Emotional distance to so-called difficult patients

Scandinavian Journal of Caring Sciences

Volumn 26, Issue 1, 2012, Pages 90-97

  Michaelsen, Jette Joost ^a  

^a UNIVERSITY OF COPENHAGEN   (Denmark)

Author keywords

Avoidance; Compromise strategy; Difficult communication; Emotional labour; Hermeneutic phenomenology; Home nurses; Persuasion strategy; Qualitative study; So called difficult patients; Strategy (emotional distance)

Indexed keywords

ADULT; AGED; ARTICLE; COMMUNITY HEALTH NURSING; DENMARK; FEMALE; HOME CARE; HUMAN; INTERPERSONAL COMMUNICATION; MALE; MIDDLE AGED; NURSE PATIENT RELATIONSHIP; PERSUASIVE COMMUNICATION; QUALITATIVE RESEARCH; SOCIAL DISTANCE;

ADULT; AGED; AGED, 80 AND OVER; COMMUNITY HEALTH NURSING; DENMARK; FEMALE; HOME CARE SERVICES; HUMANS; MALE; MIDDLE AGED; NEGOTIATING; NURSE-PATIENT RELATIONS; PERSUASIVE COMMUNICATION; QUALITATIVE RESEARCH; SOCIAL DISTANCE;

EID: 84857045741     PISSN: 02839318     EISSN: 14716712     Source Type: Journal    
DOI: 10.1111/j.1471-6712.2011.00908.x     Document Type: Article

References (32)

1. Michaelsen JJ. Kommunikation i den Primære Sundhedstjeneste. En kvalitativ Undersøgelse af Relation og Interaktion mellem Hjemmesygeplejerske og den "Vanskelige" Patient (Communication in the Primary Health-Care Sector. A Qualitative Investigation of Relationship and Interaction between Home nurse and "difficult" Patient). 2006, PhD thesis. The Faculty of Health Sciences, The University of Aarhus, Aarhus.
2. Michaelsen JJ. Vanskelige pasienter og sykepleiere. I: Å være Pasient. En Innføring i Pasientologi (Difficult patients and nurses. In To be a Patient. An Introduction to Patientology) (Graubæk A, ed.), 2010, Akribe, Oslo, 141-60.
3. Lorber J. Good patients and problem patients: conformity and deviance in a general hospital. J Health Soc Behav 1975; 16: 213-25.
4. Wright AL, Morgan WJ. On the creation of "problem" patients. Soc Sci Med 1990; 30: 951-9.
5. Carveth JA. Perceived patient deviance and avoidance by nurses. Nurs Res 1995; 44: 173-8.
6. Podrasky DL, Sexton DL. Nurses' reactions to difficult patients. J Nurs Scholarsh 1988; 20: 16-21.
7. Schwenk TL, Marquez JT, Lefever D, Cohen M. Physician and patient determinants of difficult physician-patient relationships. BMC Fam Pract 1989; 28: 59-63.
8. Haas LJ, Leiser JP, Magill MK, Sanyer ON. Management of the difficult patient. Am Fam Physician 2005; 72: 2063-80.
9. Hahn SR. Physical symptoms and physician-experienced difficulty in the physician-patient relationship. Ann Intern Med 2001; 134 (Suppl Part 2): 897-904.
10. Smith ME, Hart G. Nurses' responses to patient anger: from disconnecting to connecting. J Adv Nurs 1994; 20: 643-51.
11. Sheldon LK, Barrett R, Ellington L. Difficult communication in nursing. J Nurs Scholarsh 2006; 38: 141-7.
12. Duxbury J. Difficult Patients. 2000, Butterworth-Heinemann, Oxford.
13. Brunero S, Lamont S. The "difficult" nurse-patient relationship: development and evaluation of an e-learning package. Contemp Nurse 2010; 35(2): 136-46.
14. Smith P. The Emotional Labour of Nursing. 1992, Macmillan, London.
15. Hochschild AR. The Managed Heart - Commercialization of Human Feeling. 2003, The Regents of University of California Press, Berkeley and Los Angeles, California.
16. Gray B. The emotional labour of nursing: defining and managing emotions in nursing work. Nurse Educ Today 2009; 29: 168-75.
17. Maguire P. Barriers to psychological care of the dying. Br Med J 1985; 291: 1711-3.
18. Trexler JC. Reformulation of deviance and labelling theory for nursing. J Nurs Scholarsh 1996; 28: 131-5.
19. Henderson A. Emotional labour and nursing: an underappreciated aspect of caring work. Nurs Inq 2001; 8: 130-8.
20. Travelbee J. Mellemmenneskelige Aspekter i Sygepleje (Interpersonal Aspects of Nursing). 2010, Munksgaard, Copenhagen.
21. Van Manen M. Researching Lived Experience: Human Science for an Action Sensitive Pedagogy. 1990, The University of Western Ontario, Ontario.
22. Silverman HJ. Phenomenology: from hermeneutics to deconstruction. Res Phenomenol 1984; XIV: 19-34.
23. Spradley JP. Participant Observation. 1980, Holt, Rinehart and Winston, New York.
24. Kvale S. Interviews. An Introduction to the Qualitative Research Interview. 1996, Sage, California.
25. Tesch R. Qualitative Research: Analysis Types and Software Tools. 1990, The Falmer Press, London.
26. Taylor SJ, Bogdan R. Introduction to Qualitative Research Methods: A Guidebook and Resource. 1998, John Wiley and Sons, Inc., New York.
27. Theorell T, Søndergård Kristensen T, Kornitzer M, Marmot M, Orth-Gomér K, Steptoe A. Stress and Cardiovascular Disease. 2006, European Heart Network, Brussels.
28. Macdonald M. Origins of difficulty in the nurse-patient encounter. Nurs Ethics 2007; 14(4): 510-21.
29. Gray B. The emotional labour of nursing 1: exploring the concept. Nurs Times 2009; 105: 26-29.
30. Øien AM, Steihaug S, Iversen S, Råheim M. Communication as negotiation processes in longterm physiotherapy: a qualitative study. Scand J Caring Sci 2010; 25(1): 53-61.
31. Robinson WZ, Robinson-Smith G. Strategies used by clinical nurse specialists in "difficult" clinician-patient situations. Clin Nurse Spec 2007; 21(2): 74-84.
32. Bland AP, Rossen EK. Clinical supervison of nurses working with patients with borderline personality disorders. Issues Ment Health Nurs 2005; 26: 507-17.