Quality from the patient's perspective: A one-year trial

International Journal of Health Care Quality Assurance

Volumn 25, Issue 3, 2012, Pages 177-188

  Jakobsson, Liselotte ^a   Holmberg, Leif ^a  

^a KRISTIANSTAD UNIVERSITY   (Sweden)

Author keywords

Acute services; Concordance model; Nursing; Satisfaction; Sweden

Indexed keywords

AGED; ARTICLE; CLINICAL COMPETENCE; CULTURAL COMPETENCE; FEMALE; HEALTH CARE QUALITY; HUMAN; HUMAN RELATION; IN SERVICE TRAINING; INTERPERSONAL COMMUNICATION; MALE; MEDICAL STAFF; METHODOLOGY; MIDDLE AGED; NURSING STAFF; ORGANIZATION AND MANAGEMENT; PATIENT EDUCATION; PATIENT SATISFACTION; STANDARD;

AGED; CLINICAL COMPETENCE; COMMUNICATION; CULTURAL COMPETENCY; FEMALE; HUMANS; INSERVICE TRAINING; MALE; MEDICAL STAFF, HOSPITAL; MIDDLE AGED; NURSING STAFF, HOSPITAL; PATIENT EDUCATION AS TOPIC; PATIENT SATISFACTION; PROFESSIONAL-PATIENT RELATIONS; QUALITY OF HEALTH CARE;

EID: 84857940392     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526861211210402     Document Type: Article

References (19)

1. Altman, D.G. (1997), Practical Statistics for Medical Research, Chapman and Hall, London.
2. Addington-Hall, J. (2002), "Research sensitivities to palliative care patients" in European Journal of Cancer Care, Vol. 11, No. 3, pp. 220-4.
3. Attree, M. (2001), "Patients' and relatives' experiences and perspective of 'good' and 'not so good' quality care" in Journal of Advanced Nursing, Vol. 33, No. 4, pp. 456-66.
4. Calman, K. and Hine, D. (1995), A Policy Framework for Commissioning Cancer Services, HMSO, London.
5. Coulter, A. (2003), "Patient information and shared decision-making in cancer care" in British Journal of Cancer, Vol. 89, pp. 15-16.
6. Ford, R.C., Bach, S.A. and Fottler, M.D. (1997), "Methods of measuring patient satisfaction in healthcare organizations" in Healthcare Management Review, Vol. 22, No. 2, pp. 74-89.
7. Jakobsson, L. (2000), Everyday Problems in Men with Prostate Cancer. Aspects of Micturition, Indwelling Urinary Catheter Treatment and Sexual Life, Lund University Press, Lund.
8. Lutby, C., Cedraschi, C. and Allaz, A-F. (2005), "How do patients define 'good' and 'bad' doctors? Qualitative approach to the representation of hospital patients" in Swiss Medical Weekly, Vol. 135, Nos 5/6, pp. 82-6.
9. McCabe, C. (2004), "Nurse-patient communication: an exploration of patients' experiences" in Journal of Clinical Nursing, Vol. 13, No. 1, pp. 41-9.
10. Meichenbaum, D. and Turk, D.C. (1987), Facilitating Treatment Adherence. A Practitioner's Guide Book, Plenum Press, New York, NY.
11. Persson, L. (1998), Daily Life Problems from a Nursing Perspective in Patients with Acute Leukemia or Highly Malignant Lymphoma, Lund University Press, Lund.
12. Persson, E., Gustavsson, B., Hellström, A-L., Lappas, G. and Hultén, L. (2005), "Ostomy patients' perceptions of quality of care" in Journal of Advanced Nursing, Vol. 49, No. 1, pp. 1-58.
13. Pålsson, M-B. (1995), Support for Women with Breast Cancer, and for the District and Hospital Nurses Involved. An Intervention Study, Umeå University Press, Umeå.
14. Taris, T.W. and Kompier, M. (2003), "Challenges in longitudinal designs in occupational health psychology" in Scandinavian Journal of Work, Environment and Health, Vol. 29, No. 1, pp. 1-4.
15. Veenstra, M. and Hofoss, D. (2003), "Patient experiences with information in hospital setting: a multilevel approach" in Medical Care, Vol. 41, No. 4, pp. 490-9.
16. Wilde-Larsson, B. and Larsson, G. (1999), "Patients' view on quality of care: do they merely reflect their sense of coherence?" in Journal of Advanced Nursing, Vol. 30, No. 1, pp. 33-9.
17. Wilde-Larsson, B. and Larsson, G. (2000), "Development of a short form of the quality from the patient's perspective questionnaire" in Journal of Clinical Nursing, Vol. 11, No. 5, pp. 681-7.
18. Wilde-Larsson, B., Larsson, G., Larsson, M. and Starrin, B. (2001), Kvalitet ur patientens perspektvi ("Quality from the Patient's Perspective"), Vårdförbundet, Stockholm, (in Swedish).
19. Yardley, S.J., Davis, C.L. and Sheldon, F. (2001), "Receiving a diagnosis of lung cancer: patients' interpretations, perceptions, and perspectives" in Palliative Medicine, Vol. 15, No. 5, pp. 379-86.