Specialist physicians' sensitivity to patient affect and satisfaction

Medical Care

Volumn 50, Issue 4, 2012, Pages 290-293

  Gulbrandsen, Pål ^a,b   Benth, Jurate Šaltyte ^a   Dahl, Fredrik Andreas ^b   Jensen, Bård Fossli ^b   Finset, Arnstein ^c   Hall, Judith A ^d  

^a Institute of Clinical Medicine   (Norway)

^b AKERSHUS UNIVERSITY HOSPITAL   (Norway)

^c UNIVERSITY OF OSLO   (Norway)

^d NORTHEASTERN UNIVERSITY   (United States)

Author keywords

accuracy; affect; communication; interpersonal sensitivity; patient; physician

Indexed keywords

ADULT; AFFECT; ARTICLE; CLINICAL PRACTICE; CORRELATION ANALYSIS; CROSS-SECTIONAL STUDY; DOCTOR PATIENT RELATION; EMOTIONALITY; FEMALE; HUMAN; INTERPERSONAL COMMUNICATION; MALE; MEDICAL SPECIALIST; NORMAL HUMAN; PATIENT SATISFACTION; PHYSICIAN; PHYSICIAN ATTITUDE; PRIORITY JOURNAL; QUESTIONNAIRE; SELF REPORT; SEX DIFFERENCE;

ADULT; AFFECT; CROSS-SECTIONAL STUDIES; FEMALE; HUMANS; MALE; MEDICINE; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PHYSICIANS; QUESTIONNAIRES;

EID: 84858698603     PISSN: 00257079     EISSN: 15371948     Source Type: Journal    
DOI: 10.1097/MLR.0b013e318242313e     Document Type: Article

References (26)

1. Street RL Jr, Makoul G, Arora NK, et al. How does communication heal? Pathways linking clinician-patient communication to health outcomes. Patient Educ Couns. 2009;74:295-301.
2. Rao J, Anderson LA, Inui TS, et al. Communication interventions make a difference in conversations between physicians and patients. A systematic review of the evidence. Med Care. 2007;45:340-349.
3. Smith RC, Lyles JS, Mettler J, et al. The effectiveness of intensive training for residents in interviewing. A randomized, controlled study. Ann Intern Med. 1998;128:118-126.
4. Levinson W, Gorawara-Bhat R, Lamb J. A study of patient clues and physician responses in primary care and surgical settings. JAMA. 2000;284:1021-1027. (Pubitemid 30659134)
5. Epstein RM, Hadee T, Carroll J, et al. "Could this be something serious?" Reassurance, uncertainty, and empathy in response to patients' expressions of worry. J Gen Intern Med. 2007;22:1731-1739. (Pubitemid 50000143)
6. Zimmermann C, Del Piccolo L, Finset A. Cues and concerns by patients in medical consultations: a literature review. Psychol Bull. 2007;133: 438-463.
7. Morse DS, Edwardsen EA, Gordon HS. Missed opportunities for interval empathy in lung cancer communication. Arch Intern Med. 2008;168:1853-1858.
8. Mjaaland TA, Finset A, Fossli Jensen B, et al. Physicians' responses to patients' negative emotions in hospital consultations: a video-based observational study. Patient Educ Couns. 2011;84:332-337.
9. Spiro H. What is empathy and can it be taught? Ann Intern Med. 1992;116:843-846. (Pubitemid 23034763)
10. Anvik T, Grimstad H, Baerheim A, et al. Medical students' cognitive and affective attitudes towards learning and using communication skills-a nationwide cross-sectional study. Med Teach. 2008;303:272-279. (Pubitemid 351943183)
11. Salmon P, Humphris GM, Ring A, et al. Primary care consultations about medically unexplained symptoms: patient presentations and doctor responses that influence the probability of somatic intervention. Psychosom Med. 2007;69:571-577. (Pubitemid 47205742)
12. Mjaaland TA, Finset A, Fossli Jensen B, et al. Patients' negative emotional cues and concerns in hospital consultations: a video-based observational study. Patient Educ Couns. 2011;85:356-362.
13. Merkel WT. Physician perception of patient satisfaction: do doctors know which patients are satisfied? Med Care. 1984;22:453-459. (Pubitemid 14116036)
14. Hall JA, Stein TS, Roter DL, et al. Inaccuracies in physicians' perceptions of their patients. Med Care. 1999;37:1164-1168.
15. Fossli Jensen B, Gulbrandsen P, Dahl FA, et al. Effectiveness of a short course in clinical communication skills for hospital physicians: results of a crossover randomized controlled trial (ISRCTN22153332). Patient Educ Couns. 2011;84:163-169.
16. Gulbrandsen P, Fossli Jensen B. Post recruitment confirmation of informed consent by SMS. J Med Ethics. 2010;36:126-128.
17. Watson D, Clark LA, Tellegen A. Development and validation of a brief measures of positive and negative affect: the PANAS scales. J Pers Soc Psychol. 1988;54:1063-1070.
18. De Peuters S, Janssens T, Van Diest I, et al. Dyspnea-related anxiety: the Dutch version of the Breathlessness Beliefs Questionnaire. Chron Respir Dis. 2001;8:11-19.
19. Brown AK, Liu-Ambrose T, Tate R, et al. The effect of group-based exercise on cognitive performance and mood in seniors residing in intermediate care and self-care retirement facilities: a randomised controlled trial. Br J Sports Med. 2009;43:608-614.
20. Sharma A, Sharp DM, Walker LG, et al. Predictors of early postoperative quality of life after elective resection for colorectal cancer. Ann Surg Oncol. 2007;14:3435-3442. (Pubitemid 350160122)
21. Steiger JH. Tests for comparing elements of a correlation matrix. Psychol Bull. 1980;87:245-251.
22. Hall JA. Gender effects in decoding nonverbal cues. Psychol Bull. 1978;85:845-857.
23. Hall JA. Nonverbal Sex Differences: Communication Accuracy and Expressive Style. Baltimore: Johns Hopkins University Press; 1984.
24. Vogt DS, Colvin R. Interpersonal orientation and the accuracy of personality judgments. J Pers. 2003;71:267-295. (Pubitemid 37340739)
25. Hall JA, Roter DL, Blanch DC, et al. Nonverbal sensitivity in medical students: implications for clinical interactions. J Gen Intern Med. 2009;24:1217-1222.
26. Roter DL, Hall JA, Aoki Y. Physician gender effects in medical communication. A meta-analytic review. JAMA. 2002;288:756-764. (Pubitemid 34848232)