Noninterpretive skills for radiology residents. Customer service and satisfaction in radiology

American Journal of Roentgenology

Volumn 175, Issue 2, 2000, Pages 319-323

  Alderson, Philip O ^a  

^a Och Spine at New York Presbyterian Hospitals   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DIAGNOSTIC ACCURACY; HEALTH CARE QUALITY; HUMAN; INTERPERSONAL COMMUNICATION; PATIENT SATISFACTION; PRIORITY JOURNAL; RADIOLOGY; RELIABILITY; REVIEW; SKILL; ARTICLE; CLINICAL COMPETENCE; DOCTOR PATIENT RELATION; STANDARD;

CLINICAL COMPETENCE; HUMANS; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; QUALITY OF HEALTH CARE; RADIOLOGY;

EID: 0034244633     PISSN: 0361803X     EISSN: None     Source Type: Journal    
DOI: 10.2214/ajr.175.2.1750319     Document Type: Review

References (8)

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3. Brandenburger AM, Nalebuff BJ. Co-opetition. New York: Doubleday, 1997:28-32
4. Hall MF. Patient satisfaction or acquiescence? Comparing mail and telephone survey results. J Health Care Mark 1995;15:54-61
5. Jacobson HG. Machines and people: who and what are important? JAMA 1984;252:1181-1182
6. Gunderman RB. Images of the imager: the essential role of ethics in the future of radiology. Acad Radial 1999;6:148-155
7. Froehlich GW, Welch HG. Meeting walk-in patients' expectations for testing: effects on satisfaction. J Gen Intern Med 1996;11:470-474
8. Finnochio LJ, Dower CM, Blick NT, Grangnola CM, Task Force on Health Care Regulation. Strengthening consumer protection: priorities for healthcare workforce regulation. San Francisco: Pew Health Professions Commission, 1998:vii