Workplace aggression experienced by frontline staff in dementia care

Journal of Clinical Nursing

Volumn 21, Issue 9-10, 2012, Pages 1453-1465

  Boström, Anne Marie ^a,b,c   Squires, Janet E ^d   Mitchell, Agnes ^e   Sales, Anne E ^c   Estabrooks, Carole A ^c  

^a KAROLINSKA INSTITUTE   (Sweden)

^b DANDERYD HOSPITAL   (Sweden)

^c UNIVERSITY OF ALBERTA   (Canada)

^d OTTAWA HOSPITAL RESEARCH INSTITUTE   (Canada)

^e MACEWAN UNIVERSITY   (Canada)

Author keywords

Aggressive acts; Care provider; Contextual factors; Dementia care; Health care aides; Licensed practical nurses; Residential Alzheimer's Care Centers; Secured Dementia Units

Indexed keywords

AGGRESSION; ARTICLE; CROSS-SECTIONAL STUDY; DEMENTIA; HUMAN; NURSING; WORKPLACE;

AGGRESSION; CROSS-SECTIONAL STUDIES; DEMENTIA; HUMANS; WORKPLACE;

EID: 84859744883     PISSN: 09621067     EISSN: 13652702     Source Type: Journal    
DOI: 10.1111/j.1365-2702.2011.03924.x     Document Type: Article

References (34)

1. Alzheimer Society of Canada (2010) Rising Tide: The Impact of Dementia on Canadian Society. Alzheimer Society of Canada, Toronto, ON.
2. Arnetz JE & Arnetz BB (2000) Implementation and evaluation of a practical intervention programme for dealing with violence towards health care workers. Journal of Advanced Nursing 31, 668-680.
3. Arnetz JE & Arnetz BB (2001) Violence towards health care staff and possible effects on the quality of patient care. Social Science & Medicine 52, 417-427.
4. Astrom S, Bucht G, Eisemann M, Norberg A & Saveman BI (2002) Incidence of violence towards staff caring for the elderly. Scandinavian Journal of Caring Sciences 16, 66-72.
5. Astrom S, Karlsson S, Sandvide A, Bucht G, Eisemann M, Norberg A & Saveman BI (2004) Staff's experience of and the management of violent incidents in elderly care. Scandinavian Journal of Caring Sciences 18, 410-416.
6. Banerjee A, Daly T, Armstrong H, Armstrong P, Lafrance S & Szebehely M (2008) 'Out of Control': Violence Against Personal Support Workers in Long-Term Care. York University and Carleton University, Toronto, ON.
7. Barnett RC, Gareis KC & Brennan RT (1999) Fit as a mediator of the relationship between work hours and burnout. Journal of Occupational Health Psychology 4, 307-317.
8. Beckstead JW (2002) Confirmatory factor analysis of the Maslach Burnout Inventory among Florida nurses. International Journal of Nursing Studies 39, 785-792.
9. Bellelli G, Frisoni GB, Bianchetti A, Boffelli S, Guerrini GB, Scotuzzi A, Ranieri P, Ritondale G, Guglielmi L, Fusari A, Raggi G, Gasparotti A, Gheza A, Nobili G & Trabucchi M (1998) Special care units for demented patients: a multicenter study. The Gerontologist 38, 456-462.
10. Cohen-Mansfield J (2000) Theoretical frameworks for behavioral problems in dementia. Alzheimer's Care Quarterly 1, 8-21.
11. Duncan SM, Hyndman K, Estabrooks CA, Hesketh K, Humphrey CK, Wong JS, Acorn S & Giovannetti P (2001) Nurses' experience of violence in Alberta and British Columbia hospitals. The Canadian Journal of Nursing Research 32, 57-78.
12. Edberg AK & Hallberg IR (1996) Effects of clinical supervision on nurse-patient cooperation quality: a controlled study in dementia care. Clinical Nursing Research 5, 127-146; discussion 147-129.
13. Estabrooks CA, Squires JE, Cummings GG, Birdsell JM & Norton PG (2009a) Development and assessment of the Alberta Context Tool. BMC Health Services Research 9, 234.
14. Estabrooks CA, Squires JE, Cummings GG, Teare GF & Norton PG (2009b) Study protocol for the translating research in elder care (TREC): building context - an organizational monitoring program in long-term care project (project one). Implementation Science 4, 52.
15. Fleuren M, Wiefferink K & Paulussen T (2004) Determinants of innovation within health care organizations: literature review and Delphi study. International Journal for Quality in Health Care 16, 107-123.
16. Greenhalgh T, Robert G, Macfarlane F, Bate P & Kyriakidou O (2004) Diffusion of innovations in service organizations: systematic review and recommendations. Milbank Quarterly 82, 581-629.
17. Grol R & Grimshaw J (2003) From best evidence to best practice: effective implementation of change in patients' care. Lancet 362, 1225-1230.
18. Grol R, Berwick DM & Wensing M (2008) On the trail of quality and safety in health care. BMJ 336, 74-76.
19. Hesketh KL, Duncan SM, Estabrooks CA, Reimer MA, Giovannetti P, Hyndman K & Acorn S (2003) Workplace violence in Alberta and British Columbia hospitals. Health Policy 63, 311-321.
20. Isaksson U, Graneheim UH, Richter J, Eisemann M & Astrom S (2008) Exposure to violence in relation to personality traits, coping abilities and burnout among caregivers in nursing homes: a case-control study. Scandinavian Journal of Caring Sciences 22, 551-559.
21. Isaksson U, Astrom S, Sandman PO & Karlsson S (2009) Factors associated with the prevalence of violent behaviour among residents living in nursing homes. Journal of Clinical Nursing 18, 972-980.
22. Josefsson K, Sonde L & Wahlin TB (2007) Violence in municipal care of older people in Sweden as perceived by registered nurses. Journal of Clinical Nursing 16, 900-910.
23. Kong EH (2005) Agitation in dementia: concept clarification. Journal of Advanced Nursing 52, 526-536.
24. Maslach C, Jackson S & Leiter M (1996) Maslach Bournout Inventory. Consulting Psychologists Press, Palo Alto, CA.
25. Morgan DG, Stewart NJ, D'Arcy C, Forbes D & Lawson J (2005) Work stress and physical assault of nursing aides in rural nursing homes with and without dementia special care units. Journal of Psychiatric & Mental Health Nursing 12, 347-358.
26. Morgan DG, Crossley MF, Stewart NJ, D'Arcy C, Forbes DA, Normand SA & Cammer AL (2008) Taking the hit: focusing on caregiver 'error' masks organizational-level risk factors for nursing aide assault. Qualitative Health Research 18, 334-346.
27. Nunnally JC & Bernstein IH (1994) Psychometric Theory. McGraw Hill, New York, NY.
28. Pulsford D & Duxbury J (2006) Aggressive behaviour by people with dementia in residential care settings: a review. Journal of Psychiatric & Mental Health Nursing 13, 611-618.
29. Rotermann M (2006) Seniors' health care use. Health Report 16(Suppl.), 33-45.
30. Rycroft-Malone J (2004) The PARIHS framework - a framework for guiding the implementation of evidence-based practice. Journal of Nursing Care Quality 19, 297-304.
31. Shields M & Wilkins K (2009) Factors related to on-the-job abuse of nurses by patients. Health Report 20, 7-19.
32. Skovdahl K, Kihlgren AL & Kihlgren M (2003) Different attitudes when handling aggressive behaviour in dementia - narratives from two caregiver groups. Aging & Mental Health 7, 277-286.
33. The Swedish Council on Technology Assessment in Health Care (2008) Dementia - Caring, Ethics, Ethnical and Economical Aspects. A Systematic Review, Volume 3. The Swedish Council on Technology Assessment in Health Care, Stockholm.
34. Zeller A, Hahn S, Needham I, Kok G, Dassen T & Halfens RJ (2009) Aggressive behavior of nursing home residents toward caregivers: a systematic literature review. Geriatric Nursing 30, 174-187.