Defining business process maturity. A journey towards excellence

Total Quality Management and Business Excellence

Volumn 22, Issue 11, 2011, Pages 1119-1137

  van Looy, Amy ^a,b   de Backer, Manu ^a,b,c,d   Poels, Geert ^b  

^a UNIVERSITY COLLEGE GHENT   (Belgium)

^b GHENT UNIVERSITY   (Belgium)

^c UNIVERSITY OF ANTWERP   (Belgium)

^d UNIVERSITY OF LEUVEN   (Belgium)

Author keywords

Business excellence; Business process capability; Business process management; Business process maturity; Business process orientation; Continuous improvement; Process excellence

Indexed keywords

EID: 84856482816     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2011.624779     Document Type: Article

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