data validity can be achieved without multi-organizational development and keying
    • Carlson, K. D., Scullen, S. E., Schmidt, F. L., Rothstein, H. and Erwin, F. 1999. Generalizable biographical data validity can be achieved without multi-organizational development and keying. Personnel Psychology, 52: 731-755.
    • (1999) Personnel Psychology , vol.52 , pp. 731-755
    • Carlson, K.D.1    Scullen, S.E.2    Schmidt, F.L.3    Rothstein, H.4    Erwin, F.5
  • 9
    • 84859908223 scopus 로고    scopus 로고
    • The changing role of the contact center agent
    • Compton, J. 2004. The changing role of the contact center agent. CRM Magazine.,
    • (2004) CRM Magazine.
    • Compton, J.1
  • 10
    • 27744596483 scopus 로고    scopus 로고
    • Polychronicity, big five personality dimensions, and sales performance
    • Conte, J. M. and Gintoft, J. N. 2005. Polychronicity, big five personality dimensions, and sales performance. Human Performance, 18: 427-444.
    • (2005) Human Performance , vol.18 , pp. 427-444
    • Conte, J.M.1    Gintoft, J.N.2
  • 11
    • 0037846305 scopus 로고    scopus 로고
    • Validity evidence linking polychronicity, and big five personality dimensions to absence, lateness, and supervisory performance ratings
    • Conte, J. M. and Jacobs, R. R. 2003. Validity evidence linking polychronicity, and big five personality dimensions to absence, lateness, and supervisory performance ratings. Human Performance, 16: 1078-1129.
    • (2003) Human Performance , vol.16 , pp. 1078-1129
    • Conte, J.M.1    Jacobs, R.R.2
  • 12
  • 17
    • 58149370343 scopus 로고
    • Validity and utility of alternative predictors of job performance
    • Hunter, J. E. and Hunter, R. F. 1984. Validity and utility of alternative predictors of job performance. Psychological Bulletin, 96: 72-98.
    • (1984) Psychological Bulletin , vol.96 , pp. 72-98
    • Hunter, J.E.1    Hunter, R.F.2
  • 18
    • 0035647788 scopus 로고    scopus 로고
    • Individual differences in attentional strategies in multitasking situations
    • Ishizaka, K., Marshall, S. P. and Conte, J. M. 2001. Individual differences in attentional strategies in multitasking situations. Human Performance, 14: 339-358.
    • (2001) Human Performance , vol.14 , pp. 339-358
    • Ishizaka, K.1    Marshall, S.P.2    Conte, J.M.3
  • 19
    • 0000141909 scopus 로고
    • Exploring more than 24 hours in a day: A preliminary investigation of polychronic time use
    • Kaufman, C. F., Lane, P. M. and Lindquist, J. D. 1991. Exploring more than 24 hours in a day: A preliminary investigation of polychronic time use. Journal of Consumer Research, 18: 392-401.
    • (1991) Journal of Consumer Research , vol.18 , pp. 392-401
    • Kaufman, C.F.1    Lane, P.M.2    Lindquist, J.D.3
  • 20
    • 84859926697 scopus 로고    scopus 로고
    • Understanding performance in a job-relevant, applied, multitasking environment
    • Paper presented at the annual conference for the Society for Industrial and Organizational Psychology
    • Kinney, T. B. Understanding performance in a job-relevant, applied, multitasking environment. Paper presented at the annual conference for the Society for Industrial and Organizational Psychology. New York, NY. April.
    • Kinney, T.B.1
  • 21
    • 77951675071 scopus 로고    scopus 로고
    • Time for reflection: A critical examination of polychronicity
    • König, C. J. and Waller, M. J. 2010. Time for reflection: A critical examination of polychronicity. Human Performance, 23: 173-190.
    • (2010) Human Performance , vol.23 , pp. 173-190
    • König, C.J.1    Waller, M.J.2
  • 22
    • 79955098922 scopus 로고    scopus 로고
    • Measuring the things that matter: A deep dive into seven key metrics that are most critical in gauging and securing customer satisfaction, loyalty, and contact center effectiveness
    • Levin, G. 2007. Measuring the things that matter: A deep dive into seven key metrics that are most critical in gauging and securing customer satisfaction, loyalty, and contact center effectiveness. Call Center Magazine, March: 24-32.
    • (2007) Call Center Magazine , pp. 24-32
    • Levin, G.1
  • 23
    • 77953339344 scopus 로고    scopus 로고
    • Slow down, brave multitasker, and don't read this in traffic
    • March 25, (http://www.nytimes.com/)
    • Lohr, S. (2007, March 25). Slow down, brave multitasker, and don't read this in traffic. The New York Times. http://www.nytimes.com/ (http://www.nytimes.com/)
    • (2007) The New York Times
    • Lohr, S.1
  • 24
    • 23844549093 scopus 로고    scopus 로고
    • Situational judgment tests, knowledge, behavioral tendency, and validity: A meta-analysis
    • Paper presented at the 18th Annual Conference of the Society for Industrial and Organizational Psychology
    • McDaniel, M. A., Hartman, N. S. and Grubb, W. L. III. Situational judgment tests, knowledge, behavioral tendency, and validity: A meta-analysis. Paper presented at the 18th Annual Conference of the Society for Industrial and Organizational Psychology. Orlando, FL. April.
    • McDaniel, M.A.1    Hartman, N.S.2    Grubb III, W.L.3
  • 26
    • 0002025582 scopus 로고
    • Developmental determinants of individual action
    • Edited by: Dunnette, M. D. and Hough, L. M., Palo Alto, CA: Consulting Psychologists Press
    • Mumford, M. D. and Stokes, G. S. 1992. "Developmental determinants of individual action". In Handbook of industrial and organizational psychology, Edited by: Dunnette, M. D. and Hough, L. M. Vol. 3, pp. 61-138, Palo Alto, CA: Consulting Psychologists Press.
    • (1992) Handbook of industrial and organizational psychology , vol.3 , pp. 61-138
    • Mumford, M.D.1    Stokes, G.S.2
  • 27
    • 84859926696 scopus 로고    scopus 로고
    • Finding occupations
    • (http://www.onetonline.org/) (Accessed: 15 June 2009)
    • O*NET. (2009). Finding occupations. http://www.onetonline.org/ (http://www.onetonline.org/) (Accessed: 15 June 2009).
    • (2009)
  • 28
    • 85141557347 scopus 로고    scopus 로고
    • Keeping all the plates spinning: Understanding and predicting multitasking performance
    • In: Jonassen D. H., editors Mahwah, NJ: Erlbaum
    • Oswald, F. L., Hambrick, D. Z. and Jones, L. A. 2007. "Keeping all the plates spinning: Understanding and predicting multitasking performance". In Learning to solve complex scientific problems, Edited by: Jonassen, D. H. 77-97. Mahwah, NJ: Erlbaum.
    • (2007) Learning to solve complex scientific problems , pp. 77-97
    • Oswald, F.L.1    Hambrick, D.Z.2    Jones, L.A.3
  • 29
    • 77954645335 scopus 로고    scopus 로고
    • The Multitasking Preference Inventory: Toward an improved measure of individual differences in polychronicity
    • in press
    • Poposki, E. M. and Oswald, F. L. in press. The Multitasking Preference Inventory: Toward an improved measure of individual differences in polychronicity. Human Performance, 23: 247-264.
    • Human Performance , vol.23 , pp. 247-264
    • Poposki, E.M.1    Oswald, F.L.2
  • 30
    • 84859921417 scopus 로고    scopus 로고
    • Richardson, Bellows, Henry & Company, Minneapolis, MN: PreVisor
    • Richardson, Bellows, Henry & Company. 2001. Supervisory Potential Index, Minneapolis, MN: PreVisor.
    • (2001) Supervisory Potential Index
  • 32
    • 35248867334 scopus 로고    scopus 로고
    • Associations among polychronicity, goal orientation, and error orientation
    • Schell, K. L. and Conte, J. M. 2008. Associations among polychronicity, goal orientation, and error orientation. Personality and Individual Differences, 44: 288-298.
    • (2008) Personality and Individual Differences , vol.44 , pp. 288-298
    • Schell, K.L.1    Conte, J.M.2
  • 33
    • 23044519403 scopus 로고    scopus 로고
    • Development of a global measure of personality
    • Schmit, M. J., Kihm, J. A. and Robie, C. 2000. Development of a global measure of personality. Personnel Psychology, 53: 153-193.
    • (2000) Personnel Psychology , vol.53 , pp. 153-193
    • Schmit, M.J.1    Kihm, J.A.2    Robie, C.3
  • 34
    • 84859908222 scopus 로고    scopus 로고
    • Sales and service tightrope: A balancing act without a net
    • http://www.contactprofessional.com/topics/customer-service-retention/the-sales-and-service-tightrope-a-balancing-act-wi-562
    • Vance, D. (2003). Sales and service tightrope: A balancing act without a net. Contact Professional. http://www.contactprofessional.com/topics/customer-service-retention/the-sales-and-service-tightrope-a-balancing-act-wi-562 (http://www.contactprofessional.com/topics/customer-service-retention/the-sales-and-service-tightrope-a-balancing-act-wi-562)
    • (2003) Contact Professional
    • Vance, D.1
  • 35
    • 12944265117 scopus 로고    scopus 로고
    • Is there a general factor in the ratings of job performance? A meta-analytic framework for disentangling substantive and error differences
    • Viswesvaran, C., Schmidt, F. and Ones, D. S. 2005. Is there a general factor in the ratings of job performance? A meta-analytic framework for disentangling substantive and error differences. Journal of Applied Psychology, 90: 108-131.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 108-131
    • Viswesvaran, C.1    Schmidt, F.2    Ones, D.S.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.