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Volumn 20, Issue , 2012, Pages 52-53

Assessing how service quality, airline image and customer value affect the intentions of passengers regarding low cost carriers

Author keywords

Airline image; Airline service quality; Low cost airlines

Indexed keywords

AIRLINE INDUSTRY; EQUATION; NUMERICAL MODEL;

EID: 84857455942     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2011.12.007     Document Type: Article
Times cited : (67)

References (8)
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    • Effects of price, brand, and store information on buyers' product evaluations
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    • A service quality model and its marketing implications
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    • Service quality - developing a service quality index in the provision of commercial bus contracts
    • Hensher D., Stopher P., Bullock P. Service quality - developing a service quality index in the provision of commercial bus contracts. Transportation Research Part A: Policy and Practice 2003, 37:499-517.
    • (2003) Transportation Research Part A: Policy and Practice , vol.37 , pp. 499-517
    • Hensher, D.1    Stopher, P.2    Bullock, P.3
  • 8
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    • The effect of airline service quality on passengers' behavioural intentions: a Korean case study
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    • Park, J.1    Robertson, R.2    Wu, C.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.