Assessing organizational capabilities: Reviewing and guiding the development of maturity grids

IEEE Transactions on Engineering Management

Volumn 59, Issue 1, 2012, Pages 138-159

  Maier, Anja M ^a   Moultrie, James ^b   Clarkson, P John ^c  

^a TECHNICAL UNIVERSITY OF DENMARK   (Denmark)

^b UNIVERSITY OF CAMBRIDGE   (United Kingdom)

^c UNIVERSITY OF CAMBRIDGE   (United Kingdom)

Author keywords

Communication; design science; interface management; maturity grid; maturity matrix; maturity model; new product development; organizational capabilities; organizational change; performance assessment; process improvement; project management; quality management

Indexed keywords

DESIGN SCIENCE; INTERFACE MANAGEMENT; MATRIX; MATURITY GRID; MATURITY MODEL; NEW PRODUCT DEVELOPMENT; ORGANIZATIONAL CAPABILITIES; ORGANIZATIONAL CHANGE; PERFORMANCE ASSESSMENT; PROCESS IMPROVEMENT;

ACTINIDES; COMMUNICATION; MANAGEMENT SCIENCE; PRODUCT DEVELOPMENT; PROJECT MANAGEMENT;

QUALITY MANAGEMENT;

EID: 84856458107     PISSN: 00189391     EISSN: None     Source Type: Journal    
DOI: 10.1109/TEM.2010.2077289     Document Type: Article

References (107)

1. M. C. Paulk, "Surviving the quagmire of process models, integrated models, and standards," presented at the ASQ Annu. Qual. Congr., Toronto, Canada, 2004.
2. D. Leonard-Barton, "Core capabilities and core rigidities: A paradox in managing new product development," Strateg. Manage. J., vol. 13, no. 8, pp. 111-125, 1992.
3. J. W. Moore, "An integrated collection of software engineering standards," IEEE Softw., vol. 16, no. 6, pp. 51-57, Nov./Dec. 1999. (Pubitemid 30514437)
4. C. P. Halvorsen and R. Conradi, "A taxonomy to compare SPI frameworks," presented at the 8th Eur. Workshop Softw. Process Technol., Witten, Germany, 2001.
5. M. C. Paulk, "A taxonomy for improvement frameworks," presented at the World Congr. Softw. Qual., Bethesda, MD, 2008.
6. M. C. Paulk, B. Curtis, M. B. Chrissis, and C. V. Weber, "Capability maturity model SM for software, version 1.1," Carnegie Mellon Univ., Pittsburgh, PA, Tech. Rep. CMU/SEI-93-TR-024 ESC-TR-93-177, Feb. 1993.
7. M. C. Paulk, C. V. Weber, B. Curtis, and M. B. Chrissis, The Capability Maturity Model: Guidelines for Improving the Software Process. Boston, MA: Addison-Wesley, 1995.
8. M. B. Chrissis, M. Konrad, and S. Shrum, CMMI. Guidelines for Process Integration and Product Improvement. Boston, MA: Addison-Wesley, 2003.
9. B. Curtis, W. E. Hefley, and S. Miller, The People Capability Maturity Model: Guidelines for Improving the Workforce. Reading, MA: Addison Wesley Longman, 2002.
10. M. Hammer, "The process audit," Harv. Bus. Rev., vol. 85, no. 4, pp. 111-121, 2007.
11. K. P. Grant and J. S. Pennypacker, "Project management maturity: An assessment of project management capabilities among and between selected industries," IEEE Trans. Eng. Manage., vol. 53, no. 1, pp. 59-68, Feb. 2006. (Pubitemid 43174064)
12. J. Becker, R. Knackstedt, and J. Pöppelbuß, "Developing maturity models for IT management: A procedure model and its application," Bus. Inf. Syst. Eng., vol. 1, no. 3, pp. 213-222, 2009.
13. M. Kohlegger, R. Maier, and S. Thalmann, "Understanding maturity models results of a structured content analysis," presented at the IKNOW I-SEMANTICS, Graz, Austria, 2009.
14. T. De Bruin and M. Rosemann, "Understanding the main phases of developing a maturity model," presented at the 16th Australas. Conf. Inf. Syst., Sydney, NSW Australia, 2005.
15. M. Siponen, "Towards maturity of information security maturity criteria: Six lessons learned from software maturity criteria," Inf. Manage. Comput. Secur., vol. 10, no. 5, pp. 210-224, 2002. (Pubitemid 35359379)
16. L. G. Pee and A. Kankanhalli, "A model of organisational knowledge management maturity based on people, process, and technology," J. Inf. Knowl. Manage., vol. 8, no. 2, pp. 79-99, 2009.
17. C. Ibbs and Y. Kwak, "Assessing project management maturity," Proj. Manage. J., vol. 31, no. 1, pp. 32-43, 2000.
18. J. S. Pennypacker and K. P. Grant, "Project management maturity: An industry benchmark," Proj. Manage. J., vol. 34, no. 1, pp. 4-11, 2003. (Pubitemid 36360191)
19. M. Mullaly, "Longitudinal analysis of project management maturity," Proj. Manage. J., vol. 36, no. 3, pp. 62-73, 2006.
20. U. Kulkarni and R. St Louis, "Organisational self assessment of knowledge management maturity," presented at the 9th Americas Conf. Inf. Syst., Pittsburgh, PA, 2003.
21. T. Mettler and P. Rohner, "A design science research perspective on maturity models in information systems," University of St. Gallen, St. Gallen, May 2009.
22. R. Phaal, C. J. P. Farrukh, and D. R. Probert, "Technology management tools: Concept, development and application," Technovation, vol. 26, no. 3, pp. 336-344, 2005.
23. D. O. Health. (2010, Sep. 6). Achieving Excellence Design Evaluation Toolkit (AEDET Evolution) last accessed [Online]. Available: http://www.dh.gov. uk/en/Publicationsandstatistics/Publications/Publications PolicyAndGuidance/DH- 082089.
24. V. P. Kochikar, "The knowledge management maturity model-A staged framework for leveraging knowledge," presented at the KMWorld 2000, San Jose, CA, 2000.
25. K. Ehms and M. Langen, "Reifemodelle im KM-consulting-Erfahrungen aus 4 Jahren Beratungspraxis," presented at the KnowTech 2004, Muenchen, Germany, 2004.
26. P. Chinowsky, K. Molenaar, and A. Realph, "Learning organizations in construction," J. Manage. Eng., vol. 23, no. 1, pp. 27-33, 2007.
27. J. C. Mankins, "Technology readiness levels: A white paper," presented at the NASA, Washington, DC, 1995.
28. J. C. Mankins, "Technology readiness assessments: A retrospective," Acta Astronautica, vol. 65, no. 9-10, pp. 1216-1223, 2009.
29. J. E. Ramirez-Marquez and B. Sauser, "System development planning via system maturity optimization," IEEE Trans. Eng. Manage., vol. 56, no. 3, pp. 533-548, Aug. 2009.
30. R. Foster, Innovation: The Attacker's Advantage. New York: Summit Books, 1986.
31. C. M. Christensen, "Exploring the limits of the technology S-Curve. Part I: Component technologies," Prod. Oper. Manage., vol. 1, no. 4, pp. 334-357, 1992.
32. R. Nolan, "Managing the computer resource: A stage hypothesis," Harv. Bus. Rev., vol. 16, no. 7, pp. 399-405, 1973.
33. L. E. Greiner, "Evolution and revolution as organizations grow," Harv. Bus. Rev., vol. 50, no. 4, pp. 37-46, 1972.
34. N. Cross, Engineering Design Methods: Strategies for Product Design. London, U. K.: Wiley, 2008.
35. N. Cross, "Designerly ways of knowing: Design discipline versus design science," Des. Issu., vol. 17, no. 3, pp. 49-55, 2001.
36. A. R. Hevner, S. R. March, J. Park, and S. Ram, "Design science in information systems research," MIS Q., vol. 28, no. 1, pp. 75-105, 2004.
37. K. M. Eisenhardt, "Building theories from case study research," Acad. Manage. Rev., vol. 14, no. 4, pp. 532-550, 1989.
38. M. Bloor, "Techniques of validation in qualitative research: A critical commentary," in Context and Method in Qualitative Research, G. Miller and R. Dingwall, Eds. London, U. K.: Sage, 1997, pp. 37-50.
39. Oxford English Dictionary (OED) "Mature" and "Maturity," 2009.
40. K. Dooley, A. Subra, and J. Anderson, "Maturity and its impact on new product development project performance," Res. Eng. Des., vol. 13, no. 1, pp. 23-39, 2001.
41. J. K. Crawford, Project Management Maturity Model Providing a Proven Path to Project Management Excellence. New York: Marcel Dekker, 2002.
42. J. K. Crawford, Project Management Maturity Model, 2nd ed. Boca Raton, FL: Auerbach Publications, Taylor and Francis Group, 2007.
43. Project Management Institute, A Guide to the Project Management Body of Knowledge. Newtown Square, PA: Project Management Institute, 2000.
44. T. J. Cooke-Davies and A. Arzymanow, "The maturity of project management in different industries: An investigation into variations between project management models," Int. J. Proj. Manage., vol. 21, no. 6, pp. 471-478, 2003. (Pubitemid 36941647)
45. H. Kerzner, Using the Project Management Maturity Model: Strategic Planning for Project Management, 2nd ed. Hoboken, NJ:Wiley, 2005.
46. R. Gareis and M. Huemann, "Maturity models for the project-oriented company," in Gower Handbook of Project Management, J. R. Turner, Ed., 4th ed. Aldershot, U. K.: Gower, 2008, pp. 183-208.
47. E. S. Andersen and S. A. Jessen, "Project maturity in organisations," Int. J. Proj. Manage., vol. 21, no. 6, pp. 457-461, 2003. (Pubitemid 36941645)
48. Y. H. Kwak and C. W. Ibbs, "Calculating project management's return on investment," Proj. Manage. J., vol. 31, no. 2, pp. 38-47, 2000.
49. G. Skulmoski, "Project maturity and competence interface," Cost Eng., vol. 43, no. 6, pp. 11-18, 2001. (Pubitemid 33760292)
50. Project Management Institute, Organizational Project Management Maturity Model (OPM3). Newtown Square, PA: Project Management Institute, 2005.
51. E. G. Penrose, The Theory of the Growth of the Firm. NewYork: Wiley, 1959.
52. B. Wernerfelt, "A resource-based view of the firm," Strateg. Manage. J., vol. 5, no. 2, pp. 171-180, 1984.
53. J. B. Barney, "Firm resources and sustained competitive advantage," J. Manage., vol. 17, no. 1, pp. 99-120, 1991.
54. K. M. Eisenhardt and C. B. Schoonhoven, "Resource-based view of strategic alliance formation: Strategic and social effects in entrepreneurial firms," Org. Sci., vol. 7, no. 2, pp. 136-150, 1996.
55. D. Ulrich and N. Smallwood, Why the Bottom Line isn't!: How to Build Value Through People and Organizational Change. New York:Wiley, 2003.
56. D. Ulrich and N. Smallwood, "Capitalizing on capabilities," Harv. Bus. Rev., vol. 82, no. 6, pp. 119-127, 2004.
57. D. Teece, G. Pisano, and A. Shuen, "Dynamic capabilities and strategic management," Manage. J., vol. 18, no. 7, pp. 509-533, 1997. (Pubitemid 127467809)
58. A. Fincher, "Project management maturity model," presented at the 28th Annu. Semin. Symp., Chicago, IL, 1997.
59. R. Szakonyi, "Measuring R&D effectiveness-II," Res.-Technol. Manage., vol. 37, pp. 44-55, May/Jun. 1994.
60. Constructing Excellence, Effective Teamwork. A Best Practice Guide for the Construction Industry. Watford, Herfordshire, U. K., 2004.
61. J. E. Strutt, J. V. Sharp, E. Terry, and R. Miles, "Capability maturity models for offshore organisational management," Environ. Int., vol. 32, no. 8, pp. 1094-1105, 2006. (Pubitemid 44637298)
62. A. M. Maier, C. M. Eckert, and P. J. Clarkson, "Identifying requirements for communication support: A maturity grid-inspired approach," Expert Syst. Appl., vol. 31, no. 4, pp. 663-672, 2006. (Pubitemid 44080548)
63. C. Argyris and D. Schön, Organizational Learning: A Theory of Action Perspective. Reading, MA: Addison-Wesley, 1978.
64. C. Argyris and D. Schön, Organization Learning II: Theory, Method and Practice. Reading, MA: Addison-Wesley, 1978b.
65. K. E. Emam and D. R. Goldenson, "An empirical review of software process assessments," presented at the Nati. Res. Counc. Can., Inst. Inf. Technol., Ottawa, ON, Nov. 1999.
66. M. C. Paulk, S. Guha, W. E. Hefley, E. B. Hyder, and M. Iqbal, "Comparing the eSCM-SP and CMMI: A comparison between the e-sourcing capability model for service providers v2 and the capability maturity model integration v1.1," Carnegie Mellon Univ., Pittsburgh, PA, IT Services Qualification Center, Dec. 2005.
67. J. Moultrie, "Development of a design audit tool for SMEs," J. Prod. Innov. Manage., vol. 24, no. 4, pp. 335-368, 2007. (Pubitemid 46945581)
68. J. Wilson, "Communication artifacts. The design of objects and the object of design," in Design and the Social Sciences. Making Connections, J. Frascara, Ed. London, U. K.: Taylor and Francis, 2002, pp. 24-32.
69. V. Chiesa, P. Coughlan, and C. Voss, "Development of a technical innovation audit," J. Prod. Innov. Manage., vol. 13, no. 2, pp. 105-136, 1996. (Pubitemid 126348284)
70. R. Szakonyi, "Measuring R&D effectiveness-I," Res.-Technol. Manage., vol. 37, pp. 27-32, Mar./Apr. 1994.
71. A. M. Maier, M. Kreimeyer, U. Lindemann, and J. P. Clarkson, "Reflecting communication: A key factor for successful collaboration between embodiment design and simulation," J. Eng. Des., vol. 20, no. 3, pp. 265-287, 2009.
72. J. Moultrie, "Development of a design audit tool to assess product design capability," in Institute for Manufacturing. Cambridge, MA: Univ. of Cambridge, 2004.
73. P. Fraser, C. Farrukh, and M. Gregory, "Managing product development collaborations-A process maturity approach," J. Eng. Manufacture, Proc. Instn Mech. Engrs, Part B, vol. 217, no. B11, pp. 1499-1519, 2003.
74. P. Fraser, J. Moultrie, and M. Gregory, "The use ofmaturity models/grids as a tool in assessing product development capability," presented at the IEEE Int. Eng. Manage. Conf., Cambridge, U. K., 2002.
75. A. M. Maier, "A grid-based assessment method of communication in engineering design," in Engineering Department. Cambridge, U. K.: Univ. of Cambridge, 2007.
76. B. Kitchenham and S. L. Pfleeger, "Case studies for method and tool evaluation," IEEE Softw., vol. 12, no. 4, pp. 52-62, Jul. 1995.
77. W. R. Roberts, "Rhetorica," in The Works of Aristotle, vol. XI, W. D. Ross, Ed. New York: Oxford Univ. Press, 1936.
78. S. W. Littlejohn, Theories of Human Communication. Belmont, CA: Wadsworth Publ., 1999.
79. R. T. Craig, "Communication theory as a field," Commun. Theory, vol. 9, no. 2, pp. 119-161, 1999.
80. K. Miller, Communication Theories: Perspectives, Processes, and Contexts, 2nd ed. New York: McGraw Hill, 2005.
81. J. A. Anderson, Communication Theory. Epistemological Foundations. New York: The Guilford Press, 1996.
82. L. L. Bucciarelli, "Reflective practice in engineering design," Des. Stud., vol. 5, no. 3, pp. 185-190, 1984.
83. L. L. Bucciarelli, Designing Engineers. Cambridge, MA: MIT Press, 1994.
84. N. Luhmann, Social Systems. Stanford, CA: Stanford Univ. Press, 1995.
85. K. Krippendorff, "Communication and the genesis of structure," Gen. Syst., vol. 16, pp. 171-185, 1971.
86. E. V. Glasersfeld, "Konstruktion der Wirklichkeit und der Begriff der Objektivität," in Einführung in Den Konstruktivismus, H. Gumin and A. Mohler, Eds. München, Germany: München, 1985, pp. 1-26.
87. S. H. Pfleeger, N. Fenton, and S. Page, "Evaluating software engineering standards," IEEE Comput., vol. 27, no. 9, pp. 71-79, Sep. 1994.
88. P. B. Crosby, Quality is Free: The Art of Making Quality Certain. New York: Penguin, 1979.
89. A. M. Maier, M. Kreimeyer, C. Hepperle, C. M. Eckert, U. Lindemann, and P. J. Clarkson, "Exploration of correlations between factors influencing communication in complex product development," Concurrent Eng. Res. Appl., vol. 16, no. 1, pp. 37-59, 2008. (Pubitemid 351356509)
90. R. Hughes, "The safety management maturity grid," in Proc. Prof. Saf., Jun. 1985, pp. 15-18.
91. R. A. Radice, J. T. Harding, P. E. Munnis, and R. W. Philips, "A programming process study," IBM Syst. J., vol. 24, no. 2, pp. 91-101, 1985.
92. Building Research Energy Conservation Support Unit (BRECSU), Reviewing Energy Management. Watford, U. K.: Building Research Establishment, Jan. 1993.
93. J. Hackos, "The information process maturity model: A 2004 update," Best Pract., vol. 6, no. 4, pp. 1-8, 2004.
94. M. E. McGrath and C. L. Akiyama, "PACE: An integrated process for product and cycle-time excellence," in Setting the PACE in Product Development: A Guide to Product And Cycle-Time Excellence, M. E. McGrath, Ed. revised edition, Boston, MA: Butterworth-Heinemann, 1996, pp. 17-30.
95. T. R. Stacey, "The information security program maturity grid," Inf. Syst. Secur., vol. 5, pp. 22-33, 1996.
96. D. A. Hillson, "Towards a risk maturity model," Int. J. Proj. Bus. Risk Manage., vol. 1, no. 1, pp. 35-45, 1997.
97. S. Austin, A. Baldwin, J. Hammond, M. Murray, D. Root, D. Thomson, and A. Thorpe, Design Chains-A Handbook for Integrated Collaborative Design. London, U. K.: Thomas Telford, 2001.
98. M. Bruce and J. Bessant, Design in Business. Strategic Innovation Through Design. London, U. K.: Financial Times Press, 2002.
99. D. M. Fisher, "The business processmaturity model. Apractical approach to identifying opportunities for optimization," in Proc. BP Trends, Sep. 2004, pp. 1-7.
100. R. Woodall, I. Cooper, D. Crowhurst, M. Hadi, and S. Platt, "MaSC: Managing sustainable companies," Eng. Sustainability, vol. 157, no. 1, pp. 15-21, 2004. (Pubitemid 41290024)
101. K. B. Kahn, G. Barczak, and R. Moss, "Perspective: Establishing an NPD best practices framework," J. Prod. Innov. Manage., vol. 23, no. 2, pp. 106-116, 2006.
102. D. M. Ashcroft, C. Morecroft, D. Parker, and P. R. Noyce, "Safety culture assessment in community pharmacy: Development, face validity, and feasibility of the Manchester Patient Safety Assessment Framework," Qual. Saf. Health Care, vol. 14, no. 6, pp. 417-421, 2005. (Pubitemid 41820066)
103. D. Parker, M. Lawrie, and P. Hudson, "A framework for understanding the development of organisational safety culture," Saf. Sci., vol. 44, no. 6, pp. 551-562, 2006.
104. D. Parker, M. Lawrie, J. Carthey, and M. Coultous, "The Manchester patient safety framework: Sharing and learning," Clin. Risk, vol. 14, no. 4, pp. 140-142, 2008.
105. M. van Steenbergen, R. Bos, S. Brinkkemper, I. van de Weerd, and W. Bekkers, "The design of focus area maturity models," in Global Perspectives on Design Science Research. Lecture Notes in Computer Science, R. Winter, J. L. Zhao, and S. Aier, Eds. Berlin, Heidelberg: Springer-Verlag, 2010, pp. 317-332.
106. M. Rohloff, "Case study and maturity model for business process management implementation," in U. Dayal, J. Eder, J. Koehler, and H. Reijers. Business Process Management. (Lecture Notes Comput. Sci.) eds. Springer: Berlin/Heidelberg. vol. 5701, pp. 128-142, 2009.
107. Z. Radnor, "Lean in public services: Is it a panacea or paradox?" Public Exe. J., pp. 24-25, Jan./Feb. 2009.