Quality initiatives quality improvement in radiology: Basic principles and tools required to achieve success

Radiographics

Volumn 31, Issue 6, 2011, Pages 1499-1509

  Kruskal, Jonathan B ^a   Eisenberg, Ronald ^a   Sosna, Jacob ^a   Yam, Chun Sham ^a   Kruskal, Joshua D ^a   Boiselle, Phillip M ^a  

^a BETH ISRAEL DEACONESS MEDICAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

HUMAN; ORGANIZATION AND MANAGEMENT; PATIENT SAFETY; RADIOLOGY; REVIEW; STANDARD; TOTAL QUALITY MANAGEMENT; UNITED STATES;

EFFICIENCY, ORGANIZATIONAL; HUMANS; PATIENT SAFETY; QUALITY IMPROVEMENT; RADIOLOGY; UNITED STATES;

EID: 84857410255     PISSN: 02715333     EISSN: 15271323     Source Type: Journal    
DOI: 10.1148/rg.316115501     Document Type: Article

References (27)

1. Strife JL, Kun LE, Becker GJ, Dunnick NR, Bosma J, Hattery RR. American Board of Radiology perspective on Maintenance of Certification: part IV-practice quality improvement for diagnostic radiology. RadioGraphics 2007;27(3):769-774.
2. Kruskal JB, Anderson S, Yam CS, Sosna J. Strategies for establishing a comprehensive quality and performance improvement program in a radiology department. RadioGraphics 2009;29(2):315-329.
3. Marx D. Patient safety and the "just culture": a primer for health care executives. New York, NY: Columbia University, 2001. http://www.merstm.net/support/marx_primer.pdf. Accessed November 24, 2010.
4. Reinertsen JL, Gosfield AG, Rupp W, Whittington JW. Engaging physicians in a shared quality agenda. IHI Innovation Series white paper. Cambridge, Mass: Institute for Healthcare Improvement, 2007.
5. Alderson PO. Customer service and satisfaction in radiology. AJR Am J Roentgenol 2000;175(2):319-323.
6. Lexa FJ, Berlin JW. The architecture of smart surveys: core issues in why and how to collect patient and referring physician satisfaction data. J Am Coll Radiol 2009;6(2):106-111.
7. Sousa GW, Van Aken EM, Groesbeck RL. Applying an enterprise engineering approach to engineering work: a focus on business process modeling. Eng Manage J 2002;14(3):15-24.
8. Mahgerefteh S, Kruskal JB, Yam CS, Blachar A, Sosna J. Peer review in diagnostic radiology: cur-rent state and a vision for the future. RadioGraphics 2009;29(5):1221-1231.
9. Sheu YR, Feder E, Balsim I, Levin VF, Bleicher AG, Branstetter BF 4th. Optimizing radiology peer review: a mathematical model for selecting future cases based on prior errors. J Am Coll Radiol 2010; 7(6):431-438.
10. National Patient Safety Goals. The Joint Commission. http://www.jointcommission.org/standards _information/npsgs.aspx. Accessed December 24, 2010.
11. Ervin FR. Strategic business planning for internal medicine. Am J Med 1996;101(1):95-99.
12. van Wijngaarden JD, Scholten GR, van Wijk KP. Strategic analysis for health care organizations: the suitability of the SWOT-analysis. Int J Health Plann Manage 2010 Jul 5. [Epub ahead of print]
13. Ondategui-Parra S, Erturk SM, Ros PR. Survey of the use of quality indicators in academic radiology departments. AJR Am J Roentgenol 2006;187(5): W451-W455.
14. Ondategui-Parra S, Bhagwat JG, Zou KH, et al. Practice management performance indicators in academic radiology departments. Radiology 2004; 233(3):716-722.
15. Abujudeh HH, Kaewlai R, Asfaw BA, Thrall JH. Quality initiatives: key performance indicators for measuring and improving radiology department performance. RadioGraphics 2010;30(3):571-580.
16. Tague NR. The quality toolbox. American Society for Quality. Milwaukee, Wis: Quality Press, 2005.
17. Continuous Quality Improvement Initiative. Radiological Society of North America. http://www.rsna.org/Quality/gettingstarted/tools.cfm. Accessed December 24, 2010.
18. Shahar E, Shahar DJ. Causal diagrams and change variables. J Eval Clin Pract 2010 Sep 12. [Epub ahead of print]
19. Shahar E. Causal diagrams for encoding and eval-uation of information bias. J Eval Clin Pract 2009; 15(3):436-440.
20. Pfadt A, Wheeler DJ. Using statistical process control to make data-based clinical decisions. J Appl Behav Anal 1995;28(3):349-370.
21. Laurila J, Standertskjöld-Nordenstam CG, Suramo I, et al. The efficacy of a continuous quality improvement (CQI) method in a radiological department: comparison with non-CQI control material. Acta Radiol 2001;42(1):96-100.
22. Mohammed MA, Worthington P, Woodall WH. Plotting basic control charts: tutorial notes for healthcare practitioners. Qual Saf Health Care 2008; 17(2):137-145.
23. Finison LJ, Finison KS, Bliersbach CM. The use of control charts to improve healthcare quality. J Healthc Qual 1993;15(1):9-23.
24. Perla RJ, Provost LP, Murray SK. The run chart: a simple analytical tool for learning from variation in healthcare processes. BMJ Qual Saf 2011;20(1): 46-51.
25. Stafoggia M, Lallo A, Fusco D, et al. Spie charts, target plots, and radar plots for displaying comparative outcomes of health care. J Clin Epidemiol 2011;64(7):770-778.
26. van Wagtendonk I, Smits M, Merten H, Heetveld MJ, Wagner C. Nature, causes and consequences of unintended events in surgical units. Br J Surg 2010;97(11):1730-1740.
27. van Noord I, Eikens MP, Hamersma AM, de Bruijne MC. Application of root cause analysis on malpractice claim files related to diagnostic failures. Qual Saf Health Care 2010;19(6):e21.