Identification of non-technical skills from the resilience engineering perspective: A case study of an electricity distributor

Work

Volumn 41, Issue SUPPL.1, 2012, Pages 3069-3076

  Wachs, Priscila ^a   Righi, Angela Weber ^a   Saurin, Tarcisio Abreu ^a  

^a FEDERAL UNIVERSITY OF RIO GRANDE DO SUL   (Brazil)

Author keywords

electricians; Non technical skills; resilience engineering; safety at work

Indexed keywords

ACCIDENTS, OCCUPATIONAL; CONSUMER ATTITUDE; EDUCATION; ELECTRICITY; HOSPITAL SERVICE; HUMAN; INTERVIEW; MALE; OCCUPATIONAL HEALTH; ORGANIZATION; ORGANIZATION AND MANAGEMENT;

ACCIDENTS, OCCUPATIONAL; CONSUMER BEHAVIOR; EDUCATION, NONPROFESSIONAL; ELECTRICITY; HUMANS; INTERVIEWS AS TOPIC; MAINTENANCE; MALE; OCCUPATIONAL HEALTH; ORGANIZATIONAL OBJECTIVES;

EID: 84859807589     PISSN: 10519815     EISSN: None     Source Type: Journal    
DOI: 10.3233/WOR-2012-0565-3069     Document Type: Conference Paper

References (17)

1. A. Mishra, K. Catchpole and P. McCulloch, The Oxford Nontechs system: reliability and validity of a tool for measuring teamwork behavior in the operating theatre, Qual Saf Health Care 18 (2009), 104-108.
2. E. Hollnagel and D. Woods, Joint Cognitive Systems: foundations of cognitive systems engineering, Boca Raton: Taylor & Francis / CRC, 2005.
3. E. Hollnagel, Prologue: the scope of resilience engineering. In: E. Hollnagel, J. Pariès, D. Woods and J. Wreathall (Eds.), Resilience Engineering in Practice: a guidebook, Burlington: Ashgate, 2011.
4. G. Fletcher, R. Flin, P. McGeorge, R. Glavin, N. Maran and R. Patey, Rating non-technical skills: developing a behavioral marker system for use in anaesthesia, Cognition, Technology and Work 6 (2004), 165-171.
5. G. Klein, Macrocognitive measures for evaluating cognitive work. In: E. PATTERSON and J. MILLER, J. (Eds.), Macrocognition Metrics and Scenario: design and evaluation for real-world teams, Burlington: Ashgate, 2010.
6. H. W. Hendrick and B. M. Kleiner, Macroergonomics: an introduction to work system design, Santa Monica: Human Factors and Ergonomics Society, 2001.
7. J. BEergstrom, E. HEernriqson and N. Dahlstrom, From crew resource management to operational resilience, Proceedings of the fourth Resilience Engineering Symposium (2011), 36-42.
8. L. A. Melo, G. Lima, N. Gomes and R. Soares, Segurança em serviços emergenciais em redes elétricas: os fatores ambientais, Revista Produção 13 (2003),88-101.
9. L. Gonçalves, Projeto, Implantação e Avaliação de Sistemas de Relatos de Incidentes: um estudo empírico em uma distribuidora de energia elétrica, Dissertação (Mestrado em Engenharia de Produção), UFRGS, 2011.
10. M. T. Crichton and R. Flin, Identifying and training nontechnical skills of nuclear emergency response teams, Annals of Nuclear Energy 31 (2004), 1317-1330.
11. N. Svedalis, S. Undre, J. Henry, E. Sydney, M. Koutantji, A. Darzi and C. Vincent, Development, initial reliability and validity testing of an observational tool for assessing technical skills of operating room nurses, International Journal of Nursing Studies 46 (2009), 1187-1193.
12. R. Amalberti, The paradoxes of almost totally safe transportation systems, Safety Science 37 (2001), 109-126.
13. R. Flin, P. O'Connor and M. Crichton, Safety at the Sharp End: a guide to non-technical skills, Burlington: Ashgate, 2008.
14. S. Dekker and E. Hollnagel, Human factors and folk models, Cognition, Technology and Work 6 (2004), 79-86.
15. S. Dekker, Drift into Failure: from hunting broken components to understanding complex systems, London: Ashgate, 2011.
16. S. Dekker, The Field Guide to Understanding Human Error, London: Ashgate, 2006.
17. T. A. Saurin and G. Carim Junior, Evaluation and improvement of a method for assessing HSMS from the resilience engineering perspective: a case study of an electricity distributor, Safety Science 49 (2011), 355-368